Schmelz Countryside Volkswagen

Great Service experience Recently I used the express service lane at Countryside. I was greeted by Mike Hendrickson, a service writer. He was very polite, friendly, very knowl Recently I used the express service lane at Countryside. I was greeted by Mike Hendrickson, a service writer. He was very polite, friendly, very knowledgeable, and honest. I wish all customer service reps were this caliber. Service was done quickly, and carefully. They even hand washed my car! More

Recent visit for 10,000 mile check, and oil change Really appreciated the service. Was able to drive in without an appt and wait while my car was serviced. My wait was as long expected, waiting area w Really appreciated the service. Was able to drive in without an appt and wait while my car was serviced. My wait was as long expected, waiting area was comfortable and clean. The Service person helping me out was Brent Harshman, and he was very helpful and explained what was checked on my car. I needed to call him later in the week about an error light that came on about tire pressure, and he was very nice about having me stop back in again so they can take a look at it. I will return to this VW shop for future service. Maren Rosas More

40,000 mile maintenance including oil change I arrived at Schmelz VW at approximately 1100 for the 40,000 mile maintenance, including oil change, tire rotation and a safety recall inspection serv I arrived at Schmelz VW at approximately 1100 for the 40,000 mile maintenance, including oil change, tire rotation and a safety recall inspection service. As always, I am promptly approached by Shavonn Berg (service rep) with a big smile and friendly greeting. I usually will wait for the vehicle; so was directed to the lounge area. I was told it would take about 2 hours, which is exactly how long it was. The car was also washed (greatly appreciated). We were on the road by 1330. Can't say enough about the service and also the sales rep, Ralph Ludden. He always remembers my husband and I as well, and we are greeted with a friendly hello and a little visit. More

Not treated as valued customers Horrible customer service. Went in to activate a gift card that we were given for purchasing a car there. Literally bought the car not long ago. They Horrible customer service. Went in to activate a gift card that we were given for purchasing a car there. Literally bought the car not long ago. They wanted a copy of the title, which we don't have because vw has the lien and loan on it. They insisted that we had to have it in order to prove proof of ownership and so they can make sure we are the right full owner of the gift card. First, the car was purchased right at their dealership with their finance, they should have had proof of ownership right there. Second, the gift card had our name printed on it and we had our Id. Third, they said they needed pictures of our car to prove we still own the car. It was sitting right out side their window... Duh people. We were treated like xxxx. Not like we just bought a $40000 car from them and they were thankful. We will never go back. No purchases, no service, and will not recommend them to anyone else. More

Buyer BEWARE BUYER BEWARE: This dealership is great at getting back to you with questions and inquires. This is until the sale is complete then it is buyer bewar BUYER BEWARE: This dealership is great at getting back to you with questions and inquires. This is until the sale is complete then it is buyer beware. I did buy a used vehicle "as is" but they assured me it had passed the million point inspection that they do with their used vehicles. I have now owned the car for just less than 2 months, have put in over 700 into repairs, spent 2 days totaling close to 8 hours at the dealership waiting for it to get fixed and on a $12,500 vehicle. I talked with the sales associate and then John Schmeltz himself who stated in a nutshell not much i can do for you, you bought it as is. He was very gracious and knocked off a total of 200 so the bill was close to 900. Now it has been 5 days since it was last in the shop with Schmeltz and the light is back on. This car is a lemon. So buyer beware when dealing with Schmeltz. I would think that you would be willing to work with your consumers more than telling them it is basically their fault for buying from us. I have dealt with other dealerships and they are more than willing to work with customers. I understand that if this were to have happened say 6 months down the road, yeah its on me but it didnt and Schmeltz was not willing to work with me. One other issue i have with this whole buying a car from Schmelz Countryside is when purchasing the vehicle the dealership was to replace an outlet door. We are currently on our 4th order, 2 wasted trips down to the dealership to get the "right" part just to have them order the wrong part. I have had 2 parts guys in my car and a third on the phone with VW home office, they still have not ordered the right part. I WOULD NOT RECOMMEND THIS PLACE AT ALL More

POOR SERVICE! By far thee WORST customer service on the planet. I will never set foot on that property so long as I live. I have tooooo many terrible stories to sha By far thee WORST customer service on the planet. I will never set foot on that property so long as I live. I have tooooo many terrible stories to share and to get straight to the point. You shouldn't either! More

Sad loyal customer After purchasing FOUR Saabs from this dealership and servicing them all solely there as well I am shocked at the treatment I've received with a curren After purchasing FOUR Saabs from this dealership and servicing them all solely there as well I am shocked at the treatment I've received with a current service problem. Even though the car likely had the problem when they sold it to me they have taken a defensive and accusatory approach to discussing and clearly don't care to resolve the issue..they did offer a small discount and we're HAPPY to offer to sell me an extended warranty. Appalling lack of concern for a very long term and loyal customer. More

Absolutely the worst dealership i've ever been to! Financing dept was a joke, they bump the interest rates to make themselves money, even when you qualify for a low rate. The warranties they offer to Financing dept was a joke, they bump the interest rates to make themselves money, even when you qualify for a low rate. The warranties they offer to you are a scam as well! DO NOT BUY from this place unless you want to find yourself refinancing in a month and left with a warranty that isn't useful! More

Timothy Kullman of Countryside Schmeltz provides an exceptional degree of attention to his customers, whether it is during the sales process or a service related issue years later. I recently called h exceptional degree of attention to his customers, whether it is during the sales process or a service related issue years later. I recently called him to ask about an issue that my daughter had with her Saab purchased from him six years ago, and now residing in California! He obtained the information for me within hours. When I told him that she was going to look at replacing the Saab with a used Passat from a California dealership, he asked if he could help her. He told me about a Passat recently acquired by Schmeltz with low miles, looked into shipping costs; and I recommended to my daughter that all things considered equal, I would buy a used car from Schmeltz. Why go through all the added trouble of shipping, etc. Several reasons. First, TK has provided our family and friends multiple cars over the past fifteen years. He knows cars, and will work on your behalf in finding the car to meet your budget. When you car needs service, you can expect that TK will confirm with service what is being done with your car. Secondly, Schmeltz ownership is engaged in the daily operations of the business, and this car had been purchased by Jonathan Schmeltz. He knows his cars and takes pride in making quality used cars available at fair prices. There will be no haggling or perception of being "sold". Third, follow up. Schmeltz made the sales process from registering the car to shipping to confirmation of delivery in California seamless. When I asked TK if I could place a gift in the trunk of the car before it was shipped for my grandson, he called me the day before and reminded me to get the gift up to Schmeltz if I still wanted to include this. As I left Schmeltz, Johnathan Schmeltz stopped me, and said he appreciated our business, and was glad they could help out with a family member in California. I told him I appreciated it, and reminded him that TK represents his dealership well! More

Mark did a great job from my first phone call to our visits to the show floor to view the VW Jetta, Passat and CC that were on display. He was exceptionally knowledgeble about features and benefits, and visits to the show floor to view the VW Jetta, Passat and CC that were on display. He was exceptionally knowledgeble about features and benefits, and I very much enjoyed the casual but informative atmosphere. Everyone we met was friendly and knowledgeble about the product line and financing options. Highly recommended for anyone shopping for any of the quality VW products. More