Schmelz Countryside Volkswagen

Jon was very helpful! I needed to get an oil change and some maintenance work done on my car, but I was going out of town. Jon suggested I drop off my car on Saturday, u I needed to get an oil change and some maintenance work done on my car, but I was going out of town. Jon suggested I drop off my car on Saturday, using the drop box for my keys. He called on Monday to say my car was done and he told me the total due. I reminded him I wasn’t going to be back in town until Wednesday. He said, “No problem!” When my flight came in I took an Uber from the airport to the Schmeltz Countryside. My car was clean and ready and I just had to pay the cashier who gave me my keys. Thank-you, Jon and thank-you Schmeltz Country Volkswagon! More

Nice place and nice people, the financing wasn’t explained very well and the rock chip protection was sold to us as someone coming to our house to service the vehicle, but that isn’t the case, I hav explained very well and the rock chip protection was sold to us as someone coming to our house to service the vehicle, but that isn’t the case, I have to take time off of work to drive 20 miles to go have that service done. Love the vehicle though. More

Shavawn and Ralph always make sure I'm satisfied with service and sales. They keep my posted of what service I may need and when. I'll go back again. service and sales. They keep my posted of what service I may need and when. I'll go back again. More

You are taken care of regardless if it is last minute and whatever the problem is with the vehicle. Only wish is if there were complimentary (warrenty) rental vehicles when needed. I work with Shevawn ever whatever the problem is with the vehicle. Only wish is if there were complimentary (warrenty) rental vehicles when needed. I work with Shevawn every time my car needs work. She is informative and goes above and beyond. More

It was a very good experience buying a car at Countryside. I would highly recommend them and will return again. Countryside. I would highly recommend them and will return again. More

Excellent-personal-friendly customer service Good vehicle for long distance travel-confidence in getting there and back again vehicle for long distance travel-confidence in getting there and back again More

I always take my car to Schmelz for service because of the service I get from Shevawn. She is courteous, professional, knowledgeable and patient. Thank you Shevawn! the service I get from Shevawn. She is courteous, professional, knowledgeable and patient. Thank you Shevawn! More

Great customer service. Cheerful and helpful staff. Great mechanics and showroom personnel. All around good place to service my car. Cheerful and helpful staff. Great mechanics and showroom personnel. All around good place to service my car. More

Everyone was very nice while I was there. Shavaun in service went above and beyond to take care of me (and my car). Shavaun in service went above and beyond to take care of me (and my car). More

I like getting the video from the technician. Great service and on time with nice follow up. Great service and on time with nice follow up. More