Schmelz Countryside Volkswagen

I did not purchase my Atlas from this dealer. I had service completed on my vehicle and being a new vehicle I had issues with the infotainment screen and the wipers. I was told that I needed an I had service completed on my vehicle and being a new vehicle I had issues with the infotainment screen and the wipers. I was told that I needed an update on the infotainment center and replace the wiper blades. I received poor responses to my wiper issues. The infotainment system they claimed was all good to go with the update. I never received a call that my vehicle was done. Late in the afternoon (5:30 pm) I asked when it would be done. This is when I found it was done. The VW app showed my vehicle in their lot as of 10 am that morning. The issue with the wipers went no where. When I started my vehicle to leave, the infotainment center said it had an update. If it had just been updated, why did I need to update it. Not real happy with the service I received. More

2nd time I've bought a car herein 6 years It was a very enjoyable experience both times! If you like VWs this is the place to go! Low pressure sales, always looking for YOUR BEST option. enjoyable experience both times! If you like VWs this is the place to go! Low pressure sales, always looking for YOUR BEST option. More

Process of purchasing my 2014 Tiguan was smooth. Quick, and easy. Ralph My salesman was helpful throughout the whole process, even following up a few days later to check how I was enjoying my new ca Quick, and easy. Ralph My salesman was helpful throughout the whole process, even following up a few days later to check how I was enjoying my new car. Seth in Finance was easy to work with and not pushy on products. Bryce the GSM, was also kind and helpful. Bryce did his best making sure I got the best rates. More

I have had a very good experience having my ID. 4 serviced here. Unlike some of the cautionary stories one reads about owners of EVs who can't get their vehicles repaired or serviced, the technician 4 serviced here. Unlike some of the cautionary stories one reads about owners of EVs who can't get their vehicles repaired or serviced, the technicians at Schmelz have proven to be competent. This is really important to me with this relatively new technology. More

The service area does a wonderful job with knowing what to fix and also what might be covered by warranty to fix and also what might be covered by warranty More

Everyone there is great from my salesman Ralph to Mike the service tech. They truly care about you and what you are looking for! I will always come here from now on! the service tech. They truly care about you and what you are looking for! I will always come here from now on! More

I always receive great customer service from the team! Timely service and great communication on repairs. Timely service and great communication on repairs. More

I have been very happy with the service at Schmeltz Countryside. They keep you informed of what will be done and the progress they are making Countryside. They keep you informed of what will be done and the progress they are making More

This is a great dealership to buy from and they are very helpful, professional and answered all my questions. Andrew was very professional and helpful when I bought my Jetta. He called to check in to see helpful, professional and answered all my questions. Andrew was very professional and helpful when I bought my Jetta. He called to check in to see how satisfied I was with the car and make sure everything was good. Instead of a 5 star rating I would given a 10 More

I've never had a problem here. The staff has always been very nice and helpful. The only downside is that getting a loaner vehicle is difficult; I've yet to be able to get one. How The staff has always been very nice and helpful. The only downside is that getting a loaner vehicle is difficult; I've yet to be able to get one. However, I rarely need one, and the two times I asked, they were booked out. It's not a huge deal since most of my stops have only required 1-3 hours in the waiting room. Overall, it's an amazing place to bring your Volkswagen. More