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Schmelz Countryside Volkswagen
Maplewood, MN
154 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 154 reviews
May 25, 2019
Great Car. Great Salesman! This is my first experience buying a vehicle from Schmelz VW and it was very good. I made an appointment with an online sales agent to test drive a Je This is my first experience buying a vehicle from Schmelz VW and it was very good. I made an appointment with an online sales agent to test drive a Jetta. I arrived early for my appointment and unfortunately found out that the person who I was to meet with wasn’t there. BUT.....the salesperson they found to help me met and exceeded my expectations. If you need someone willing to go the extra mile to help you, ask for Ralph Ludden! I am very pleased with my new car and the time that Ralph spent helping me. Thanks again, Ralph!! More
by Sue
Employees Worked With
Ralph Ludden , Customer Service
March 17, 2019
As pointed out before, after-sale services VERY FRUSTATING I recently (3 weeks ago) bought a car with Schmelz VW. Before the cheque was cashed, I’d get quick responses, the salesman would return my calls and a I recently (3 weeks ago) bought a car with Schmelz VW. Before the cheque was cashed, I’d get quick responses, the salesman would return my calls and actually provide some help. Nothing beyond normal, just as expected. Since payment went through and I got the car (without floor mats, by the way. Only noticed at home) - I cant get a word with anyone in there. Calls are not returned. Any questions I ask take days, and multiple calls, to be answered. Really frustating. I’m NOT buying a car or servicing a car with them again. Save yourself time and money - go somewhere else. More
by SchmelzNeverAgain
Employees Worked With
Trevor Johnson
February 04, 2019
After-sale service was very disheartening I purchased a 2016 VW Touareg TDI in early October. Price was decent and the dealer folks seemed personable. I traded an Audi Q5, and since I was from I purchased a 2016 VW Touareg TDI in early October. Price was decent and the dealer folks seemed personable. I traded an Audi Q5, and since I was from out-of-state and hadn't intended on buying, my trade was without its carpet floor mats and extra keys. Within a week I sent them by UPS. The Touareg was sold with a faulty second key, which I also returned to have repaired. It took several months--until January--and the help of the VW Customer Care hotline to finally get the keys sent to me (to have repaired locally). Multiple phone calls and emails to the dealer were ignored and never returned. I was promised--in writing--that they would also send me a copy of the vehicle's Carfax report. It has never been sent. To me, after-the-sale service and followup is as important as the purchase itself. On that measure, Schmelz Countryside Volkswagen failed completely on multiple counts. My advice: Don't accept any of their promises at the time of purchase. (Though I live three states away from Minnesota, this was actually the second vehicle I purchased from Schmelz. Never again.) More
by no.radar
Employees Worked With
Ralph Ludden, Customer Service
September 06, 2018
The won back my business! I worked with Christine on my new lease and she was awesome! I was comparison shopping over the phone, and she was right on top of things and had me q I worked with Christine on my new lease and she was awesome! I was comparison shopping over the phone, and she was right on top of things and had me quotes within the hour. I know she was juggling several clients that day, but still made me feel like I was her #1 priority. I thought I was going to buy from another dealership, but ended up driving away with a car from Schmelz - and she was part of that reason. I’ve been working with Schmelz for over 23 years. I left for my last lease because I moved to the West side of town, but alas, I’m back! More
by Pixelpusher
Employees Worked With
Christine
August 31, 2018
Wondeful! I have bought more than one car from Ralph. He always answers my questions and makes sure I like my car. I'd recommend him to anyone looking to buy a I have bought more than one car from Ralph. He always answers my questions and makes sure I like my car. I'd recommend him to anyone looking to buy a vehicle. More
by MickeyMouse
Employees Worked With
Ralph
August 31, 2018
Very happy Client! Hands down Ralph Ludden is one of the most honest, educated and personable salesmen in the industry! I highly recommend having Ralph help you whether Hands down Ralph Ludden is one of the most honest, educated and personable salesmen in the industry! I highly recommend having Ralph help you whether you are looking to buy a new or used vehicle! More
by robinmelin
Employees Worked With
Ralph Luddwn
August 30, 2018
New car buying I would recommend this VW dealer to friends and family. Ralph Ludden made our car buying experiance easy. Also the service department is friendly and I would recommend this VW dealer to friends and family. Ralph Ludden made our car buying experiance easy. Also the service department is friendly and professional. More
by James M
Employees Worked With
Ralph Ludden
August 30, 2018
Buying my first Bug Had a great experience working with Ralph. Found the car we wanted and came back the next day and picked it up. Awesome car. Great service! Love drivi Had a great experience working with Ralph. Found the car we wanted and came back the next day and picked it up. Awesome car. Great service! Love driving it. More
by Bugowner
Employees Worked With
Ralph
August 30, 2018
Great experience Love my Jetta! Christine is great to work with in sales. Highly recommend the VW and Schmelz Countryside. She made the sales process smooth and fun. Love my Jetta! Christine is great to work with in sales. Highly recommend the VW and Schmelz Countryside. She made the sales process smooth and fun. More
by KK
Employees Worked With
Christine Bakken
August 30, 2018
Best Service and customer care! Schmelz Countryside VW is by far the most customer oriented dealership...hands down! Their attention to detail and streamline system made buying a car Schmelz Countryside VW is by far the most customer oriented dealership...hands down! Their attention to detail and streamline system made buying a car quick and easy. Christine Bakken helped locate our desired vehicle and the purchasing process was effortless!! More
by VWlover23
Employees Worked With
Christine Bakken
