Scherer Mazda

Not the same good old Scherer Mazda I knew and loved Unfortunately my recent purchase from Scherer Mazda was not what I expected based on my previous experience with this dealership. Not even counting al Unfortunately my recent purchase from Scherer Mazda was not what I expected based on my previous experience with this dealership. Not even counting all the unnecessary theatrics from sales people during the price negotiation on a used car, what I was most shocked by is their complete disregard for the ongoing pandemic, which is infecting and killing unprecedented number of people in our country! There were NO masks, NO social distancing, not even hand sanitizers placed in accessible locations - the business went as usual... Such carelessness and ignorance not only creates a danger for all the people who work in the dealership, but also is a potential hub for unknowingly aiding the spread of infection within our community! I truly hope that after reading this review the dealership will make changes to their day-to-day operations and pay more attention to simple public safety measures already adopted by majority of other Peoria businesses. The post sale experience is also not the greatest. After over 2 weeks, there was still no follow-up on locking lug nuts they owed me as the condition of sale; few of my calls were never returned, and when eventually I got hold of the sales consultant who sold me the car, I was told that they are on backorder and he has no idea when they will arrive, "as they are coming from Japan". The lug nuts? Really?! Anyway, to summarize: the car is great, the experience of buying it wasn't. More

This was the best experience I have ever had purchasing a new car. The sales person made it a very enjoyable experience, I hope she is there when I purchase my next Mazda. new car. The sales person made it a very enjoyable experience, I hope she is there when I purchase my next Mazda. More

Great Service Excellent process from greeting me to the video showing what needed to be done. Really couldn't ask for a nicer experience. Thank you all. Excellent process from greeting me to the video showing what needed to be done. Really couldn't ask for a nicer experience. Thank you all. More

Excellent customer service! I recently bought my daughter her first vehicle. It needed an oil change and brakes replaced. They addressed issue and provided me a loaner until services were completed. I really her first vehicle. It needed an oil change and brakes replaced. They addressed issue and provided me a loaner until services were completed. I really appreciated their thorough inspection inspection of the vehicle along with a video of it all More

Excellent experience, Kerri listened to what I was looking for, she worked with the finance department to get the payments I needed. Best car buying experience you could ask for. looking for, she worked with the finance department to get the payments I needed. Best car buying experience you could ask for. More

Summary The only problem with the visit was that I asked if any coupons were available for the visit, and my service writer said he was too busy to look. Afte The only problem with the visit was that I asked if any coupons were available for the visit, and my service writer said he was too busy to look. After my inquiry, he made no effort to look for a discount. I've never had service work performed anywhere except Scherer on my 2011 CX-9. Always my service writer would look for a discount coupon if I forgot to bring one. My service writer is relatively new in the position so I will excuse him. A good lesson to be taught to new service writers. More

No Masks!!! No regard for the safety of their customers. The only people wearing masks were the two other customers present at the time of the appointment. We wil No regard for the safety of their customers. The only people wearing masks were the two other customers present at the time of the appointment. We will look for another shop that is following safety protocols--will not return. More

Everybody was awesome to work with Smooth process. Very happy!!! Several follow up phone calls have been made to make sure everything is going good. I like that. Overall very pleased. Excellent se Very happy!!! Several follow up phone calls have been made to make sure everything is going good. I like that. Overall very pleased. Excellent service More

I believe that the dealer is very good at taking care of it's customers. The service was excellent & I have, shall and will continue to refer others! it's customers. The service was excellent & I have, shall and will continue to refer others! More

Top of the line in the service department. Keri is a gem. She helped us try to understand how the radio functions. Great car, the electronics suck. Also, this car was told to us , it had XMrad Keri is a gem. She helped us try to understand how the radio functions. Great car, the electronics suck. Also, this car was told to us , it had XMradio. It does not. More