Schaumburg Toyota - Service Center

Never again Schaumburg Toyota This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this locatio This was the most disgraceful customer service that I’ve ever experienced. The reason has more to do with how the staff and management at this location addressed the problem than the issue itself. Simply put, from the time I dropped off my car to when I picked it up I thought I left it in good hands with Sean the service advisor. However, to my surprise I discovered a large dent on the front drivers side near the tire, plus my drivers side mirror was folded towards the windshield. I forgot to mention that Sean simply gave me the keys and walked away without telling me where my car was or signing any kind of paperwork. I found out how big Schaumburg Toyota is from walking around trying to find where my car was parked. Name one customer who deserves this treatment. For a follow up phone call I asked for a service manager to address the damage of my car. Long and behold, Sean the service advisor decides to become “a manager” and basically told me to f* off. Even though I was very upset and frustrated with the situation I tried to be diplomatic and was willing to give the dealership a chance to explain what they did wrong. Instead, Sean “the manager” was not empathetic and would not let me finish my sentences. Once I realized that I was not speaking with a real manager, I decided it was definitely necessary to speak with Mike, the general manager. Sean “the manager” immediately stated that Mike was already gone for the day. On the follow up call from Mike the next day, he was belligerent rude as he huffed and puffed like a choo choo train. He was adamant that Schaumburg Toyota had no responsibility for any of the damage because both Sean and himself had reviewed video yesterday. Wait a minute ... wasn’t Mike gone for the day yesterday ? From this point on, I lost all trust and credibility in Schaumburg Toyota. The whole point of servicing a car with them is to trust their expertise in good faith. Instead, I was left with unnecessary damage, stress and a slew of lies. Never again Schaumburg Toyota ... hard working Americans should not be cheated from this unethical dealership. More

Attentive and excellent service. I have been going here for all my service on my toyota, and am happy with their work. Thank you again.. I have been going here for all my service on my toyota, and am happy with their work. Thank you again.. More

Prompt, congenial service. Employee was courteous, had a good sense of humor. He answered my questions. Followed through on a request I maid regarding my license plate holde Employee was courteous, had a good sense of humor. He answered my questions. Followed through on a request I maid regarding my license plate holder. Enjoyed the muffins and bottled water and TV in the waiting room. Was in and out of there quickly.. More

Friendly, quick and thorough. I trust that Anthony will report if something is wrong with my car and that he is honest. He gives me a heads up if something may need attention in th I trust that Anthony will report if something is wrong with my car and that he is honest. He gives me a heads up if something may need attention in the future. Schaumburg Toyota has wonderful staff. More

Oil Change I only come to Schaumburg Toyota for service on my car. The staff is very professional and friendly. They always any questions I have. There prices I only come to Schaumburg Toyota for service on my car. The staff is very professional and friendly. They always any questions I have. There prices are competitive to other places I've gone to in the past. It's worth the half hour drive each way. Thank you to everyone at Schaumburg Toyota! More

Oil change The people I’ve marked have always given me excellent service. They are great to work with and are always helping me with anything I need The people I’ve marked have always given me excellent service. They are great to work with and are always helping me with anything I need More

Service Quick oil change; good recommendations for other services; friendly staff; clean image; will likely to come back again. A little pricey but good they Quick oil change; good recommendations for other services; friendly staff; clean image; will likely to come back again. A little pricey but good they offer discounts! More

trustworthy They are polite and they listen to the owner.We own four Toyotas, all Prius. This service center is dependable, first class.. would take our cars only They are polite and they listen to the owner.We own four Toyotas, all Prius. This service center is dependable, first class.. would take our cars only to Schaumburg Toyota More

Camry maintenance Service Anthony is friendly and helpful. My car is taken care of with minimum waiting time. And that makes me a happy customer. Thank you Anthony. Anthony is friendly and helpful. My car is taken care of with minimum waiting time. And that makes me a happy customer. Thank you Anthony. More

happy great job wonderful service entertaining employees. keep promised time. refreshment is offered at the lounge lobby. a lot of tv stations to watch fr great job wonderful service entertaining employees. keep promised time. refreshment is offered at the lounge lobby. a lot of tv stations to watch from. spacious lobby More