Schaumburg Toyota - Service Center

Brake system repair I contacted Schaumburg Toyota to discuss error messages that arose after repairing the rear brakes on my 2008 Highlander Hybrid. Was transferred to Ra I contacted Schaumburg Toyota to discuss error messages that arose after repairing the rear brakes on my 2008 Highlander Hybrid. Was transferred to Randy who listened carefully to my description of repair work I had completed myself on the rear brakes, including replacement of the right rear rotor, and caliper assembly, as well as repeated bleeding of both rear brake assemblies. Agreed to bring the vehicle in, which I did in the evening toward the end of Randy's shift, and Randy met and discussed the repair with me, and inspected parts I had removed, showing that the right rear caliper was frozen and not working prior to my replacing it. Initially Randy was going to have the morning crew start on the repair, but then decided that he would oversee the repair himself when he came in the next day, as he had detailed knowledge of the situation. He explained that the initial charge would be $138 to diagnose the problem, which would be applied to the repair. I agreed, but explained that due to my wife leaving town with our other car, I needed the car back by 1:00 PM at the latest. He said he couldn't guarantee .that as he didn't start until about that time the next day, so instead he offered a loaner for my use without charge so I didn't have to worry about when the repair would be complete. He called me the next day before 1:00 and told me the car was ready, and the charge was only $138 plus a small charge for supplies. I came in shortly thereafter to pick up the car, checked the brakes which worked perfectly and all error messages had been cleared. This was an exceptionally pleasant experience, and is typical of the service and satisfaction I have had with Schaumburg Toyota since purchasing our two Toyotas there in 2006, and 2008. I have and will continue to recommend your service to others. You have consistently produced quality and timely service for me, and have entirely changed my perception of dealership service - prior to having cars serviced at Schaumburg Toyota I would never take a car back to a dealer for service except for warranty coverage. I now come back consistently with confidence that I will be treated fairly and repairs will be done reliably. Thank you again for another exceedingly positive experience, and special thanks to Randy for listening and valuing my input to the problem, and taking personal interest in seeing it through. More

Amazing Service always does a great job servicing my 3 vehicles. The always advise you when other things need to be done before doing. What a great job. Service always does a great job servicing my 3 vehicles. The always advise you when other things need to be done before doing. What a great job. More

Great Pull my car in tire had a nail in it they were able to fix it in a quick amount of time and there was no charge Pull my car in tire had a nail in it they were able to fix it in a quick amount of time and there was no charge More

Service Corolla Came for regular service. Wasn’t there long before service came to get my car. The service was completed in about 1/2 hour so that was great! Came for regular service. Wasn’t there long before service came to get my car. The service was completed in about 1/2 hour so that was great! More

Have been going to this dealership for 15 years. They have always been friendly and explain everything. Very trustworthy. Everyone I have worked with is great. Very accommodating when there have been They have always been friendly and explain everything. Very trustworthy. Everyone I have worked with is great. Very accommodating when there have been problems with the car. More

1984 Toyota Supra Service Bought my all original 1984 Toyota Supra with 122k miles for an oil change and coolant fluid flush and replacement. As always Steve is very knowledgea Bought my all original 1984 Toyota Supra with 122k miles for an oil change and coolant fluid flush and replacement. As always Steve is very knowledgeable and enthusiastic in the maintenance and what to look out for in keeping my vintage Toyota in top condition. He also arranged my timing belt replacement on my initial visit with the 35 y/o Supra a few months back and will keep Toyota Schaumburg and Steve Lowell in maintaining and keeping this car on the road for more years to come. More

Always a good experience Bart was helpful and spent time to explain what was wrong and what my options were. My car was fixed in a timely manner at the time promised. Bart was helpful and spent time to explain what was wrong and what my options were. My car was fixed in a timely manner at the time promised. More

Oil change Friendly helpful Sales and Service. Worked with Bill Haeger, Jerry McDuffie, Randy Laskowski and Andy Pellegrini for many years. I have always gon Friendly helpful Sales and Service. Worked with Bill Haeger, Jerry McDuffie, Randy Laskowski and Andy Pellegrini for many years. I have always gone to Bill Haeger to buy ALL of my Toyotas. I have a RAV4 and my two daughters have Corollas. Bill, Jerry, Randy and Andy treat us like family. Sometimes we stop in to say hi and have a Latte. More

Great service! I arrived with my car for it's 40k service. Randall got my car serviced in about an hour. All it needed was an oil change and some washer fluid. I arrived with my car for it's 40k service. Randall got my car serviced in about an hour. All it needed was an oil change and some washer fluid. More

5000 Mile Service Always get excellent service from crew. Friendly and efficient, they are ready to take care of my every need. I trust this facility with my cars. Always get excellent service from crew. Friendly and efficient, they are ready to take care of my every need. I trust this facility with my cars. More