Schaumburg Lincoln

fast and courteous, was finished much faster than I anticipated. Thought it would be a couple of days and was finished the next morning and ready for pickup. anticipated. Thought it would be a couple of days and was finished the next morning and ready for pickup. More

This was the single worst service and customer service experience I have ever had in my life. Beginning in December the dealership ordered parts that took 1 month to come in, then I had to wait over a wee experience I have ever had in my life. Beginning in December the dealership ordered parts that took 1 month to come in, then I had to wait over a week for a service appointment. After dropping my car off then kept it for nearly a month trying to fix one thing after the other without ever calling to update me on what was going on. I would think for Lincoln who wants to be seen as a luxury brand that the service component would come with it. DO NOT expect luxury service from Bob Rohrman Lincoln. I went so far as to have a conversation with the GM who wouldn’t take my call. I was handed off to multiple service advisors. If I wanted to know what was wrong with my car I had to be the one calling and seeing what was going on. It got so bad that I finally called Lincoln Customer service to step in and have them handle it because the dealership was so bad at following through with what they said they would do. It always get like as the customer I was nothing but a problem to them. I extended multiple olive branches and just wanted to be kept informed as to what was going on with my car from early January to mid February. I wish I had a better story but will ultimately be looking for another Lincoln dealership even if it’s further away simply for a better customer service experience. If the price is good but it there but DO NOT get it serviced there. You will be upset and disappointed, guaranteed. More

Awesome job. The service manager helped out with my 2006 Lincoln that I purchased news. After the regular maintenance, electrical work and detailing, the car look The service manager helped out with my 2006 Lincoln that I purchased news. After the regular maintenance, electrical work and detailing, the car looks and runs like new again. Thank you More

Always easy to contact and obtain service appointments. Service is quick and staff is very helpful. Service is quick and staff is very helpful. More

Amazing service kept me informed and very professional team loved that you could pick up the vehicle and drop it off team loved that you could pick up the vehicle and drop it off More

Employees are very nice and always try to help you any way possible they can! way possible they can! More

Quite pricey for services and cold lobby area. Needs to be more inviting and relaxing Needs to be more inviting and relaxing More

Friendly service, car was ready same day for wheel alignment, tire rotation and oil change. The car drives much better, and was returned to me washed. alignment, tire rotation and oil change. The car drives much better, and was returned to me washed. More

Everyone was very friendly and glad to have a great place to get my car serviced. to get my car serviced. More