Schaumburg Lincoln

0 STAR!!!! BE AWARE OF THIS CAR DEALERSHIP!!!!!!! I purchased the vehicle Audi A4 2.0T Quattro 2009 (VIN WAUSF7xxxxxxxxxx) on 06/01/2016 directly from the sales manager (Mike) at Bob Rohrman of Scham I purchased the vehicle Audi A4 2.0T Quattro 2009 (VIN WAUSF7xxxxxxxxxx) on 06/01/2016 directly from the sales manager (Mike) at Bob Rohrman of Schamburg Lincoln, 1200 Golf Rd. Schaumburg, IL 60173. The millage of the car was 90,895 miles. The person undersigned on the purchase order was James Daher (Dealer No. DL6063), registered at 1200E Golf Road, Schaumburg, IL 60173. After two weeks the car stopped operating. The engine would not engage at all. The car was driven for only 1,160 miles (millage of the vehicle displayed 92,055). On 06/20/2016 the car was towed to the Midas Car Repair Service in Sycamore, IL for inspection and repair. Due to inability of the service personnel to diagnose the vehicle, the car was consecutively towed to Continental Audi of Naperville. Upon inspection the following faults were found: - No compression on cylinder 1 - Timing chain + cylinder head damage The estimated repair cost was $6,579. Considering a considerable monetary expense, the car was towed for the last time to the Precision Auto Repair Service in Chicago. Final evaluation of the vehicle performed by the mechanic confirmed the diagnosis presented by the Continental Audi of Naperville. However, the repair cost decreased to $3,500 due to obvious reasons (non-dealer repair). First contact with Bob Rohrman's of Schamburg was made on 06/27/2016 and the entire post-purchase history of the vehicle was described in detail to the sales manager (Mr. Mike). The copy of the inspection report from the Continental Audi of Naperville was sent to his personal cell phone (847-xxx-xxxx). After he confirmed that these documents were received, I was told that he will call back and do his best to rectify the situation. Needless to say, several more phone calls were placed over the course of three following days in order to find out the progress of the investigation / possible solutions, however, the sales manager never returned a single one. On 06/28/2016 another call was placed to Bob Rohrman's location. Sales representative (Tom) was presented with a brief history of the issues and promised to call back. Never did. On 06/29/2016 last call was made to Bob Rohrman's location. Sales representative (Damen) was also informed about the issues with the vehicle. Promised to talk to his "boss" and call back. Never did. In the mean time, the car was left at a mechanic at Precision Auto Repair, who demanded an answer in regards to the course of action: tow the car back to the dealer (who failed to rectify / assist with the situation), or start the repair on the vehicle. Needless to say, after several extremely stressful and disappointing attempts of contacting Bob Rohrman's service, I made a decision to repair the vehicle at Precision Auto Repair (however, since I can't afford the entire repair amount, the car is currently sitting, awaiting parts). The sales manager (Mike) and both sales representatives (Tom and Damen) never returned a single call. I asked for assistance with the repair cost, considering that I purchased the car as a mode of transportation for work and without having an operational vehicle, I have no way to earning the income needed to make the payments for this car. The purchase was made with the understanding that the vehicle comes from a reputable dealer and never has it crossed my mind that I will be sold a LEMON car. I wanted to file this report in order to obtain a resolution / assistance with the repair cost of the vehicle, and also as a warning to any future customers who might think that Bob Rohrman's Shamburg Lincoln will provide them with a professional, hassle-free service and dependable vehicles. More

Disappointed Over the years, I purchased 4 vehicles from Schaumburg Lincoln Mercury which is now Bob Rohrman's. Last year I purchased a Lincoln MKX which I didn't Over the years, I purchased 4 vehicles from Schaumburg Lincoln Mercury which is now Bob Rohrman's. Last year I purchased a Lincoln MKX which I didn't enjoy driving and felt that it was too small for me. I prefer an SUV and I purchased an Explorer which I love!!! Anyway, my issue with this dealership was that I needed to cancel the Driver Care policy on the MKX which I did. After waiting 6 weeks and not hearing from anyone I called the help line at Driver Care and was told the cancellation was never sent in and I needed to go back to the dealership...so I did. I was told at the dealership by Jim Fletcher that I have to wait 2 months for processing and that someone would follow-up with me...which they didn't. I waited a week and called back to Driver care to confirm that they had the cancellation request by now...which they didn't. I was told to go back to the dealership again...which I did. I went back AGAIN to the dealership but Jim Fletcher was not in and I was told, NO-ONE else could help me. Sooooo I called and asked for a manager and got Mike Smiley. He said he wasn't familiar with this and it was his first day on the job so he would have to call me back after some research....and he did! The next day he called and had a check for me. He did what he said he would do and I'm thankful for that and I wished him well in his new position. It was unfortunate that it took all of that time and energy to do the right thing for a customer...very disappointed about the process but finally happy about the resolution! More

Everything Was Good At First Okay, so I've done a review before and I gave this dealership a high rating but I thought it would only be fair to give an update on my experience a c Okay, so I've done a review before and I gave this dealership a high rating but I thought it would only be fair to give an update on my experience a couple weeks later. I bought a used Cadillac SRX in January and everything seemed fine. 2 weeks later I was visiting a friend and they pointed out sweat in my headlight and a small chrome piece that was missing from the passengers window. It was raining the day I bought the car so this wasn't something I noticed before I left the lot. I called the dealership back and Tom told me he would speak with his manager and I could bring the car back for them to take a look at. When following up with Tom the next day to see what day would be best for me to bring the car in his whole attitude changed. He told me that he spoke with his manager and the car checked out fine before leaving the lot and I should take it to a Cadillac dealership to see if they can fix it under warranty (Poor customer service). If someone just spent $1000s of dollars at your lot, the least you can do is take a look at what's going on. Long story short the headlight was not covered under warranty and it will cost me $1000 or more to get it fixed. Secondly I found out that I needed brand new tires. This may not be a big deal to many BUT when I buy a car and I'm told the tires are good I don't expect to need new tires a month or two later. The tires had a little tread but they were cracking, which I was told is a safety hazard (so I will be looking into this more with an attorney). I was also told this isn’t something that could of happened days or weeks or even over 3,000 miles. The tires had to be like this when I bought the car. I don’t know much about tires so I seen tread and I trust what the salesman told me about the tires. (MISTAKE I KNOW NOW) After learning this of course I called the lot back. Asked for Tom and he told me he was with a customer and would give me a call back. Never got that call back. I called back and I spoke with Nick. Nick told me to bring the car in and let them take a look at all 3 issues (Better Customer Service). Of course I take the car in and after checking it out they give me a quote for the headlight, ask me if I want a quote for the unsafe tires and told me the chrome piece wasn't that big of a deal that I could take it to a Cadillac dealership and they could probably order another one. I would not even consider giving this lot any more of my money to fix a car I recently bought. So basically they were not willing to do ANYTHING. I will NEVER buy another car from this dealer or recommend anyone to. I've actually been thinking about trading the car in and just starting fresh. This dealership may be okay for brand new cars but I would not recommend for used cars. More