Schaumburg Lincoln

Stay Away!!! Stay Away! Very poorly managed dealership with unhappy employees. I went there because I work in town and was always under the impression that Bob Stay Away! Very poorly managed dealership with unhappy employees. I went there because I work in town and was always under the impression that Bob Rohrman was a professional organization with great customer service. Well, they dropped the ball at this dealership with poor management (Jay) and a very confused finance manager (Dan). I leased a new 2017 MKC and was really looking forward to the Lincoln Experience. It seems I was better off buying from some used car lot. The salesman Sam was great and worked hard to get us the right car and we were happy with the deal, but the finance portion was a nightmare. We are experienced with leasing and have never had a situation like this. Dan made multiple mistakes on the contract, do not deal with him!!!! He will never call you back, promise that he will fix it tomorrow and then you find out that he is off that day. His fallback will be that he is new at this. It was unbelievable. I actually had to contact the manager of the Ford store in order to hear back from Dan. The Lincoln manager Jay will not call you back. After the deal is done, when you stop in, you will get the run around. I got things straightened out thru Lincoln Financial, they took care of everything and could not believe the amount of mistakes Dan made on the contract. Secondly, The car looked ok in the dealership garage but once we drove it we realized the dirty interior windows, along with dirty rims and engine bay. I understand they have been doing a lot of construction and the new cars could be dirty but once they leave to the new owner, they should look new. Especially when it is a Lincoln. I had to bring it back on my time in order to get it detailed. I would hope Rohrman cared about his name, but there is never a Rohrman in the house to take care of it. I literally had to fix the problem myself. It seems Customer service does not matter. More

STAY AWAY!!! DO NOT EVER BUY FROM HERE! Bought a Navigator and Power Running Board stopped working 6 months later...NOT OUR PROBLEM... there SERVICE AGREEMENT IS H DO NOT EVER BUY FROM HERE! Bought a Navigator and Power Running Board stopped working 6 months later...NOT OUR PROBLEM... there SERVICE AGREEMENT IS HORRIBLE!!!! STAY AWAY! More

Good service The dealership did what they said they would do, they kept me informed and completed the work for the estimated amount. No bad surprises. I would reco The dealership did what they said they would do, they kept me informed and completed the work for the estimated amount. No bad surprises. I would recommend. More

Very pleased with service-they answered questions that I ask Looked at new cars asked a few questions & sales person was wonderful - looking forward to come back end when Lincoln gets larger selection of Hybrids Looked at new cars asked a few questions & sales person was wonderful - looking forward to come back end when Lincoln gets larger selection of Hybrids or Electric cars More

Took over 2 hours for an OIL CHANGE Completely DISSATISFIED with the Service Department!! Absolutely NO communication throughout my time waiting there and totally under staffed and most Completely DISSATISFIED with the Service Department!! Absolutely NO communication throughout my time waiting there and totally under staffed and most of the people were unfriendly and it took over 20 minutes just to get a greeting and asked why I was there, as if I was bothering him. Not his fault, I guess, I’m assuming he’s stressed out, but shouldn’t take it out on customers...not his staff NEVER GOING BACK!!!🤬 More

Great Deal My experience working with Sam and the Rohrman team was great. Bought a great vehicle and the service was fantastic. Will buy more vehicles here soon. My experience working with Sam and the Rohrman team was great. Bought a great vehicle and the service was fantastic. Will buy more vehicles here soon. This was my second vehicle bought in less than a month! More

Quickly took care of my issue Had issues with car and they fixed the issue .They were very courteous and said don’t worry we will get the job done. I left well satisfied and would Had issues with car and they fixed the issue .They were very courteous and said don’t worry we will get the job done. I left well satisfied and would recommend this dealership More

Typical car salesman-rude, pushy, liars, and unprofessional My husband and I came from Wi to Illinois to look at this Lexus. The salesman, Tom told us how his fiancé had the same "exact" same vehicle (it's a 20 My husband and I came from Wi to Illinois to look at this Lexus. The salesman, Tom told us how his fiancé had the same "exact" same vehicle (it's a 2008) and he rides in it "all the time". When I asked him how things worked (heated seats, controls for air conditioning, etc) he had no idea! Then I asked to test drive a different Lexus, he threw a fit and questioned why I wanted to. After having to answer him, he let me drive it. We decided to purchase the original Lexus, ONLY because it was a good deal, we looked past his cockiness and rudeness. Then had the pleasure to talk to someone about a warranty who was nice until we said "no", he turned total xxx and couldn't have been more rude!! Then we get the manager Chris who out of the blue tells us about a "dealer prep charge". This charge is for them to change the oil, WHICH THEY DIDN'T, clean the inside of the car, WHICH THEY DIDN'T (3 times they were suppose to clean the car and it wasn't clean) make sure the brakes are good etc . We've spoke to Chris about this numerous times about this, to which he's always said he'd "make it right". To date... nothing!!! It has been one month!! They accidentally sent the title to us rather than Madison, we were honest and told them, THAT THEY TOOK CARE OF!! I have told everyone to stay AWAY from this place! Too bad for them, because I have friends that live in Peoria IL that want a Lincoln and all it would have taken was for this place to make things right and I would have recommended them, but not a chance in xxxx!! More

Laurie very unsatisfied I leased to Lincolns from Bob rohrman. MKX 2014 and one MKC 2015. I am under my lease miles and they are refusing to fix MKC the cost will be $350. I leased to Lincolns from Bob rohrman. MKX 2014 and one MKC 2015. I am under my lease miles and they are refusing to fix MKC the cost will be $350. This dealership has gone through lots of changes and none of them are for the better. Do not buy from here they screw you over at every turn and the people you will deal with originally will all be fired or leave because they cannot stay in the work in this environment buyer beware go elsewhere More