Schaumburg Lincoln

Very pleased with service-they answered questions that I ask Looked at new cars asked a few questions & sales person was wonderful - looking forward to come back end when Lincoln gets larger selection of Hybrids Looked at new cars asked a few questions & sales person was wonderful - looking forward to come back end when Lincoln gets larger selection of Hybrids or Electric cars More

Took over 2 hours for an OIL CHANGE Completely DISSATISFIED with the Service Department!! Absolutely NO communication throughout my time waiting there and totally under staffed and most Completely DISSATISFIED with the Service Department!! Absolutely NO communication throughout my time waiting there and totally under staffed and most of the people were unfriendly and it took over 20 minutes just to get a greeting and asked why I was there, as if I was bothering him. Not his fault, I guess, I’m assuming he’s stressed out, but shouldn’t take it out on customers...not his staff NEVER GOING BACK!!!🤬 More

Great Deal My experience working with Sam and the Rohrman team was great. Bought a great vehicle and the service was fantastic. Will buy more vehicles here soon. My experience working with Sam and the Rohrman team was great. Bought a great vehicle and the service was fantastic. Will buy more vehicles here soon. This was my second vehicle bought in less than a month! More

Quickly took care of my issue Had issues with car and they fixed the issue .They were very courteous and said don’t worry we will get the job done. I left well satisfied and would Had issues with car and they fixed the issue .They were very courteous and said don’t worry we will get the job done. I left well satisfied and would recommend this dealership More

Typical car salesman-rude, pushy, liars, and unprofessional My husband and I came from Wi to Illinois to look at this Lexus. The salesman, Tom told us how his fiancé had the same "exact" same vehicle (it's a 20 My husband and I came from Wi to Illinois to look at this Lexus. The salesman, Tom told us how his fiancé had the same "exact" same vehicle (it's a 2008) and he rides in it "all the time". When I asked him how things worked (heated seats, controls for air conditioning, etc) he had no idea! Then I asked to test drive a different Lexus, he threw a fit and questioned why I wanted to. After having to answer him, he let me drive it. We decided to purchase the original Lexus, ONLY because it was a good deal, we looked past his cockiness and rudeness. Then had the pleasure to talk to someone about a warranty who was nice until we said "no", he turned total xxx and couldn't have been more rude!! Then we get the manager Chris who out of the blue tells us about a "dealer prep charge". This charge is for them to change the oil, WHICH THEY DIDN'T, clean the inside of the car, WHICH THEY DIDN'T (3 times they were suppose to clean the car and it wasn't clean) make sure the brakes are good etc . We've spoke to Chris about this numerous times about this, to which he's always said he'd "make it right". To date... nothing!!! It has been one month!! They accidentally sent the title to us rather than Madison, we were honest and told them, THAT THEY TOOK CARE OF!! I have told everyone to stay AWAY from this place! Too bad for them, because I have friends that live in Peoria IL that want a Lincoln and all it would have taken was for this place to make things right and I would have recommended them, but not a chance in xxxx!! More

Laurie very unsatisfied I leased to Lincolns from Bob rohrman. MKX 2014 and one MKC 2015. I am under my lease miles and they are refusing to fix MKC the cost will be $350. I leased to Lincolns from Bob rohrman. MKX 2014 and one MKC 2015. I am under my lease miles and they are refusing to fix MKC the cost will be $350. This dealership has gone through lots of changes and none of them are for the better. Do not buy from here they screw you over at every turn and the people you will deal with originally will all be fired or leave because they cannot stay in the work in this environment buyer beware go elsewhere More

Judgmental Employees New Car staff ignored us. Used Car staffed by 1 person, busy on her phone. Finally asked why we were there. We walked out. Rude! New Car staff ignored us. Used Car staffed by 1 person, busy on her phone. Finally asked why we were there. We walked out. Rude! More

Perfect service and friendly service I love the employees smiling and the follow up with me all the time . Great staff and great service. Thanks Gwendolyn Assaf for being so friendl. Ver I love the employees smiling and the follow up with me all the time . Great staff and great service. Thanks Gwendolyn Assaf for being so friendl. Very satisfied with all the services and I would like to have my new MKZ 2017 from this location. Best of luck More