Schaumburg Lincoln

By far the worst service Oil change. Try to schedule an appointment for an oil change OMG it seem like I was asking for heart surgery. The manager at the time reaped to me m Oil change. Try to schedule an appointment for an oil change OMG it seem like I was asking for heart surgery. The manager at the time reaped to me many, many times how busy and overwhelmed he was and if wanted to use my extended warranty for my oil changed I needed to worked out with the cashiers. No different we’re the cashiers. This place does not care about service. They are all extremely RUDE!!! More

No pressure! I have always wanted a Lincoln, but it seemed like a waste to spend so much on a car when mine worked just fine. I was in the area and thought I would I have always wanted a Lincoln, but it seemed like a waste to spend so much on a car when mine worked just fine. I was in the area and thought I would check out a Continental. I loved it! I was sure my afternoon was going to suck because, you know... buying a car is such a horrible experience. TJ made it completely painless though, and I felt like I was just car shopping with a friend. I have no buyers remorse and am thrilled with my new car! More

Service Department is horrible The Service Department never told me they were going to charge me a minimum of 142 dollars to find out why the key fob which I purchased from them and The Service Department never told me they were going to charge me a minimum of 142 dollars to find out why the key fob which I purchased from them and they said they programmed, which did not work, when after four visits they finally programmed the key fob. When I purchased the fob they had a price on the piece of paper I signed for the part and they would program. The last two times I came in I signed a piece of paper for them to again program the key with no price on it. I was at the dealer today and they finally got it programmed. The head Service Manager waved me off and I left. One hour later I get a call from the dealer that I owe 142 dollars for the programing diag. Really ? I was never told of the 142 dollars and the 142 was not on the paper I signed when I got there. If I had know I would have told them NO. Worst Service Experience I have ever had. I am a service manager at another store and this is no way how you treat a customer. Horrible. I will let my friends and my customers know not to do business with a Bob Rohman store. More

Great customer service I had some issues with my Navigator. Chris is amazing he helped me out and kept me loop what is the issue in my car. Great service very professional. I had some issues with my Navigator. Chris is amazing he helped me out and kept me loop what is the issue in my car. Great service very professional. More

Guess they don’t want my money/ they make it to hard to buy I called and chatted with Nikki to set an appointment up to look at a vehicle. She let me know the car was on the lot and available. Told her I am dr I called and chatted with Nikki to set an appointment up to look at a vehicle. She let me know the car was on the lot and available. Told her I am driving right in and set an appointment. I live an hour away. Got to the dealership, she didn’t even want to talk to me. I found out from the sales manager that they lent the car our to a customer just before I arrived. I am sure many people will still buy from them but the whole Bob Rohrman group lost me as a customer and my companies business(we 20 super duty trucks a year) More

Very professional and friendly The service department crew is excellent. I loved the experience. Will definitely recommend to my friends and family. Thank you for doing what you do. The service department crew is excellent. I loved the experience. Will definitely recommend to my friends and family. Thank you for doing what you do. More

Perfect I went to get my oil changed and the guy that helped me was great and even ordered a part I needed for my heated seats. I went to get my oil changed and the guy that helped me was great and even ordered a part I needed for my heated seats. More

Poor pre owned purchase Overall we felt the dealer seemed shady, or at the very least didn’t know what they were doing. I was told on the phone the car had absolutely no mark Overall we felt the dealer seemed shady, or at the very least didn’t know what they were doing. I was told on the phone the car had absolutely no marks on it, to get there and find a six inch scrape the whole length of one of the doors. They wouldn’t fix it. They sold me a certified Lincoln with no owners manuals and no floor mats. Who does that? We are from another state, they had no idea how to handle the sales tax. The title at this point I’m sure will be a disaster. In one week since the purchase after reaching out to them, we have yet to get a response. More

Leased our 2nd MKC Thorough, dependable with no over the top sales techniques. Leased my second Lincoln MKC and couldn't be happier with all the attention and service th Thorough, dependable with no over the top sales techniques. Leased my second Lincoln MKC and couldn't be happier with all the attention and service that was provided. Tom Walters provided the extra care and followed through with everything. Above and beyond. More

Quick and Easy The dealership is under new management and the customer service is amazing. Tom Walters was our sales representative and work hard to find us everythi The dealership is under new management and the customer service is amazing. Tom Walters was our sales representative and work hard to find us everything we wanted at the best price. Excellent customer service. Great guy! More