Schaumburg Lincoln

The service performed on both of my Lincoln's has been excellent. The service personnel are very courteous and knowledgeable. My cars are serviced and washed in a timely manner. Vince goes out of his wa excellent. The service personnel are very courteous and knowledgeable. My cars are serviced and washed in a timely manner. Vince goes out of his way to make sure of the service you are getting and that as a customer we are well pleased. He is an asset to the company and has made a major improvement to the service department. More

I had a good experience with the sales team. After purchasing the car they taught Me how to use the equipment my car came with. The service department was great. Montse did a wonderful job addressi purchasing the car they taught Me how to use the equipment my car came with. The service department was great. Montse did a wonderful job addressing all my concerns and ensuring all my issues were taken care of! More

Visit on Dec. 26, 2019. Was interested in a 2019 MKZ.Was Visit on Dec. 26, 2019. Was interested in a 2019 MKZ. Was greeted right away and was able to take a quick test drive. Bought the car after that. Serv Visit on Dec. 26, 2019. Was interested in a 2019 MKZ. Was greeted right away and was able to take a quick test drive. Bought the car after that. Service and instructions were very good More

Good Overall Overall, I think I got a good deal for a good used car. I hate the whole negotiation scene with going back and fourth between the sales person and the Overall, I think I got a good deal for a good used car. I hate the whole negotiation scene with going back and fourth between the sales person and their manager, but can't blame this particular dealer since it's almost a golden standard in this industry. More

After returning the rental to the dealership we were called & accused of stealing the car. They couldn’t find where they parked it and blamed us. They even threatened to call the police, which we encour called & accused of stealing the car. They couldn’t find where they parked it and blamed us. They even threatened to call the police, which we encouraged them to do. When it was found we were no even given an apology!!! I am not sure who called & accused us. Everyone was polite when we dropped off the car. More

Great experience We started the process online, scheduled a test drive, and Jack Buttita was great to work with as we went through the buying process, answering any q We started the process online, scheduled a test drive, and Jack Buttita was great to work with as we went through the buying process, answering any questions we had and making sure we were satisfied with our purchase. More

Great Experience-Awesome Service Jack and Rich were fantastic throughout the process. Friendly and answered all my questions. Helped to get me in the right car and made sure I was ta Jack and Rich were fantastic throughout the process. Friendly and answered all my questions. Helped to get me in the right car and made sure I was taken care of. Will be returning and I am really enjoying the Nautilus. More

MKC Purchase Nikki, Tom, & Ron were easy to work with. I will definitely be a returning customer. Tom made sure my phone was sunk and I had the Lincoln app insta Nikki, Tom, & Ron were easy to work with. I will definitely be a returning customer. Tom made sure my phone was sunk and I had the Lincoln app installed on my phone. The Bluetooth feature on the car works great. More

Unprofessional Our bad experience started the minute we stepped in the door. 2 salesman literally started fighting over whose customer we were, each trying to get us Our bad experience started the minute we stepped in the door. 2 salesman literally started fighting over whose customer we were, each trying to get us to follow them a different direction. Had we not wanted that specific used car (had spent weeks scouring the internet to find a car with a list of specs we wanted and drove almost 2 hours to this dealership) we would’ve walked out right then. They shooed us off to another room while the 2 of them proceeded into the sales managers office to continue the fight. After they figured that out, we went for a quick test drive. On the car ride, the salesman kept saying he had another family driving over an hour to see this car too. We dismissed it as standard salesman BS. We get back to the dealership & told them we’d take it & we had financing already set up with our local bank. They refused to accept the email & told us they couldn’t let us leave with the car unless we used their financing. It was after hours on a weekday & our bank was closed so we allowed them to just so we could be done & on our way home. We then proceeded to have 4 different credit inquiries pop in on our phone. My husband went over to tell them to stop running inquiries & asked to move things along since the salesman just kept coming back saying it would be just a bit longer & we were fed up after hearing it the 5th time. They finally get us over to a desk to start the paperwork & the salesman asks my husband to go with him for a minute. He walks him over to a waiting area & told him to get a cup of coffee, then immediately turned to a couple who had been sitting there & said “sorry we just sold that car.” My husband told him that was in extremely poor taste & the guy just tried saying it was the thing about his job he didn’t like. It took quite a bit longer, I think the whole process was 3 1/2 hours & our test drive was only 15 minutes. We ended up being there 30 minutes after they closed. Had we not wanted that specific car, we would’ve walked. By the time we were done, we were just tired & crabby & still had a 2 hour drive home. Because we were tired & it was dark, we failed to notice a very big cigar burn mark on the gearshift. The car had been advertised as a non smokers car. Because of this, we changed out the cabin air filter & it was completely disgusting. I absolutely would NOT recommend this dealership. More

Service inept/ excellent I know it is very hard to find good help. Vince took my request to process pick up and delivery very efficiently. I had to call back after 3 or4 days I know it is very hard to find good help. Vince took my request to process pick up and delivery very efficiently. I had to call back after 3 or4 days to check status, only to find parts were already in. then I had to deal with Alexia, who gave me the wrong fax number AND when that did not work, the wrong email address. She was impatient and made me feel like I was imposing. Wrong person for the job! Like I said, it is hard to find good help. The service was done in less than a day and the person who provided the loaner and pick up is the right person for the job;very courteous and professional. The next time I need pick up and delivery service (touch wood) I will use Rohrman Lincoln, I hope Vince will follow through and Alexia will be reassigned. More