Schaumburg Lincoln

There were several things that I felt weren’t handled properly. There was a discrepancy in mileage, no cargo cover, not serviced, I was disappointed. properly. There was a discrepancy in mileage, no cargo cover, not serviced, I was disappointed. More

Courteous and enjoyable experience Jack made my experience in a new purchase enjoyable he explained all the features in my mkc and how to work the new technology was very helpful to me. Jack made my experience in a new purchase enjoyable he explained all the features in my mkc and how to work the new technology was very helpful to me. Fred helped with handling my financial side was very thorough and made it painless . Nice job team! More

Jack made this experience enjoyable and painless I truly enjoyed interacting with everyone at the dealership while I was there. Jack made the whole process as smooth and enjoyable as possible. Fred I truly enjoyed interacting with everyone at the dealership while I was there. Jack made the whole process as smooth and enjoyable as possible. Fred helped make all the paperwork only seem like it took hours instead of days, no real way to make that seem short... I was impressed with the car I drove off the lot and I will be going back, both for service and when I am ready for my next car. More

Salesman was bragging about himself and then people came behind him to clean up his mess. He gave us all kinds of perks but most of them weren’t delivered. behind him to clean up his mess. He gave us all kinds of perks but most of them weren’t delivered. More

Respectful and Courteous Regardless that I did purchase the vehicle, our discussion was respectful and courteous. I have been to other dealerships where that did not happen. T Regardless that I did purchase the vehicle, our discussion was respectful and courteous. I have been to other dealerships where that did not happen. This made it easy to work with Jack, Frank, and Rich. More

*Buyer beware!*Purchased our first (and last) used *Buyer beware!* Purchased our first (and last) used vehicle from this dealership and it turned into the worst nightmare ever. Not even 3 days after p *Buyer beware!* Purchased our first (and last) used vehicle from this dealership and it turned into the worst nightmare ever. Not even 3 days after purchase, vehicle engine lights came on. We purchased the used warranty in event of something of this sort. Warranty company claimed preexisting condition, blaming dealers lack of quality inspection prior to sale. Stated the issues don’t “happen over night” and should have been caught. After being ignored by the dealer, we arrived on sight to find out what was going on, and the service manager proceeded to advise there wasn’t an issue with the vehicle. Finally, he advised my husband to take the truck back to initial place of inspection for repairs. After repairs were complete, $6000 later, Rohrman leaves us a voicemail saying to bring the vehicle back and they would cover a $200 repair. WHAT? UNREAL What’s even worse, the general manager does not care about clients. After almost 2 weeks, we finally got in touch with the sales manager who listened, and followed up days later, obviously still rejecting any liability to help. Their own receptionist advised I wouldn’t get any answers unless I just come in and demand them. Absolutely pathetic, especially during a pandemic. After protesting the denial with the sales manger, we were expected to receive a call from the GM. Of course, that didn’t happen. Called the dealership and the receptionist states “GM is gone for the day, service manager already left. sales manager already left, finance manager is off today, etc.” LITERALLY, no one was there. I demanded a number for the legal department, customer relations manager and was instructed “I don’t know who that is.” Wow. Not even 5 minutes later, the GM calls from his office at the dealership.. with the service manager in his office. Clearly they screen their calls. Oh, and they also disclose other customers bank account information to other clients. I was shown another customers check with bank account number, address and routing number. Clearly, customer privacy or customer service is not a priority for this dealer. To this day, the dealer has done nothing to help us nor returned any of the calls they were going to in providing information for legal department or customer relations. More

I was in and out , fast serviced, my car was done in no time , friendly greeting from Vince and paul , best place to go get your car service time , friendly greeting from Vince and paul , best place to go get your car service More

If you want to go a dealership that actually CARES, then I recommend this one. The people here are one of a kind and of course they treat you like FAMILY! I recommend this one. The people here are one of a kind and of course they treat you like FAMILY! More

SERVICE TEAM/DEP Great Service in the mechanic shop, love the work done to my vehicle. People are also friendly. Will recommend to friends and family. Thank you ke Great Service in the mechanic shop, love the work done to my vehicle. People are also friendly. Will recommend to friends and family. Thank you keep up the wonderful Job. More

Every time I come into the Schaumburg Lincoln Dealership, I leave extremely satisfied. The staff is friendly, helpful, and courteous. No matter the situation they make sure to take care of the customer. I leave extremely satisfied. The staff is friendly, helpful, and courteous. No matter the situation they make sure to take care of the customer. More