Schaumburg Lincoln

Cautious Praise While the service I needed was painless and efficient, I am greatly disappointed in the lack of pandemic precautions. No face masks! What? Not on the While the service I needed was painless and efficient, I am greatly disappointed in the lack of pandemic precautions. No face masks! What? Not on the woman who was in taking cars, the parts department or the office staff. No signs of amped up cleaning in the waiting area where customers were not wearing masks. Huh.... More

Excellent service, genuine people. . Provide loaners and speedy service . Genuinely care about their customers . Provide excellent repair skills also . They work together like a great team . speedy service . Genuinely care about their customers . Provide excellent repair skills also . They work together like a great team . More

Unprofessional Do not waste your time here. Sales man Tom Walters is a scammer. He will tell you the car is ready just to get you in the door. Then turn around and l Do not waste your time here. Sales man Tom Walters is a scammer. He will tell you the car is ready just to get you in the door. Then turn around and leave you stranded in the parting lot after he realizes your not going to purchase his overpriced vehicle. More

Routine service Great service from Bob Rohrman's Schaumburg Lincoln. The convenience of the concierge service made servicing our Navigator a seamless process! Also, Great service from Bob Rohrman's Schaumburg Lincoln. The convenience of the concierge service made servicing our Navigator a seamless process! Also, the team was courteous and kept us up to date on when (later that day) we would expect the vehicle to be returned. More

I was satisfied with the service on my vehicle though the cause of my car stalling In the middle of driving wasn’t determined. I would have given 5 stars to all. Th ONLY reason I am not is that NONE of the cause of my car stalling In the middle of driving wasn’t determined. I would have given 5 stars to all. Th ONLY reason I am not is that NONE of the staff wore protective masks. The masks protect others and it is disrespectful to not wear them when talking to clients. The waiting area should be monitored so those clients not wearing masks should be told to either out on a masks or wait outside. Put a chair outside for those individuals who choose not to wear a mask in public. I Believe there are fines applicable to businesses that don’t wear masks when meeting the Clients. More

Very helpful, professional, tried to move me through the process asap, treats people like family! Respect, kind, friendly, funny! Will send people to this location. process asap, treats people like family! Respect, kind, friendly, funny! Will send people to this location. More

Very courteous, efficient,Vince& Monce went 100 0/0 to serve me,Thanks,Sergio DiVincenzo , I wisll use your dealership again and again for any services serve me,Thanks,Sergio DiVincenzo , I wisll use your dealership again and again for any services More

The sales person was very good at his job. We came to a number and I signed the contract. Jack was a great salesman. All the people working there are great people. number and I signed the contract. Jack was a great salesman. All the people working there are great people. More

Car was never cleaned and detailed when given to me basically was used by salesmen and handed keys to me water bottles and just dirty to me not a good experience only received one key and when I inquir basically was used by salesmen and handed keys to me water bottles and just dirty to me not a good experience only received one key and when I inquired was pretty much told tough luck never will go back More

Worked me in without an appointment I was in the area and notice a sensor light on the dash. I did not have an appointment and left a message to see if I could have somebody run a quick I was in the area and notice a sensor light on the dash. I did not have an appointment and left a message to see if I could have somebody run a quick diagnostic. I was called back within 5 minutes and Matsi was able to get me into the serf ice department on 1:15 on a Friday. My service advisor, Vincent texted me as soon as he had the vehicle and I let him know I was in the Customer waiting Lounge. Vincent found me and updated me with the diagnostic result, a sensor was ordered and he assured me the vehicle was safe to drive. He had my vehicle washed and ready shortly after that and said that they would contact me when the part arrives so I can schedule an appointment at that time and arrange for a courtesy pickup and drop of at my work. I was and am so appreciative that the Service team responded immediately, worked me in without and appointment and explained the sensor and reassured me of the drivability. Thanks to Vincent and Matsi, I don't know if I am spelling Matsi's name correctly but will remember the great service experience. More