Schaumburg Lincoln

Vince in Service knows his stuff! Listen to him when he makes a recommendation-especially on tires! I am glad I did because my car rides and handles so much better. The difference was night and day. makes a recommendation-especially on tires! I am glad I did because my car rides and handles so much better. The difference was night and day. More

I’m disappointed on how I didn’t get new floor mats. The outlet box is broke. I feel they ripped me off on my trade in outlet box is broke. I feel they ripped me off on my trade in More

Worst experience ever. Purchased a vehicle from this dealership and it was the biggest mistake I have ever made. Needed work done that was included in the sale and had to argue with them over and over t dealership and it was the biggest mistake I have ever made. Needed work done that was included in the sale and had to argue with them over and over to get it done. They do not return phone calls, they will argue with you and treat you like crap. More

My first time here at this dealership service center and disappointment is an understatement for sure. The tone of the service director, Jim, from the get go until the time he promptly hung up is an absolut disappointment is an understatement for sure. The tone of the service director, Jim, from the get go until the time he promptly hung up is an absolute indication that they have forgotten it is about customer service. My car was towed in for a flat tyre into this place. I was present when the car got towed into the truck and was handled perfectly. The car was at the service center for close to 4 hours and when I went to pick up the car, I noticed numerous superficial marks on the car. There were no dents, or scratches but just marks. I was asked to come by the following day as the service center was closed for the day. Vince, their service advisor, was very helpful with the service. I called the following day with an intention of talking to him to understand if there was any information regarding the superficial marks. Because if not, I had to follow up with the towing company. Unfortunately, I had to talk to the service director, Jim, and yes, it was extremely unfortunate. His tone was nothing short of rude or blunt from the start. There was no sense of customer service or patience. I clearly told him that I was only calling to understand if anything may have happened while at service. He was trying to wash his hands off the whole thing right from the second he started talking to me and that kind of sounded suspicious. He said there were photographs of the car from the time it reached and after it was fixed, which I was glad to hear. That was the only useful information Jim gave me. I told him I needed those images to proceed further with the towing company but he refused. He clearly stated I have to go into the dealership to be able to see the pictures, which was extremely absurd. I didn’t see any point in this conversation going further and told that I do not want to continue talking to him. I called back shortly again to the front desk asking them to email me the pictures as he mentioned earlier. He came back on call again and kept asking me to come into the dealership with the car while I repeatedly asked him if he really did have the pictures of the car before he hung up on me. I was unsure by then if what he said earlier about the pictures was even true. Because if it was, how long was it going to take someone to email the pictures? And why would anyone have to go in-person for something that could be done via email especially during a pandemic? I decided not to go to the dealership and meet Jim in person to avoid further distress. Who would want to go watch the movie after a dreadful trailer anyways!? Respect should not have to be demanded at a place of business. A phone conversation with Jim not only changed my perspective about this dealership service but the brand as a whole. If this is the face of Lincoln, then goodbye Lincoln. More

This service department far excess your expectations. They go over & beyond any service department I have dealt with!!! A+++ Vince & Monse are awesome! It’s a pleasure doing business with this dealer They go over & beyond any service department I have dealt with!!! A+++ Vince & Monse are awesome! It’s a pleasure doing business with this dealership! More

The expeience was quick and efficient-lengthened only by my habit of second guessing. I am still second guessing myself for trading in my 07 Camry instead of my 06..but thats on me...Jack was encouraging b my habit of second guessing. I am still second guessing myself for trading in my 07 Camry instead of my 06..but thats on me...Jack was encouraging but not pushy and a pleaure to deal with. I am sorry that I did not remember the finance guy's name but he was friendly and helpful as well. I only hope the service from here on out is as promised...and that I don't need to be knocking too much...or too soon More

Vince was great to work with. He was very responsive to my inquiries. Work was done as promised. I had originally made the appointment on line for a recall and was disappointed that the parts had to be my inquiries. Work was done as promised. I had originally made the appointment on line for a recall and was disappointed that the parts had to be ordered once the car is brought in. Otherwise a great experience. More

Very courteous and got my car taken care of really fast! I was in and out within an hour and no hold ups at all. I was in and out within an hour and no hold ups at all. More

The pricing was good, store hospitality was available, coffee and water, was able to take the car home on the same day, listed all the post sale work to be completed upon appointment. Satisfied. coffee and water, was able to take the car home on the same day, listed all the post sale work to be completed upon appointment. Satisfied. More

Alex had great product knowledge and was extremely helpful during the purchase of our new vehicle. Great overall purchasing experience. Highly recommend Alex and Schaumburg Lincoln. helpful during the purchase of our new vehicle. Great overall purchasing experience. Highly recommend Alex and Schaumburg Lincoln. More