Back

Schaumburg Kia

Schaumburg, IL

4.5
2,737 Reviews

1100 E Golf Rd

Schaumburg, IL

60173

Directions

By Type

2,737 Reviews of Schaumburg Kia

December 30, 2022

Exceptional customer service. Very friendly and made everything seem less. Will always come back to give them my business. More

by THREDE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Pruitt, Michael Delaney, Allison Bijan
Dec 31, 2022 -

Schaumburg Kia responded

Thanks for sharing about your experience with Schaumburg Kia. We appreciate your business and hope to see you again soon!

December 28, 2022

It was pretty good. But it took much longer than reported. That caused difficulties for me. More

by Stalekracka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Basurto
Dec 28, 2022 -

Schaumburg Kia responded

Thanks for sharing your thoughts about your experience with Schaumburg Kia. We appreciate your business and hope to see you again soon!

December 28, 2022

I could not have been happier with the service and the communication Isaac kept me updated on the diagnosis and when the car would be ready!! Great service More

by dstramblay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
Dec 28, 2022 -

Schaumburg Kia responded

Thank you so much for your kind words, and for taking the time to leave us feedback! We will let Isaac know how much you enjoyed working with him.

December 27, 2022

I asked before I left what type of windshield washer fluid was in my car, and I was told the 50/50 which isn’t the winter washer fluid that is suppose to be put in the vehicles during the winter season. More

by Mzkeller39
Workmanship
Recommend Dealer
No
Employees Worked With
I don’t see the person whom I worked with
Dec 30, 2022 -

Schaumburg Kia responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

December 27, 2022

Poor customer service and many issues with brand new car. Our car was kept for over a month and we were the ones who had to call for updates. We were also being transferred to people who were never at their More

by Xyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Isaac Basurto
Dec 31, 2022 -

Schaumburg Kia responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 27, 2022

Steve was really nice and he did not give pressure. Nice place to get a car. More

by An
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Anderson, Steve Heinze, MarK Robles
Dec 27, 2022 -

Schaumburg Kia responded

We are happy to hear that you had such a positive, pressure-free experience with Steve! Thank you for choosing Bob Rohrman Schaumburg Kia and for stopping by to share a review. Drive safely!

December 27, 2022

Great consistent service. The person helping me out was very polite and helpful throughout the entire process. More

by JJREYES707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Hidder
Dec 27, 2022 -

Schaumburg Kia responded

We pride ourselves on delivering a straightforward and seamless experience for our guests and are thrilled you had a positive visit with us! Thanks for choosing Bob Rohrman Schaumburg Kia.

December 27, 2022

Excellent service and very friendly atmosphere. Work on my Sorento started even before scheduled time and same happened to Sportage. Overall, I spent less time than planned and more work was done o More

by ANDRZEJGRUDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Castillo, Christian Medina, Aldo Rodriquez, Fil Principato
Dec 27, 2022 -

Schaumburg Kia responded

We are thrilled that we exceeded your expectations and gave you a five-star experience! Thank you for choosing Bob Rohrman Schaumburg Kia and for sharing your support on our page. Drive safely until we see you again!

December 27, 2022

Steve Heinze is a great sales man he helped myself and my wife get the two new cars we were looking for for a good price. More

by JAMIEFARRINGTON74
Recommend Dealer
Yes
Employees Worked With
Steve Heinze
Dec 27, 2022 -

Schaumburg Kia responded

Jamie, it's great to see your five-star review for Bob Rohrman Schaumburg Kia! Thank you for trusting Steve with your business. Our team wishes you and your wife many safe miles in your new vehicles. Congrats!

December 27, 2022

Christian did a great job of explaining recall work, estimating completion time and making sure the process went smoothly overall. More

by LGKUHNJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Dec 27, 2022 -

Schaumburg Kia responded

Thanks for this great review of Bob Rohrman Schaumburg Kia. Christian and the team are glad to have your trust in our business.

...
15
...