Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Schaumburg Honda Automobiles
Schaumburg, IL
2,893 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
2,893 Reviews of Schaumburg Honda Automobiles
May 16, 2011
- Up-sold a car that you cannot afford - Was not - Up-sold a car that you cannot afford - Was not upfront that the car you are looking for is not available - Added an unnecessary accessory be - Up-sold a car that you cannot afford - Was not upfront that the car you are looking for is not available - Added an unnecessary accessory because it just 'comes with the car' in-spite of me clearly stating i don't need it - Added couple of accessories with twice the price and did not show the real price - Used Japan disaster as a car shortage crisis to sell - The Finance side was unbearable - he will push the extended warranty !! - Arrange for your financing. Immense pressure to take their financing!!! Also - Took the brand new car with just 400 miles (7 days old) in with 'check airbag system' light on -- supposedly a wire was not plugged in well under the passenger seat -- hope it is fixed and gone for ever. The service manager who dealt with us was a good guy! More
by chanramus
Employees Worked With
Dont wish to name (as it is not the person - but the process)
May 10, 2011
The ability to pre-negotiate a price on the car I was looking for via the web service Schaumburg Honda offered was extremely helpful. Hassle and risk free, and the very prompt with responses to followin looking for via the web service Schaumburg Honda offered was extremely helpful. Hassle and risk free, and the very prompt with responses to following questions I had. It made my car buying experience unstressful and I would highly recommend this process. More
by Peter Moy
Employees Worked With
Jim Martinez, Jim Martinez
May 04, 2011
So, I bought a 2011 Honda Odyssey Saturday. I had narrowed my new car search to Toyota and Honda. Honda won. The main reason was the many car reviews I read, and something called "true cost to own". narrowed my new car search to Toyota and Honda. Honda won. The main reason was the many car reviews I read, and something called "true cost to own". Schaumburg Honda won my business because of price, and the communications with salesman Mike Lis. I was determined to do as much research, and deal-making as possible via the internet to eliminate time and haggle hassle at a dealership. Only two dealerships out of the ten that I communicated with even came close. Mike came closer than anyone in exactly meeting my needs and expectations for making an internet sale. I am hoping that this is the way of the future. Mike made contact with me often, but not TOO often. He returned email and phone calls as promised, providing any and all information I requested. Mike was very candid and honest when answering my questions, which is very important when you're spending that kind of money (new car). More
by RedVan
Employees Worked With
Michael Lis
March 17, 2011
I first called the dealership and spoke with Jim over the phone. Right away, I knew that I wanted to deal with him and this dealership. Our original intention was to go to a dealership in Highland Park becau phone. Right away, I knew that I wanted to deal with him and this dealership. Our original intention was to go to a dealership in Highland Park because it was closer to my mom's house(we were buying her the car, but decided it was worth the trip to Schaumburg to meet with Jim and we couldn't have been happier! More
by carolinedruker
Employees Worked With
Jim Martinez, Jim Martinez
March 13, 2011
This review is a difficult one to write. I have had a good relationship over the years at Schaumburg Honda. My father purchased cars there years back and knew the General Manager well, I purchased a Hon good relationship over the years at Schaumburg Honda. My father purchased cars there years back and knew the General Manager well, I purchased a Honda Odyssey in 2000 and helped my brother-in-law purchase a Honda Civic Hybrid there a few years back. Recently, I was in the market for a 2011 Odyssey Touring Elite. I emailed several dealers and was initially impressed that Schaumburg Honda had more than one car. I came into the dealer on a busy Saturday and was assisted by Jim Martinez, the same individual responding to my emails. Jim was excellent in his knowledge of the car and the time he spent with me. Though very busy, he really took the time to show me what the car could do and go on a test drive. However, everything pretty much fell apart when it came to the price. At the time, I told Jim that other dealers were coming up about $1,000 or so lower than Schaumburg Honda. Instead of pushing forward in our negotiation, Jim dismissed the other dealers and effectively challenged me to check dealerrater.com and see that Schaumburg Honda was simply more honest and should earn my business based upon quality of service alone. He kept stating that he would not sell under invoice, but no one I was looking at was selling under invoice and I had a fair idea what the invoice price was from my research. Well, I did check dealerrater (and appreciated the tip from Jim, by the way). Yes, one dealer I was trying to work with had a much lower rating, but several others were actually a bit higher (though Schaumburg is highly rated). I found another dealer that quoted a price that was even lower than my lowest (about $1,700 lower, which quote included an accessory package that was overpriced, but which Jim was not including in his price)--by the way this price was above invoice (no one is going out of business here). Jim had emailed me to thank me for the test drive and I emailed back to note that I was seriously considering going to another dealer as I could not pass up an opportunity to save that much money. Jim did not respond. Then, a customer service person called me from Schaumburg Honda to talk about my experience. We talked for a time and he asked if he could help. I noted that I was really looking for Jim to respond that he was willing to have me come in and work down that price. Jim again did not respond by either phone or email. In the end, I purchased from the other dealership and saved that $1,700. In the end, I appreciated Jim's professionalism, but was very disappointed about the lack of effort to earn my business or apparently believe I was serious about finding the combination of the best dealer and the best price. In the end, it seems Schaumburg Honda gambled and lost. Yes, you will receive a very professional approach at Schaumburg Honda, but at my experience tells me you won't receive a very competitive price or a willingness to match up with the market. More
by rbhorn86
Employees Worked With
Jim Martinez, Jim Martinez
March 01, 2011
I was in the market for a low mileage used Honda Ridgeline. I inquired about one I found online with Mike Gargano. I spoke with numerous dealerships and salespeople about Ridglines and without que Ridgeline. I inquired about one I found online with Mike Gargano. I spoke with numerous dealerships and salespeople about Ridglines and without question Mike was the most impressive salesperson I dealt with. First off Mike knew his stuff about the Ridgelines in general, but also the detailed history of this particular truck. He was also upfront and forward, no traditional sales tactics that exemplify your stereotypical used car salesman. He was very professional. He was never pushy or high pressure and I appreciated that. In the end I went with a vehicle from another dealership but only because of an issue that was out of the dealership and Mike's hands. Because their vehicle was an 07 I was not able to secure the same finance rate as I would have on an 08 or newer. I second guess my decision because I trusted Mike and Schaumburg Honda more than any dealer I dealt with in the process. If i'm ever in the market for another Honda again I will not hesistate to contact Mike to see what he can do. I would certainly recommend Mike and Schaumburg Honda to anyone. More
by hawkeye16
Employees Worked With
Mike Gargano, Mike Gargano
February 22, 2011
Jim gave us a great deal for my new CR-V and I couldn't be happier. We searched around at quite a few dealerships but Jim gave us the best deal. He was thorough in showing me how to use the car and all of be happier. We searched around at quite a few dealerships but Jim gave us the best deal. He was thorough in showing me how to use the car and all of the features. He couldn't have been friendlier and made us very comfortable and secure in our decision. I would recommend him and the dealership to everyone I know. More
by gtenuta
Employees Worked With
Jim Martinez, Jim Martinez
February 01, 2011
I knew I needed a new car, but didn't have a lot of time to car shop. I sent in for a few quotes over the web for a few dealerships, and Jim Martinez at Schaumburg Honda was the most attentive to meeting m to car shop. I sent in for a few quotes over the web for a few dealerships, and Jim Martinez at Schaumburg Honda was the most attentive to meeting my needs. He spent time on the phone listening to my needs and for what I was looking for in a car. He set up an appointment, and made sure that the car I was looking for would be waiting there for me to test drive. I did my homework before visiting the dealership, and I knew exactly what price I wanted to pay for my new CRV when I walked in. I was happy that there was no need to haggle over price since Jim made me a fair offer right off the bat. I left in only a few hours with the car I was hoping for. Thanks Jim! More
by bekebec
Employees Worked With
Jim Martinez, Jim Martinez
January 11, 2011
I purchased a 2011 Honda CR-V from Jim Martinez at Schaumburg Honda Autos on December 28, 2010. I had talked with him on the phone earlier regarding the exact vehicle I wanted and indicated that I wa Schaumburg Honda Autos on December 28, 2010. I had talked with him on the phone earlier regarding the exact vehicle I wanted and indicated that I wanted his best price. The price he quoted was the best of those I received, and, contrary to what my experiences have been with some other dealers, he deliverd exactly what he said he would do. He was exceptionally good in the way he took care of every detail of the transaction. This purchase from a dealership over 100 miles away made me feel just like I did when I used to be able to buy a car from a local dealer I knew personally and considered a friend. More
by wilcoxson
Employees Worked With
1, Jim Martinez
January 05, 2011
I began my car purchase effort by soliciting quotes via email. Mike responded quickly and with a personal phone call. He listened carefully to what I wanted and did not try to sell me something other than email. Mike responded quickly and with a personal phone call. He listened carefully to what I wanted and did not try to sell me something other than that. He spent time with us to ensure we understood the car's features. He was also sensitive to the fact that I was sad to trade-in my old car after 14 years. He even took a picture of it for me and electronically sent it to me. I feel he was fair on the price as well. Overall, I had a good experience and would recommend Mike. More
by corinnemmiller
Employees Worked With
Mike Gargano, Mike Gargano
