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Schaumburg Honda Automobiles
Schaumburg, IL
2,899 Reviews
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June 15, 2010
I bought a 2010 Pilot last September, and had a great experience when buying the car. I even bought the extended warrenties and the free oil changes for life. I have since brought the car in twice fo experience when buying the car. I even bought the extended warrenties and the free oil changes for life. I have since brought the car in twice for oil changes, the first time at 6,000 miles they said I needed to rotate the tires (which I did for an additional charge). Last week I took the care in again for the oil change (13,000 miles are now on the car) and was told I needed to have the differential fluid checked, the brakes checked, the windshield wipers changed (among a laundry list of items).... total this was going to cost me $250. And if I didn't have the differential fluid checked ($99) my warrenty would be void. There are multiple things I feel are dishonest about this. 1. Paying to have something "checked" while the car is under warrenty--- I am happy to pay for repairs that are due to wear and tear on the car, but to to just check a indicator light that comes on while the car in under warrenty. 2. Trust in what needs to be done-- the maintenence discriptions listed out in the booklets when you buy the car do not align with what I was being told in the dealership. When I spoke with Honda, they said to trust the car indicator lights. 3. I felt threatened with voiding my warrenty inorder to have the service done right then. 4. After speaking with Honda Corporate, I was told to fax in a copy of my reciept for the differential fluid, to see if that was a premature service, at which point it would be covered under my warrenty. Why didn't the dealership tell me that or question the need to service the differential fluid? I have now driven 4 cars off lots brand new in my life, and I have had to look at anything other than oil, tire rotation and windshield wipers so early. I have now owned the car 9 months and if I had known this before I bought the car I would not have purchases from Shaumburg Honda, and would have asked more questionsed about anticipated maintenence costs. More
by JMSmith
Employees Worked With
Service Manager, Paul Seiden
June 09, 2010
I found the experience with this dealership to be one of the best I have had since I started buying cars along time ago. I would highly recommend this dealership for its professionalism and courteous manner the best I have had since I started buying cars along time ago. I would highly recommend this dealership for its professionalism and courteous manner. This is my 45th car that I have owned. Hopefully, I will be able to recommend this dealership to some of my friends. More
by pete_holland
Employees Worked With
Jim Martinez
May 30, 2010
We purchased our car with Jim Martinez this weekend and true to everybody positive responses, we also had a pleasant buying experience considering the fact that this was our first car purchase. Very prompt true to everybody positive responses, we also had a pleasant buying experience considering the fact that this was our first car purchase. Very prompt with emails, no pressures, will explain vehicle thorougly, and beat competitors prices. I would definitely recommend this dealer and will purchase again in the near future. Thanks Jim! JEAN More
by harryjean2003
Employees Worked With
JIM MARTINEZ
May 27, 2010
I really appreciated Jim's friendliness and the fact that he wasn't pushy. He was knowledgeable about the vehicle that I was purchasing. Jim also considered my price range and the type of vehicle I was loo he wasn't pushy. He was knowledgeable about the vehicle that I was purchasing. Jim also considered my price range and the type of vehicle I was looking for. The used vehicle that I decided to purchase did not have a second set of keys or a second remote. Jim has contacted the sellers of the vehicle to obtain the second set of keys. He has also offered to have a second set of keys made at his cost if the sellers do not provide them. I appreciate Jim's efforts with this matter. It was a pleasurable experience purchsing this car. More
by hsc30north
Employees Worked With
Jim Martinez
May 23, 2010
very friendly atmosphere. no BS. got right down to priceing.very clear on explaining equipment on car. this is a second rohrman purchase. will definately return when in the market for another car. wil priceing.very clear on explaining equipment on car. this is a second rohrman purchase. will definately return when in the market for another car. will recomend this dealer to friends and family. thanks for the good experience More
by jfrocketman
Employees Worked With
craig hedeen &jimmartinez
May 18, 2010
Purchased my fourth vehicle from Schaumburg Honda. Excellent experience from the initial online inquiry to purchase. Jim was very helpful and I was able to purchase a new Accord with the features that Excellent experience from the initial online inquiry to purchase. Jim was very helpful and I was able to purchase a new Accord with the features that I wanted at a very competitive price. I had researched the vehicle and pricing, and was given a fair price upfront without any negotiation or hassle. More
by nayers
Employees Worked With
Jim Martinez
May 18, 2010
The experience, so far, was fine. I was contacted the same day I entered an Internet request, and have been contacted periodically until we purchased the car yesterday. I have called both the sales rep same day I entered an Internet request, and have been contacted periodically until we purchased the car yesterday. I have called both the sales rep and the financing department since then, and my questions have been answered promptly. More
by BCJLD2
Employees Worked With
Jim Martinez
May 09, 2010
I did a test drive of a Honda Accord at another dealership and Schaumburg Honda was one of the dealerships I called to get an Internet quote. The salesman came on the line and when I told him what dealership and Schaumburg Honda was one of the dealerships I called to get an Internet quote. The salesman came on the line and when I told him what I wanted, he responded very arrogantly. He said that Schaumburg Honda is the biggest in Chicagoland, and if I wanted to get a quote, I had to come in. When I told him I was going to buy a Honda Accord that weekend, he finally did respond with a quote, but it did not include the transport fee and wasn't even in the ballpark. Even if it was in the ballpark, I wouldn't have bought from him because he was so rude and arrogant. More
by bdorch
Employees Worked With
Jim Martinez
May 06, 2010
Scott could tell the first time I came into the dealership that I was just gathering information and I was not ready to purchase yet, so he didn't push me too much and backed off politely when it w dealership that I was just gathering information and I was not ready to purchase yet, so he didn't push me too much and backed off politely when it was obvious I was not ready. When I came back the second time and was ready, he had everything all prepared and the transaction was easy and painless. This is my third leased vehicle from Schaumburg Honda and I have always been treated well in both the sales department and the service department. My experience was good enough that my niece also purchased a CRV from Schaumburg Honda. More
by brsquilt
Employees Worked With
Scott Carson
May 04, 2010
Great dealership, everyone is very friendly. I felt they gave me a good deal and didn't try to mislead me as a female buyer. This is about this form - if the form is this specific to fill out I'm surpri gave me a good deal and didn't try to mislead me as a female buyer. This is about this form - if the form is this specific to fill out I'm surprised anyone completes it. The process should be easier. More
by ldisher27
Employees Worked With
Rick Piscopo
