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Schaumburg Honda Automobiles
Schaumburg, IL
2,899 Reviews
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March 13, 2011
This review is a difficult one to write. I have had a good relationship over the years at Schaumburg Honda. My father purchased cars there years back and knew the General Manager well, I purchased a Hon good relationship over the years at Schaumburg Honda. My father purchased cars there years back and knew the General Manager well, I purchased a Honda Odyssey in 2000 and helped my brother-in-law purchase a Honda Civic Hybrid there a few years back. Recently, I was in the market for a 2011 Odyssey Touring Elite. I emailed several dealers and was initially impressed that Schaumburg Honda had more than one car. I came into the dealer on a busy Saturday and was assisted by Jim Martinez, the same individual responding to my emails. Jim was excellent in his knowledge of the car and the time he spent with me. Though very busy, he really took the time to show me what the car could do and go on a test drive. However, everything pretty much fell apart when it came to the price. At the time, I told Jim that other dealers were coming up about $1,000 or so lower than Schaumburg Honda. Instead of pushing forward in our negotiation, Jim dismissed the other dealers and effectively challenged me to check dealerrater.com and see that Schaumburg Honda was simply more honest and should earn my business based upon quality of service alone. He kept stating that he would not sell under invoice, but no one I was looking at was selling under invoice and I had a fair idea what the invoice price was from my research. Well, I did check dealerrater (and appreciated the tip from Jim, by the way). Yes, one dealer I was trying to work with had a much lower rating, but several others were actually a bit higher (though Schaumburg is highly rated). I found another dealer that quoted a price that was even lower than my lowest (about $1,700 lower, which quote included an accessory package that was overpriced, but which Jim was not including in his price)--by the way this price was above invoice (no one is going out of business here). Jim had emailed me to thank me for the test drive and I emailed back to note that I was seriously considering going to another dealer as I could not pass up an opportunity to save that much money. Jim did not respond. Then, a customer service person called me from Schaumburg Honda to talk about my experience. We talked for a time and he asked if he could help. I noted that I was really looking for Jim to respond that he was willing to have me come in and work down that price. Jim again did not respond by either phone or email. In the end, I purchased from the other dealership and saved that $1,700. In the end, I appreciated Jim's professionalism, but was very disappointed about the lack of effort to earn my business or apparently believe I was serious about finding the combination of the best dealer and the best price. In the end, it seems Schaumburg Honda gambled and lost. Yes, you will receive a very professional approach at Schaumburg Honda, but at my experience tells me you won't receive a very competitive price or a willingness to match up with the market. More
by rbhorn86
Employees Worked With
Jim Martinez, Jim Martinez
March 01, 2011
I was in the market for a low mileage used Honda Ridgeline. I inquired about one I found online with Mike Gargano. I spoke with numerous dealerships and salespeople about Ridglines and without que Ridgeline. I inquired about one I found online with Mike Gargano. I spoke with numerous dealerships and salespeople about Ridglines and without question Mike was the most impressive salesperson I dealt with. First off Mike knew his stuff about the Ridgelines in general, but also the detailed history of this particular truck. He was also upfront and forward, no traditional sales tactics that exemplify your stereotypical used car salesman. He was very professional. He was never pushy or high pressure and I appreciated that. In the end I went with a vehicle from another dealership but only because of an issue that was out of the dealership and Mike's hands. Because their vehicle was an 07 I was not able to secure the same finance rate as I would have on an 08 or newer. I second guess my decision because I trusted Mike and Schaumburg Honda more than any dealer I dealt with in the process. If i'm ever in the market for another Honda again I will not hesistate to contact Mike to see what he can do. I would certainly recommend Mike and Schaumburg Honda to anyone. More
by hawkeye16
Employees Worked With
Mike Gargano, Mike Gargano
February 22, 2011
Jim gave us a great deal for my new CR-V and I couldn't be happier. We searched around at quite a few dealerships but Jim gave us the best deal. He was thorough in showing me how to use the car and all of be happier. We searched around at quite a few dealerships but Jim gave us the best deal. He was thorough in showing me how to use the car and all of the features. He couldn't have been friendlier and made us very comfortable and secure in our decision. I would recommend him and the dealership to everyone I know. More
by gtenuta
Employees Worked With
Jim Martinez, Jim Martinez
February 01, 2011
I knew I needed a new car, but didn't have a lot of time to car shop. I sent in for a few quotes over the web for a few dealerships, and Jim Martinez at Schaumburg Honda was the most attentive to meeting m to car shop. I sent in for a few quotes over the web for a few dealerships, and Jim Martinez at Schaumburg Honda was the most attentive to meeting my needs. He spent time on the phone listening to my needs and for what I was looking for in a car. He set up an appointment, and made sure that the car I was looking for would be waiting there for me to test drive. I did my homework before visiting the dealership, and I knew exactly what price I wanted to pay for my new CRV when I walked in. I was happy that there was no need to haggle over price since Jim made me a fair offer right off the bat. I left in only a few hours with the car I was hoping for. Thanks Jim! More
by bekebec
Employees Worked With
Jim Martinez, Jim Martinez
January 11, 2011
I purchased a 2011 Honda CR-V from Jim Martinez at Schaumburg Honda Autos on December 28, 2010. I had talked with him on the phone earlier regarding the exact vehicle I wanted and indicated that I wa Schaumburg Honda Autos on December 28, 2010. I had talked with him on the phone earlier regarding the exact vehicle I wanted and indicated that I wanted his best price. The price he quoted was the best of those I received, and, contrary to what my experiences have been with some other dealers, he deliverd exactly what he said he would do. He was exceptionally good in the way he took care of every detail of the transaction. This purchase from a dealership over 100 miles away made me feel just like I did when I used to be able to buy a car from a local dealer I knew personally and considered a friend. More
by wilcoxson
Employees Worked With
1, Jim Martinez
January 05, 2011
I began my car purchase effort by soliciting quotes via email. Mike responded quickly and with a personal phone call. He listened carefully to what I wanted and did not try to sell me something other than email. Mike responded quickly and with a personal phone call. He listened carefully to what I wanted and did not try to sell me something other than that. He spent time with us to ensure we understood the car's features. He was also sensitive to the fact that I was sad to trade-in my old car after 14 years. He even took a picture of it for me and electronically sent it to me. I feel he was fair on the price as well. Overall, I had a good experience and would recommend Mike. More
by corinnemmiller
Employees Worked With
Mike Gargano, Mike Gargano
January 01, 2011
Our new car shopping adventure at Schaumburg Honda was an absolutely "5 Star Experience". We never felt pressured by the knowledgeable sales staff. We made our initial stop at the Bob Rohman dealership, had absolutely "5 Star Experience". We never felt pressured by the knowledgeable sales staff. We made our initial stop at the Bob Rohman dealership, had ALL our questions expertly answered, and then visited two more local Honda Dealerships and also contacted two others online before returning to Schaumburg to make our purchase simply because we felt much more comfortable in their showroom with their salesmen! And, most importantly, Bob Rorhman beat the competitions prices without the standard haggling that is inherit at most dealers! We'd like to single out sales consultants, Jim Martinez, Michael Lis, and also Mr. Meier in the Finance Department for their knowledge and professionalism and their great attitudes! All three gentlemen appear to really enjoy their jobs and take pride in making their customers 100% confident with their purchase! Be sure to visit Bob Rohman if you are shopping for a Honda! I'm sure you won't be disappointed! Ed and Betty Williams P.S. We love our new Honda CRV too! More
by Ed Williams
Employees Worked With
Jim Martinez, Michael Lis, and Mr. Meier in the Finance Dept., Jim Martinez
December 02, 2010
Great experience. Ryan was very professional. He not only knows his product well but definitely worked to determine exactly what we needed. We looked at many different cars and were able to drive whatever we knows his product well but definitely worked to determine exactly what we needed. We looked at many different cars and were able to drive whatever we wanted. The team allowed us to take our time evaluating options and presented the facts well. High integrity dealership! More
by mt29028
Employees Worked With
Ryan Rohrman
December 01, 2010
I was looking for my first new car in over 14 years. I visited Schaumburg Honda and was first helped by Jack Gusciora. He was very pleasant and helpful. He knew a lot about the car I was interested in and visited Schaumburg Honda and was first helped by Jack Gusciora. He was very pleasant and helpful. He knew a lot about the car I was interested in and answered all my questions. He took me on a test drive in a CR-V and wasn't pushy at all. That was wonderful. I decided to think about it and left. He texted, emailed and called me to check up on my visit which I thought was a nice touch. I went to several other dealers (not Honda) over the next week just to compare vehicles. I came back to Honda and test drove the Odyssey and the Accord. This time Jack was busy so I was helped by Mike Lis. Mike is a sales veteran and it shows! He was very patient with me as well and even though he gave me agressive pricing on an Accord (helped by the wonderful Ryan Rohrman), I still wasn't ready to make a decision. Mike was very gracious and I left yet again. A few days later, I decided to look at yet another Honda, this time the Fit. I have a hard time making decisions and wasn't really sure what I wanted but Mike was again very patient and took me on a test drive. Jack and Ryan were also there and talked to me a lot about the vehicle. Everyone was very helpful and put up with all my indecisiveness. I left to think about it and said I would be back later in the day. When I returned I drove the Fit one more time and decided it was finally time to buy. Mike made the process as painless as possible and answered all my questions. Glenn in finance was also great and helpful. They had awesome dealer ratings from dealerrater.com so I felt secure that they would be great to deal with. Overall I had a pleasant experience. I would send anyone to Schaumburg Honda. They will treat you right and make sure you are happy with the right vehicle even if it takes many tries. Like Jack said to me, "Third time's the charm." Go see Mike Lis for a super duper sales veteran or Jack Gusciora, the new guy who is learning from the best. Either way, they will take great care of you! More
by FinallyFit
Employees Worked With
Mike Lis, Jack Gusciora, Ryan Rohrman
November 21, 2010
Jim Martinez at Shaumburg Honda is really good. Not your typical "car salesman". He doesn't insult your intelligence on car prices. He knows that everyone has access to Kelly Blue Book so he deals fairly typical "car salesman". He doesn't insult your intelligence on car prices. He knows that everyone has access to Kelly Blue Book so he deals fairly on prices. He gave a fair price on our trade in and discounted our new Odyssey. He also didn't play the 'break down the customer waiting game'. More
by stefciu
Employees Worked With
Jim Martinez
