Schaumburg Honda Automobiles | Page 282

I recently purchased a new car here at Schaumburg Honda. The salesman Michael Lis was very kind and even price matched my car. I would like to write my review on my experience in the finance department with The salesman Michael Lis was very kind and even price matched my car. I would like to write my review on my experience in the finance department with Jerry Oslance. I've read bad reviews and heard a lot of scams happen when you sign papers in the finance department. I came prepared with a lot of research and paperwork. At the end of the purchase when he was giving me all my receipts I noticed he slipped in "extended warranty" that would cost me an extra $1,675 into the purchase! I told him I wasn't interested and that I wanted to compare other extended warranties online first. I told him I would come back within a few days if I changed my mind. But then came the PUSH. (Commission maybe?) He kept me there for ANOTHER HOUR telling me this was the BEST coverage, that I would even get free oil changes, and that he would upgrade it to Honda Care a premium coverage. It was close to 11pm and I was getting frustrated. He then told me it was no risk, if I signed today he would give me 100% refund, no fees no complicated paperwork just call if I wanted to cancel. So I signed. BIG MISTAKE! I did my research and read the fine print. After finding another company that covered wear and tear (Honda Care ONLY covers mechanical breakdown) I called and told him I wanted to cancel. He was rude and kept me on the phone telling me I shouldn't cancel the warranty. I told him no. He then told me I would have to then GO to the dealership myself and sign the paper! I didn't want to see him at this point and asked him to mail it to me. It came in the mail stating I had to pay close to $200 to cancel the thing!! I went to see Jerry. He then told me calmly like he had forgotten our whole conversation that I would have to pay and it wasn't the dealerships responsibility. He THEN realized he had sent me the THE WRONG WARRANTY FORM and that I needed to sign a DIFFERENT one to cancel. (Which I hope was an honest mistake- and not a scam to keep my warranty running!) And just a note this form takes 4-6weeks to process (in which I have to STILL pay finance charges for and the same monthly balance) to cancel this thing! If you're purchasing a car just do plenty of research and make sure to read all the fine print on your receipts. I Googled car buying tips and came to some really helpful information. Honda's are good cars, and Michael Lis was nice. But I wish I had more good and honest service from Jerry Oslance. Because of his service this was a typical dealership experience. More

Jim was great in getting us the vehicle we wanted at a fair price. Was also very accomadating in working with our schedules to get the deal done. This was our third purchase with Schaumburg Honda and we fair price. Was also very accomadating in working with our schedules to get the deal done. This was our third purchase with Schaumburg Honda and we hope to continue this relationship in the future. More

Jim Martinez was straight with me from beginning to end. He gave me a price in writing and lived up to the price. When I told him I wasn't interested in any add-ons or extras, not only wasn't he pushy, he He gave me a price in writing and lived up to the price. When I told him I wasn't interested in any add-ons or extras, not only wasn't he pushy, he didn't even bring it up a second time. I went to a dealer with a better price first, and that dealer lied to me and wouldn't live up to what he had given me in writing. Jim's price was $100 more, but he agreed to match the price and we had our new car four hours later. More

While Schaumburg Honda is not near our home we chose to return to the dealership & salesman Jim Martinez because we had such a good experience in purchasing our Accord in 2009. He is a very knowledgeable return to the dealership & salesman Jim Martinez because we had such a good experience in purchasing our Accord in 2009. He is a very knowledgeable and no nonsense person who works to meets the needs and wants of his customers. He really made the purchase of both of our Hondas a smooth & simple process. More

I used the internet sales department and was contacted almost immediately by Jim Martinez. I had contacted a couple other dealerships, but we decided to go with Schaumburg Honda for convenience. Upon me almost immediately by Jim Martinez. I had contacted a couple other dealerships, but we decided to go with Schaumburg Honda for convenience. Upon meeting Jim, and explaining that we had extremely limited time - he quickly jumped into action. He acted like a "normal" salesperson - not pushy, not playing games, just spoke to us as people that wanted a car, and sought to help us. Which he did. He was knowledgeable and focused on getting us out of the dealership as quickly as possible. Further, the price he gave us was exactly how much the lowest quote we received was. Finally, his follow up has been superb. I dislike having to deal with salespeople, and I must admit, I walked in with a chip on my shoulder...waiting to be sold on extras, and to be "ripped off." Quickly, I realized Jim was just a good guy, trying to make a living - but not off of our backs. He was just trying to ensure that the dealership - and us- received a fair deal. I highly recommend Jim. He offered us an excellent deal and excellent service. More

I only have good things to say about Mike Lis and Schaumburg Honda. My famiy has purchased 3 cars from Schaumburg Honda, 2 from Mike Lis. Mike Lis is professional, knowledgeable, and polite. Our most Schaumburg Honda. My famiy has purchased 3 cars from Schaumburg Honda, 2 from Mike Lis. Mike Lis is professional, knowledgeable, and polite. Our most recent purchase was a 2011 Honda CRV for my mother. My mother required extra time and patience from Mike in order to feel comfortable with the transaction. She came to the dealership 2 times in 1 day for test drives and he was more then happy to see her! The day of the actual purchase went very smooth. Mike Lis made the tedious process of purchasing a vehicle enjoyable. My mother is very happy with her purchase and she felt great about her decision to purchase a Honda CRV from Mike Lis and Schaumburg Honda! If you are in the market for any type of Honda you can't go wrong with Mike Lis and Schaumburg Honda. Thanks again Mike! More

Purchasing our vehicle was a very pleasant experience. We will definitely recommend this dealership to our family and friends. The customer service was exceptional and our salesman, Jim Martinez, was won We will definitely recommend this dealership to our family and friends. The customer service was exceptional and our salesman, Jim Martinez, was wonderful!!!! More

I was way under miles on my 2010 Accord lease & saw some Honda incentives on a 2011 so I decided to look into trading & leasing a new (better) Accord. Not many Honda dealers had Accord Coupes & eve some Honda incentives on a 2011 so I decided to look into trading & leasing a new (better) Accord. Not many Honda dealers had Accord Coupes & even fewer had the V6 option I wanted so I started working with the dealers I had heard of - McGrath (who'd I'd purchased *2* cars from in the last *15 months*) & Schaumburg (who I'd heard of but never dealt with). The negotiation process was pleasant enough with both - Schaumburg taking the edge because of their new online negotiation tool/process (as opposed to McGraths reluctance to leave the old style 'force em to come in & beat em up' method) but the biggest difference was price/trust. Schaumburg had a better deal and was willing to agree to the deal before I came in (it was a bit of a drive). So they got my business this time, and most assuredly will the next times as well. I cannot for the life of me understand why McGrath would let a repeat customer leave their franchise and go to another because of their unwillingness to get closer to invoice & make a few bucks less... Oh well. I pickup the car tonight & will update this review if anything strange happens - but based on Mike & Jim's great service so far, I highly doubt it. Schaumburg Honda is the new place I'll send anyone who asks! More

I've always liked this dealership. Their service department is the best you'll find anywhere, but I've never bought a car there until now. While I don't have the same level of trust with the new ca department is the best you'll find anywhere, but I've never bought a car there until now. While I don't have the same level of trust with the new car department as the service department, overall this was a good buying experience. I purchased a Civic hybrid and I had to pay sticker price. When they tell you there are very few cars available (especially hybrids, which come from Japan), they're not lying. So as consumers, right now, we have absolutely no leverage. However, there were some really nice things about the buying experience. They clearly itemized everything I would be charged for at the beginning and we both signed onto it. There were no confusing scrawls on a piece of paper and surprises later. All of the additional charges that came (such as the document fees), I had been made aware of. They did add mud guards to my car, but when they saw that I had not asked for these, they gave them to me free. I'm not sure if other dealerships do this, but the car also came with a full tank of gas, a nice little extra that I didn't expect. They also worked it out to get me the car when it came in, even though my main salesman had the day off. They are indeed aggressive in selling the extended warranty--obviously there must be a huge profit margin involved. I confess that I did buy it after they reduced the price a bit. I'm not sure if I did the right thing or not. If I get hassled about canceling my warranty if I don't get work done (Another reviewer complained of this.), I will be very irritated. This was my fifth Honda and the buying experience overall ranks as one of the two best. More