Schaumburg Honda Automobiles

Honda forces owners to go to use dealership service for repairs when certain codes are present. And then has the audacity to charge an additional 3% to use a credit card. I can understand small businesses repairs when certain codes are present. And then has the audacity to charge an additional 3% to use a credit card. I can understand small businesses trying to cover those business costs - but the largest Honda dealership is just fleecing customers and padding their pockets. Shame!! More

Shady business practices and an absolutely terrible experience. I would strongly recommend staying away from Rohrman Honda. We went to Rohrman Honda, test-drove a Certified Pre-Owned Honda HR-V, neg experience. I would strongly recommend staying away from Rohrman Honda. We went to Rohrman Honda, test-drove a Certified Pre-Owned Honda HR-V, negotiated with their salesperson, and agreed on a price Friday evening. We left believing we had a deal. Because we live an hour away and were returning during a holiday weekend, we were extremely careful before making another two-hour round trip. We called the dealership twice before leaving specifically to confirm that the agreed-upon price was still being honored and that everything was set. We were assured that it was. We drove an hour back prepared to purchase the car. Once we arrived, however, they put a price sheet in front of us to sign with a different, higher price than the one we had agreed upon. When we objected, the sales manager refused to honor the original price. Even more unbelievable, in front of the salesperson who had negotiated the deal with us, the manager said that the salesperson should not have agreed to that price. So there was no misunderstanding about whether the price had been agreed upon. The manager acknowledged that his own salesperson had agreed to it — he simply refused to honor it. That is completely unacceptable and, in my opinion, a shady business practice. Whatever disagreement exists between a sales manager and salesperson is not the customer’s problem. If management wasn’t going to honor the price, they had two opportunities to tell us that before we drove an hour back to the dealership. Instead, we were assured everything was set, allowed to make the trip, and then presented with different terms once we were physically inside the dealership. The entire experience felt like a bait-and-switch. We had specifically limited our search to Honda Certified Pre-Owned HR-Vs because we wanted the additional confidence of purchasing a Honda-backed certified vehicle from an authorized Honda dealership. This experience did exactly the opposite. We negotiated in good faith. Rohrman Honda did not stand behind the agreement made by its own salesperson. We walked away. I would never purchase a vehicle from this dealership and would strongly caution anyone considering doing business here. More

Not friendly at all very rude. Cares nothing about customer service. This Location doesn't seem eager to make a sale or help potential customers. The service staff seemed more att Cares nothing about customer service. This Location doesn't seem eager to make a sale or help potential customers. The service staff seemed more attentive then sales staff. More

Fake and half assed type of guy, no respect or ownership of being in the wrong. dealership is shady of being in the wrong. dealership is shady More

I had a great experience purchasing my car! Travell G. was incredibly personable, friendly, and professional throughout the entire process. He made me feel comfortable and I appreciate how he c Travell G. was incredibly personable, friendly, and professional throughout the entire process. He made me feel comfortable and I appreciate how he created a video showing me exactly what I was looking for. His positive attitude and genuine care made buying a car an enjoyable experience. And even though I traveled from the city (Chicago) to Schamburg to make this purchase I'd do it again and recommend anyone interested in purchasing a car to do so too. I also worked with Mario in finance. I appreciate his professionalism, patience and input in helping me. He took the time to explain everything clearly, answer my questions, and made sure I felt comfortable with my financing options. Thank you to both for making what can sometimes be a stressful process feel easy and smooth. More

Went in ready to buy an Accord, already knew what we wanted. Adrian Garay barely listened, kept pushing high mileage cars, then made a racist comment when I point that milege is too much basically he sa wanted. Adrian Garay barely listened, kept pushing high mileage cars, then made a racist comment when I point that milege is too much basically he said I couldn’t afford better based on how I look, not anything I said. Disgusting. Honda’s cars sell themselves,but that does not mean you hire racist moron as sales person. Do your self favor and cleanse your place from this kind of people. Avoid Adrian Garay at all cost if you are going here. And make sure you are dress like millionaire if you want to treat like a customer here. More

I purchased a 2026 Honda CR-V Hybrid Touring AWD from this dealership on June 1, 2026. The vehicle itself is excellent, and I am very happy with the car. Unfortunately, my experience with the sales proce this dealership on June 1, 2026. The vehicle itself is excellent, and I am very happy with the car. Unfortunately, my experience with the sales process was extremely disappointing. The dealership created a sense of urgency by repeatedly suggesting that the deal, discounts, and pricing were available only for a limited time and that I needed to make a decision quickly. After completing the purchase, I discovered that the same discounts and offers were still available, making the pressure tactics feel misleading and unnecessary. What concerns me even more is that important financing details were not properly explained. At no point was there a clear discussion about the different interest rates and financing costs associated with 48-month, 60-month, and 72-month loan terms. This is critical information that every customer deserves to understand before signing paperwork. The focus seemed to be on closing the sale as quickly as possible rather than ensuring the customer was fully informed. There was very little effort to educate me on my financing options, and the overall experience felt transactional rather than customer-focused. I am not writing this review because of the vehicle—I genuinely like my Honda CR-V. I am writing it because future buyers should be aware of the sales practices and should take the time to independently verify all pricing, discounts, financing terms, and deadlines rather than relying solely on what they are told during the sales process. I expected transparency, honesty, and a customer-first approach. Unfortunately, that was not my experience. The dealership earned a sale, but it lost a customer. I would not recommend this dealership to friends or family based on my experience. More

I do not like buying cars, but my old car was giving me so much trouble, I had to bite the bullet. The folks at Schaumburg Honda went above and beyond to help me get into the car that I wanted. Our sales p so much trouble, I had to bite the bullet. The folks at Schaumburg Honda went above and beyond to help me get into the car that I wanted. Our sales person, Tyler, was very helpful and I will return to Schaumburg Honda next time I need a vehicle. Great experience!! More