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Schaumburg Ford

Schaumburg, IL

4.0
1,647 Reviews
Call Dealership (224) 637-1511

815 East Golf Road

Schaumburg, IL

60173

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1,647 Reviews of Schaumburg Ford

December 27, 2021

Very friendly and efficient. Did my recall work and an oil change within an hour. More

by lkelm07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Bucaro, Levent Oner
Report | Print
Dec 28, 2021 -

Schaumburg Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Bob Rohrman Schaumburg Ford.

December 25, 2021

Had an exhaust propblem and the Ford team came through and took care of the problem with everything taken care of!! Thank you Woodfield Ford!!!! More

by eraha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Edwards, Sam Shalabi, Evans Marinakis, Ricardo Sanchez, Joe Moreau
Report | Print
Dec 26, 2021 -

Schaumburg Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Bob Rohrman Schaumburg Ford, we look forward to having you as one of our valued customers for many more years to come!

December 24, 2021

Went in for oil change/the works, but they did not fill my tires even though they are suppose to check them. More

by Agolden
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jessica Bucaro
Report | Print
Jan 10, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out.

December 23, 2021

fixed all requested. Thanks for the car wash too.. do you have a referral for a body shop? More

by JEARLEY0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, Jessica Bucaro, Levent Oner
Report | Print
Dec 23, 2021 -

Schaumburg Ford responded

We are very happy to hear Jessica, Evans and Levent provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 20, 2021

Very personable experience. Would recommend this dealership to anyone! Thank you to everyone that helped! More

by Brentmley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis, John Gorzelnik
Report | Print
Dec 20, 2021 -

Schaumburg Ford responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We thank you for choosing Bob Rohrman Schaumburg Ford and for helping to spread the word about us.

December 15, 2021

Definitively for the most it is a great experience when I take my van for service. The end service result is superb, hopefully we continuo with the relationship for many years to come. Thank you. More

by GUS.ESQUIVEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Bucaro, Levent Oner
Report | Print
Dec 16, 2021 -

Schaumburg Ford responded

It's great to hear that we are always able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks, Gus, for choosing Bob Rohrman Schaumburg Ford!

December 15, 2021

Sevice consultant lied and tried to over charge me. And he made an appointment he told me that cannot repair my problems. Even not one star is not enough. More

by Wook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Oscar Ramirez
Report | Print
Jan 01, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

December 14, 2021

Service writer Levent and mechanic Mark Chaney provided courteous and professional service. Plus, all employees with whom I interacted were most gracious. Lounge areas and showroom clean and comfortable. More

by CHARLIEDEVEAUX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Chaney, Michelle, Kristina, Bob (mechanic), Levent Oner
Report | Print
Dec 14, 2021 -

Schaumburg Ford responded

Charlie, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

December 14, 2021

I ask to check my Engine tire pressure light on my dashboard and they didn’t do anything my light is still on please tell the person who is filling up my information to pay a little bit more attention More

by MANFQUINT.66
Recommend Dealer
No
Employees Worked With
Levent Oner
Report | Print
Dec 31, 2021 -

Schaumburg Ford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

December 13, 2021

Kind, friendly, great customer service! Clean and nice waiting area and restrooms. Free coffee! Provides u transportation if needed. Pleasant experience! More

by CINDYSUEGONZALEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The ARMY Guy I forgot his name!!, Victor Aguilar, Jordan Almadadheh
Report | Print
Dec 13, 2021 -

Schaumburg Ford responded

We appreciate your business and our team looks forward to serving you again soon!

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