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Schaumburg Ford

Schaumburg, IL

4.0
1,647 Reviews

815 East Golf Road

Schaumburg, IL

60173

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1,647 Reviews of Schaumburg Ford

June 02, 2022

Both Ameer and Ryan were very helpful. The dealership quickly returned my calls and was very communicative. Very happy with my experience. More

by carolynm312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ameer and Ryan (in Finance)
Jun 02, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Ameer and Ryan here at Bob Rohrman Schaumburg Ford.

June 01, 2022

Service was much improved on my second visit to dealership. Much better communication as I waited for service. More

by SERRHENRY1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana
Jun 02, 2022 -

Schaumburg Ford responded

Thank you for choosing Bob Rohrman Schaumburg Ford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 01, 2022

They are really great staff and friendly and good mechanics and they talk to you everything for you car More

by aleksander_trebicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie Klett , Jessica Bucaro
Jun 02, 2022 -

Schaumburg Ford responded

We appreciate your business and our team looks forward to serving you again soon!

May 28, 2022

Always well-run, very professional are the personnel in the service department and courteous and respectful to the clients. More

by chrishacias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
dana dingman
May 31, 2022 -

Schaumburg Ford responded

Chris, thank you for sharing your thoughts about your experience with Bob Rohrman Schaumburg Ford. We appreciate your business and hope to see you again soon!

May 26, 2022

I took my 2022 Ford Bronco which I purchased at this dealership for service and wow did they F*** everything up. A simple tire rotation was not done correctly. I purchase an exhaust through Ford perform More

by A. ESHOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service advisor did not do the install.
Jun 03, 2022 -

Schaumburg Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 26, 2022

They have the best price on there cars they help u quick no waiting and have the besr customer service More

by Roberto carrera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricardo Sanchez
May 26, 2022 -

Schaumburg Ford responded

Thank you for your business and this review, Roberto. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 26, 2022

Very Satisfied with the service that I received today. I will definitely come back here More

by Guven Mertese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
na
May 26, 2022 -

Schaumburg Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Bob Rohrman Schaumburg Ford.

May 25, 2022

They were accurate and provided good information called me to keep me updated on my truck More

by KJBIALCZAK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evans Marinakis
May 26, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Bob Rohrman Schaumburg Ford. Please don't hesitate to reach out if you need anything else.

May 25, 2022

Had a great experience buying from Bob Rohrman Ford. I will definitely be back in the future. They have a good team with great communication. More

by DHUCKVALEBUS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connie in service is awesome!, Philip Asiedu, Patrick O'Donnell, Lou Floros
May 26, 2022 -

Schaumburg Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else.

May 25, 2022

Just to be clear Dana Dingman is not the complaint but the person who scheduled my appointment. When Scheduling the appointment I requested a time but when I showed up I found out that it was scheduled More

by rb.williams89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dana Dingman
May 29, 2022 -

Schaumburg Ford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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