Schaumburg Ford

I came to this ford store because me and my wife had seen a SUV that they had for sale and for a price that seemed more reasonable than others, scheduled an appointment easily and met with Zach to look at an a SUV that they had for sale and for a price that seemed more reasonable than others, scheduled an appointment easily and met with Zach to look at and drive what is now my new ford edge. When we arrived we were ofcourse promptly greated by salesmen at the door. I told them about the appointment and one of them was kind enough to show us to where Zach worked in the internet department and introduced us. We actually ended up test driving 3 cars but settled on the perfect one, my wife loves it! The entire process was suprisingly painless! Zach was very professional and curtious as was the manager Mark and other sales staff. He was very attentive and flexible. This will not be the last car I purchase from Zach and I will definitly reccommend him to my friends and family. More

Went to Bob Rohrman Schaumburg Ford to purchase a used truck. The salesman was a bit pushy and not so interested in our purchase as he helped other customers during our purchase. After about an hour wait truck. The salesman was a bit pushy and not so interested in our purchase as he helped other customers during our purchase. After about an hour wait we finally were able to sit with the financing deparment. We were charged $299 for a product that was never included on the truck. Still have yet to receive the $299 back! Bought the truck as is, but the dealership was to pay for an air bag light that was on. After having the truck for 5 days the check engine light came on. We dropped the car off for them to service the air bag light and requested that the check engine light be taken care of. After the dealer had the truck for 5 days we were told that everything has been taken care of. Well, not so much as that was a lie. The lights came back on within 3 weeks. Called the salesman and sales manager, they are not willing to fix the situation. I would NOT recommend ANY one ever purhcase as car from this dealership - they WILL rip you off. More

The service department was very prompt and friendly. They had car ready when I came to pick it up, freshly washed, and like - new clean. My sales person was very knowledgeable about all the cars on the lot a had car ready when I came to pick it up, freshly washed, and like - new clean. My sales person was very knowledgeable about all the cars on the lot and took the time to introduce me to the service department. Our interaction was pressure free, unlike the other dealerships I visited. I can't speak highly enough about the way I was treated, and my overall buying experience at Bob Rohrman Ford, perphaps the best way to convey this is to say that I've already sent my niece, who is looking to buy her first car, and close childhood friend looking for a safe family car to see the team at Schaumburg Ford, because I was so confident theyc'd be taken care of. More

Bob's manner and decorum in working with my mother (79) was absolutely wonderful. His focus was on her and her needs. He kept things light and let us lead the experience in accord with our stated needs and was absolutely wonderful. His focus was on her and her needs. He kept things light and let us lead the experience in accord with our stated needs and wishes. We came in looking for two used Ford Escapes from internet research, but one had been sold. He was able to get my mother to drive the vehicle although she was still nervous from her recent accident which had "totalled" her own car (not her fault). After we were done and had returned to his desk, he asked what we wanted next. We also had two Ford Fusions we wanted to look at from our internet research. No problem. My mother ended up buying a Ford Fusion. The entire experience at Bob Rohrman Schaumburg Ford was comfortably and professionally handled all the way through the finance manager's office including helping us work with our insurance company pay out. I could not have had a better car buying experience at a time of great stress. More

Schaumburg Ford has great customer service and is not pushy in any way, as I've experienced at other dealerships. They are very friendly and I wouldn't have asked for a better experience! pushy in any way, as I've experienced at other dealerships. They are very friendly and I wouldn't have asked for a better experience! More

Great experience! Everyone was VERY helpful and nice! Good selection of cars to choose from! I would go back again and recommend this dealer to a friend or family member. Thanks again!! Good selection of cars to choose from! I would go back again and recommend this dealer to a friend or family member. Thanks again!! More

Nick, Mike, and Mark were all extremely kind, courteous and professional. My wife and I never felt pressured to purchase. They were able to give us the best price and finance rate after shopping nearly eve and professional. My wife and I never felt pressured to purchase. They were able to give us the best price and finance rate after shopping nearly every Ford dealer in the Chicagoland area. Also, my kids were able to stay entertained by the toys in the kid room. Overall, we had a wonderful experience and I would strongly recommend this dealership. They represent what the car buying process should be like. More

My experience at Schaumburg Ford was suprisingly pleasant and easy. Being a single female walking into a dealership can be a little daunting, but the salesmen here made me feel very comfortable and at ease. and easy. Being a single female walking into a dealership can be a little daunting, but the salesmen here made me feel very comfortable and at ease. My salesman Bob Pietrini answered all of my questions and was more than accomodating to my wants and needs. When it was time to purchase the finance manager Ideen Ghaddari was very courteous and a pleasure to sit with. Not once did I feel pressured or intimidated and I would recommend sending anyone i know here after they took such good care of me! More

We have had the good fortune of buying a new car and selling a used car at Bob Rohrman Schaumburg Ford. With both transactions, we were treated with the utmost respect and hospitality and left the deal selling a used car at Bob Rohrman Schaumburg Ford. With both transactions, we were treated with the utmost respect and hospitality and left the dealership completely satisfied and anxious to recommend Bob Rohrman Ford to our friends. We were particularly impressed by Internet Sales Manager Gunita Quinn. She was knowledgeable, professional, honest, and made us feel comfortable from the first moment she extended her hand to us and said, "Welcome to Bob Rohrman Ford, how can I help you?" She went above and beyond to ensure that we completely understood what we were buying/selling and assuring us that we were receiving a fair and good deal. She regarded us as individuals and as if we were the most important people in the dealership. In the more than 20 years I have been buying and selling cars I have never been treated as professionally and respectfully as I was when working with Gunita on our purchase and sale of our car. We will be strongly recommending Bob Rohrman Ford and Gunita Quinn to our friends when they are cosndiering buying or selling a car. More

I shopped around and did a lot of research before deciding on my new ford fusion. The people at the dealership- every person I encountered did everything they could to help me in every way. Great pla deciding on my new ford fusion. The people at the dealership- every person I encountered did everything they could to help me in every way. Great place to deal with so far! More