Schaumburg Ford

This dealership is one of the most dishonest places I have ever visited. I am a young mom with 2 small children and came in to look into trading in my large SUV for a smaller one. I was interested in a have ever visited. I am a young mom with 2 small children and came in to look into trading in my large SUV for a smaller one. I was interested in a Land Rover. I asked my salesman many questions about general maintenance. Mark told me that he owned a Land Rover and they are cheap to fix and are known for having long engine lives. I drove the vehicle and became interested so we discussed a deal. There were a few things that needed to be fixed like the back hatch handle and the visor. I was told that everything that was broken would be fixed. I took the car home with me that evening. 2 days after purchasing the vehicle I had a puddle of liquid all over my driveway. I called the dealership and they had me bring it in. They said they would fix everything including the visor and handle. They had my vehicle for a week. I came to pick it up and all they did was rescrew the visor in and oil the BROKEN and rusted back door hatch! I was also told that the power steering pump was broken and all was replaced. The service manager said to me that whoever certified this vehicle to be put on the lot and sold should get talked to. He also assured me that the service tech did a 100+ point inspection and said I would have no more problems. I get home and the next day the windshield wipers didn't work. AND 6 weeks after I purchased the car the A/C blew out and engine started making noises. We called the dealership and was told by Chase Rohrman to come in and we would figure something out. While driving to the dealership, smoke started coming out of the vents, the temperature gage blew and while pulling in the parking spot at the dealership there was a HUGE boom and the car died and smoke was pouring out of the hood. Needless to say that car was totalled! I paid $7500 for a car 6 weeks previously and now was told they would only give me $4000 for it! This dealership is disgusting! Dishonest THIEVES!!! Stay away!!! More

Ron was helpful with helping me find a vehical. The staff was friendly and professional. I would recommend this dealer to someone else. I am happy with the results and I don't find that to often was friendly and professional. I would recommend this dealer to someone else. I am happy with the results and I don't find that to often More

They never called me when they say they would or to tell me what was going on with my car. They call to tell me I can pick up my car and when I get there my car ends up not being done (this happened 3 times me what was going on with my car. They call to tell me I can pick up my car and when I get there my car ends up not being done (this happened 3 times). They broke a piece under my hood and fixed it with electrical tape. And this time no one would return my phone calls not even Bob Rohrman. I also feel that they don't really completed the multi point inspection as my tire treads were documented to all read the same tread when 2 tires are 5 months old and the others about 2 years. I would not recommend this dealer to anyone. More

This Dealership has done an excellent job and provided the service I expected. It was difficult to locate the car I wanted because the Focus Hybrid is in such demand right now. the service I expected. It was difficult to locate the car I wanted because the Focus Hybrid is in such demand right now. More

Brian and the dealership was a perfect experience. The same can not be said for this survey. 25 words is too much, and why does it have to make me type in everything twice. My advice ? Get some web develo same can not be said for this survey. 25 words is too much, and why does it have to make me type in everything twice. My advice ? Get some web developers to fix this. I will write to Ford to tell them of the frustration with your survey. Yuck !! More

Our overall experience at Ford with Brian was a very pleasing and satisfying one. We were able to express our wants and were completely satisfied. We ended up leaving the dealership with exactly what pleasing and satisfying one. We were able to express our wants and were completely satisfied. We ended up leaving the dealership with exactly what we wanted. More

My experience at this dealership was excellent. Paul was very helpful in insuring I received all necessary information I was looking for in great detail. If he was not sure about something, he always made very helpful in insuring I received all necessary information I was looking for in great detail. If he was not sure about something, he always made sure to double check with the correct department to provide me an accurate answer. Not only was Paul an excellent sales man, he was extremely hospitable and made me feel very welcomed. I will absolutely be coming back to Bob Rohrman's dealership to work with Paul again. More

WE DID NOT INTEND TO GET A CAR WE WERE JUST LOOKING, PAUL WAS GREAT HE DID NOT PRESSURE. WE ENDED UP LEASING A NEW CAR. THE LEASE DEAL WAS WHAT WE WERE LOOKING FOR. WAS GREAT HE DID NOT PRESSURE. WE ENDED UP LEASING A NEW CAR. THE LEASE DEAL WAS WHAT WE WERE LOOKING FOR. More

The sales process was friendly and efficient. I was very comfortable with the process. My salesman, Brian Delaney, was very knowledgeable and communicated effectively. I will recommend the dealership to f comfortable with the process. My salesman, Brian Delaney, was very knowledgeable and communicated effectively. I will recommend the dealership to friends and family. More

My visits to Bob Rohrman Ford to view some used and new Ford Edges was one of the most excellant times I have encountered during my 40 some years of buying autos. During my first visit to this dealer I met Ford Edges was one of the most excellant times I have encountered during my 40 some years of buying autos. During my first visit to this dealer I met Mr. Ron Keller, sales assosicate, and right from the start I felt that we had established a friendship. He was very knowledgeable about their stock of cars and very helpful in answering any questions I asked. After several visits I purchased a Ford Edge and was introduced to Mr. Chase Rohrman, manager, who made it a point to see that all of my needs had been satisfied during my purchase. I will highly recommend this dealer and all the staff to my family and friends. More