Schaumburg Ford

Great Dealership! Mort was super helpful and knowledgeable on all vehicles! It was a great buying experience! They valued you my time and did not keep me waiting. I w Mort was super helpful and knowledgeable on all vehicles! It was a great buying experience! They valued you my time and did not keep me waiting. I would recommend buying a vehicle from this dealership! More

MORE THAN THE RED CARPET SERVICE!! I WAS TURNING IN A LEASE TO JEEP/NAPELTONS AND MARK SKUMMER HAD CALLED ME ON THAT SAME DAY 2/19/15 TO FOLLOW UP ON SERVICE OF A 2014 BLACK ESCAPE I HA I WAS TURNING IN A LEASE TO JEEP/NAPELTONS AND MARK SKUMMER HAD CALLED ME ON THAT SAME DAY 2/19/15 TO FOLLOW UP ON SERVICE OF A 2014 BLACK ESCAPE I HAD GOTTEN FOR MY HUSBAND STEVEN. I TOLD MARK I WAS DOING PRICING WITH JEEP AND HE ASKED THAT I GIVE FORD A CHANCE BEFORE I MADE A DECISION. AFTER 3 HOURS AT NAPELTONS I LEFT AND DROVE WITH STEVEN TO FORD. MARK ROLLED OUT MORE THAN THE RED CARPET SERVICE. HE WAS PROFESSIONAL AND PERSONALBLE AND LISTENED TO MY NEEDS. HE HAS THE HUMAN TOUCH, CONNECTS WITH PEOPLE, AND OFFER ONE STOP SHOPPING. I DEAL WITH WEALTH MGMT CLIENTS AND MARK SKUMMER WAS EXCEPTIONAL. I GRADE HIM ALL 10'S. FORD MET OUR PRICING AND THE EXPERIENCE WAS EVEN BETTER THAT LAST JANUARY 2014 WHEN I GOT STEVEN'S ESCAPE. THE SERVICE AND THE MANAGEMENT TEAM HAS TAKEN A BETTER APPROACH TO SERVING CLIENTS AND MEETING OUR NEEDS. NICK MAGDALIN ASSISTED US LAST YEAR WITH STEVEN'S ESCAPE. HAPPY TO SEE HIM AGAIN THANK YOU MARK SKUMMER, NICK M., AND RONNY -GENERAL MANAGER. BECAUSE OF THIS TEAM AND EXPERIENCE I DROVE OUT 2015 WHITE FORD ESCAPE AT 10PM CT OFF FORD'S LOT. More

Everyone was very helpful! Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. W Nick took time with me to build the car and then test drive a similar car on the lot. He then worked with me to answer all my financing questions. We then drove "my new car" prior to my buying it (as it was in the show room). He then spent time to show me the nuances of the technology for the car and kept it to a minimum so I could retain it. Nick stated otherwise it would be too overwhelming and he will go over more with me after driving it for a week. He was right! It was very overwhelming after I left. More

Run to a different Ford dealer!! We gave them the $500 deposit. They could not find the car we wanted but they cashed the deposit anyway. They made it xxxx to get our deposit back!!!! We gave them the $500 deposit. They could not find the car we wanted but they cashed the deposit anyway. They made it xxxx to get our deposit back!!!! The people at this dealership fulfill the stereotype of "car salesmen". When we talked to the manager, Paul, he was so condescending and offensive, making sure that WE felt like the idiots. These people will tell you whatever you want to hear to seal the deal and then later on tell you that what was said was either wrong or that you're making it up. Just find another Ford dealership and do your business there. ANY Ford dealership has to be better than this one. More

The best customer service in the business! I have now been a part of three vehicle purchases from this dealership in the past 6 months. This however is the first car I purchased ( the previous I have now been a part of three vehicle purchases from this dealership in the past 6 months. This however is the first car I purchased ( the previous two were for my brother and my girlfriend ) from them. Everyone at the dealership offers exceptional customer service but on this occasion I dealt directly with Nick and Ideen and both of them went above and beyond to make my experience as pleasurable as possible. No one enjoys car shopping but dealing with these guys is 100% painless. Anyone looking to purchase a car should give these guys the opportunity to earn your business. I'm in the home improvement industry and deal with customer service and I can assure that these guys are second to none! More

Terrible follow-up on extended warranty reimbursement I purchased an Explorer from this dealership in 2011. I sold that vehicle in December 2013. I soon after went into the showroom and filled out the p I purchased an Explorer from this dealership in 2011. I sold that vehicle in December 2013. I soon after went into the showroom and filled out the proper paper work in order to cancel my extended warranty and receive a reimbursement of the unused portion. I checked back about 6 months later and found out the paperwork never made it to the warranty company. So at the salesperson's request I faxed in another copy of my odometer reading in order to resubmit the request. I have never heard back and called today only to find out the person I was calling is no longer employed at the dealership. Now I have to restart with a completely new person. Apparently, after you buy a car, they can care less about supplying any level of customer service. More

outstanding! I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was profession I have never had a good experience buying a car until working with this dealerships Internet Sales department! Everyone we worked with was professional, straight forward, and just pleasant to work with. More

Deceptive Internet Practice Went in last night after talking with an internet rep for the past week or so. They had all my trade info, they already pulled a credit report, and kn Went in last night after talking with an internet rep for the past week or so. They had all my trade info, they already pulled a credit report, and knew exactly what car I wanted. I was told about five times via email it was very possible to get me near the payment and term I told them I needed. Upon arriving to the dealership, they came back with numbers that were absolutely asinine, telling me I needed to put down several thousand dollars more than I wanted to and saying my car payment would have to be almost $100 more per month. Long story short, after them completely low balling me on my trade (offering $16k on a car they could easily sell for over $20k), I got them to come up quite a bit, but we couldn't make it happen. At no point in time were they anywhere near what they told me was "possible," depending on my trade. My trade only has 9,600 miles on it and literally is in perfect shape. Perhaps their email meant to say it was IMpossible and I just misread it (sarcasm). Then the finance manager became defensive and started telling me "I don't think you really even want this car" and making remarks about how I wasn't willing to budge. Why should I be willing to budge when I was flat out lied to? Oh, best part about it? I could hear them talking about me at the front desk. Maybe they didn't realize I was still in the dealership and waiting to get my keys back. The night ended with me walking away from the dealership and neither the finance manager or the sales rep bothering to at least shake my hand and say "sorry we couldn't make a deal." They basically just turned around and walked away. Although I would agree the terms they were presenting me at the end were reasonable, the point is they told me my original request was possible, and they knew very well that there was no way to get to that point. I would have paid what they ended up presenting me had they been honest from the start. I actually considered going back today and purchasing it, then I realized it would be stupid to give them even a dollar after the way they handled this. I'll go somewhere else and pay the same price, maybe even a little more, to an honest dealership. More