Schaumburg Ford

Customer Satisfaction Notification Very helpful and nice. Great customer service. The gentleman that helped me was very nice. I would come back again since I had a good experience. Very helpful and nice. Great customer service. The gentleman that helped me was very nice. I would come back again since I had a good experience. More

Too easy This has been the easiest car buying experience I've had in 20 years. Stand up people to do business with. They honestly made me feel like they wanted This has been the easiest car buying experience I've had in 20 years. Stand up people to do business with. They honestly made me feel like they wanted to make me a loyal customer for years. More

quick and easy Made appointment. Joe greeted me as soon as I pulled up as though he expected me. Friendly, good work in a timely manner. Left smiling Made appointment. Joe greeted me as soon as I pulled up as though he expected me. Friendly, good work in a timely manner. Left smiling More

Dishonest Lied about my car getting a second key and lied about canceling my extended warranty. This dealership needs to be gutted and shut down WOW Lied about my car getting a second key and lied about canceling my extended warranty. This dealership needs to be gutted and shut down WOW More

It was a good experience. It's a very nice dealership and it's very clean. The showroom gives you a nice impression right from the get go. Also the staff is very helpful. It's a very nice dealership and it's very clean. The showroom gives you a nice impression right from the get go. Also the staff is very helpful. More

New Car experience! Ismael and the entire staff I worked with were friendly and seemed interested in finding the car that best fit my needs for a good price. Ismael and the entire staff I worked with were friendly and seemed interested in finding the car that best fit my needs for a good price. More

Great service I went into look at a car and right away friendly car salesman met my family at the door Paul I was going into see a sales manager that I have worked I went into look at a car and right away friendly car salesman met my family at the door Paul I was going into see a sales manager that I have worked with before and Paul went and got him.Jeff ask Paul to help me pick out a truck so he could run the numbers and he picked my family up in a beautiful seven seater explorer and I asked him to let me drive it and he did so after which I went into Jeff and he ran the numbers and a deal was struck. Over all my experiences with car sales people have bad but this was excellent thank Jeff and Paul at Schaumburg ford for the easy job of getting something done ? More

Friendly, Fair, but Very Slow We live in Oklahoma and traveled through 2 states to buy a truck from them. Worked out the price over the phone before we headed that way. Better deal We live in Oklahoma and traveled through 2 states to buy a truck from them. Worked out the price over the phone before we headed that way. Better deal than we could find locally. However, plan on spending the day with them. Even though they knew we were coming it took them an hour to bring it from their other lot. Another 2 hours to get the first paper with the offer price correctly printed for us to sign so they could write up the contract. Another 45 minute wait for the contracts. But we weren't done yet. We waited an additional 30 minutes for them to finish detailing a new truck and filling up the tank. All told, 4.5 hours to see the truck and sign papers. Make sure you have the owners manual before you leave. We neglected to check and are in the process of trying to get one sent to us. More

Customer Focused Sam and his team are fantastic. They make the buying process enjoyable. Nick M in particular is great to work with. He works tirelessly and with pa Sam and his team are fantastic. They make the buying process enjoyable. Nick M in particular is great to work with. He works tirelessly and with passion to ensure a positive experience for the customer. More

Great First-time Buying Experience All of the staff were very friendly and helpful, which made my 'first time buy' simpler than I anticipated. Test driving was quick and informative. Th All of the staff were very friendly and helpful, which made my 'first time buy' simpler than I anticipated. Test driving was quick and informative. The team was awesome because they truly cared and worked to get me the car I desired. My salesman, Ismael, was experienced and knowledgeable. He helped a great amount when it came to bringing the financial, insurance, and dealer aspect together. Additionally, he was easy to reach and very responsive. Best part of the experience was how I was able to take my time. The staff acknowledged the time I required to contact other parties before making a deal. Overall, the team did a great job making me feel comfortable. More