Schaumburg Ford

Friendly Service, some things questionable This is my second time here for warranty work. My service advisor was good and down to earth, kept me up to speed both times while I was in there. My This is my second time here for warranty work. My service advisor was good and down to earth, kept me up to speed both times while I was in there. My concerns are more with the porters which, upon driving into the service bay did the usual alignment and battery checks, they left my battery cover clips broken or missing, not sure how that reflects on the rest of the treatment towards my car in their hands. I found this out at home when I opened my hood to check what they did. The tech that looked at my car, stated he couldn’t replicate my concern so I took him for a drive myself, and the issue was apparent as soon as we rolled out of the service drive, literally before we even made it to a road to really drive the car. My issue with the car is very specific, so I’m willing to give benefit of the doubt here, but it kind of raised question as to how he tested the car. He agreed with me ultimately, and will be ordering parts for a fix. My review is mostly based on my first experience with this dealer which a was quick and easy warranty concern and and I was happy that it was fixed. This second time though has me a little concerned with the porters which didn’t even own up to breaking and losing something simple like a battery cover clip, it’s not a big deal but little things lead to bigger things the more you get away with it. Anyways, I’ll be leaving another review once all work is completed after parts are ordered. More

Great Service I’ve been going to this dealership for 8 years. The service advisors are very friendly and knowledgeable. I arrived 20 minutes before my appointment t I’ve been going to this dealership for 8 years. The service advisors are very friendly and knowledgeable. I arrived 20 minutes before my appointment time and they took me right away. The minute I stepped out of my vehicle, the service advisor, Jason Rose greeted me. When we were going over my service history, he showed me the computer screen rather than hiding behind it. He noticed I never had a brake fluid flush and was upfront about pricing. Jason said it would take a certain amount of time and he was accurate. Overall, I am very happy with the service Jason provided. More

2 hour oil change I worked with Nick when I bought my car, so I was happy to come back to the dealership to get my vehicle serviced. I saw him while I was waiting for m I worked with Nick when I bought my car, so I was happy to come back to the dealership to get my vehicle serviced. I saw him while I was waiting for my car. He's very friendly, and always a joy to catch up with! I scheduled an appointment to get my oil changed, and when I got to the service center it looked like it wasn't busy, so I didn't think it was going to take more than 45 minutes. I waited 2 hours in an empty waiting area for what I thought was a pretty basic service. I don't understand the delay when I had an appointment, and I didn't see anyone else waiting for their vehicle to be serviced. While it was great to see Nick, overall it was a very disappointing experience. More

Service Did my service and took care of the re calls right away also gave me a ride home when i picked up my truck it was brought to me right away Did my service and took care of the re calls right away also gave me a ride home when i picked up my truck it was brought to me right away More

Excellent dealership, friendly and professional staff, my sales person was Bebe, she was so great and helpful I’ll get my next car definitely from her. dealership, friendly and professional staff, my sales person was Bebe, she was so great and helpful I’ll get my next car definitely from her. More

friendly fast service Every time I brought my SUV in for service I've always had friendly interactions with anyone I spoke to. I love they have late hours and Saturday serv Every time I brought my SUV in for service I've always had friendly interactions with anyone I spoke to. I love they have late hours and Saturday service. I think their prices are fair and I have never felt like I was being taken advantage of. More

Needed an inspection done Very informative helpful provided me details on other issues that were observed in my car will definitely come back again been to other locations and Very informative helpful provided me details on other issues that were observed in my car will definitely come back again been to other locations and this one thus far was the best More

Not Happy. I come in for a recalled part on our ford explore you keep my car for half the day than call me to say you don't have it in stock and don't know when I come in for a recalled part on our ford explore you keep my car for half the day than call me to say you don't have it in stock and don't know when it will be in stock! What a waste of my time!!!! More

Used vehicle purchase. I enjoyed my purchase experience but I do question the service department experience. My used truck was spotless. They cleaned it completely. But more I enjoyed my purchase experience but I do question the service department experience. My used truck was spotless. They cleaned it completely. But more important was whether or not it was checked out. All 4 tires were very low ranging from 15lbs to 24. For the future I would say that road worthiness is more important than cleanliness. More

Very time consuming. Wish I had the numbers sooner. Hoping for more of an idea about cost at this point. Have a car picked out but no idea of cost. Wish I had the numbers sooner. Hoping for more of an idea about cost at this point. Have a car picked out but no idea of cost. More