Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Schaller Honda
New Britain, CT
840 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles.
Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect.
That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road.
For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 840 reviews
April 01, 2025
Instead of helping the customer get the best deal Honda took advantage of the customer and were paying more for our car now than when we leased it. took advantage of the customer and were paying more for our car now than when we leased it. More
by cmcormier24
Verified Customer
April 01, 2025
Sara was very professional and friendly in our dealings with us. She was informed about the attributes of the car we bought and was not “pushy” in terms of getting us to buy extended coverage for the car. with us. She was informed about the attributes of the car we bought and was not “pushy” in terms of getting us to buy extended coverage for the car. However, we were disappointed we could not get a limited warranty (6 months or so) on the used car we bought. This is not a criticism of Sarah, but of the policy in place. More
by 860mig123
March 30, 2025
Communication is poor. With difficulty in getting the proper paperwork in place, and follow up with promised “we owe” repairs With difficulty in getting the proper paperwork in place, and follow up with promised “we owe” repairs More
by bob_white9
March 28, 2025
Rich was awesome he took care of me very well & made sure everything was squared away everything was squared away More
by kenneth.caraballo
March 27, 2025
Richard Smalls was my sales rep for my new lease. He is simply the best! He was attentive, informative, and knew exactly what I wanted and what would best fit me. This is the second lease I have got He is simply the best! He was attentive, informative, and knew exactly what I wanted and what would best fit me. This is the second lease I have gotten through him. I wouldn’t go to anyone else! Thank you Rich!! :) More
by Veronika
Employees Worked With
March 25, 2025
worked with us to make it possible to afford another lease in which our situation would have been unattainable to buy out the last lease and we couldnt have asked for more to make it affordable for us t lease in which our situation would have been unattainable to buy out the last lease and we couldnt have asked for more to make it affordable for us to still drive the honda Lisa loves. More
by boblisa13
March 25, 2025
Even though the dealer is upgrading their showroom they made sure to treat me like a value customer. They gave me a great price on the new car from the start and the trade in was fair. It was a pleasurable made sure to treat me like a value customer. They gave me a great price on the new car from the start and the trade in was fair. It was a pleasurable experience. More
by revcoys56
March 24, 2025
I had a very good experience with this dealership. Olivia was very knowledgeable, listened tonwhat I was looking for, and was not pushy. I appreciated hwr patience ans taking the time to show us a num Olivia was very knowledgeable, listened tonwhat I was looking for, and was not pushy. I appreciated hwr patience ans taking the time to show us a number of vehicles. More
by erikrosenberry
March 23, 2025
We were disappointed at first. Had a rough start on 1st test drive. Next test drive we got Sarah as our salesperson and she turned a very disappointing start into a positive experi Had a rough start on 1st test drive. Next test drive we got Sarah as our salesperson and she turned a very disappointing start into a positive experience. More
by oscarandoz
March 22, 2025
Had a great car buying experience at Schaller, would definitely recommend their dealership to everyone. definitely recommend their dealership to everyone. More
by hbrissette
