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Schaller Honda

New Britain, CT

4.5
835 Reviews
Schaller Honda has a long-standing history in the Middletown, Newington, Berlin, Cromwell, West Hartford, and Bristol area. In the spring of 1953, Art Schaller’s grandfather, Gustave Schaller, founded a dealership in New Britain as a means of serving the automotive needs of a budding community. In the first year of business, Schaller had eight employees and sold approximately 200 new and used vehicles. Today, Schaller Honda maintains the family values and small dealership mindset as part of Schaller Auto World, but on a greater scale. As the marketplace has grown, so has the company. Schaller Honda was added in the spring of 1987, and has grown to a staff of 200 employees while still striving to offer the personalized experience that the community has come to know and expect. That includes focusing on what drivers need and want from their vehicle purchase, not on the cars our sales representatives are trying to sell. It also means paying attention a driver’s budget in order to showcase the offers and incentives we have on new Honda models, as well as our vast selection of used models from Honda and other automakers. Our finance team also works diligently to set you up with financing that meets what you can afford, or lease terms you’re entirely comfortable with. In our service department, our technicians will pay attention to your specific maintenance and repair requests, working to complete them as quickly and efficiently as possible to get you back on the road. For more than 60 years, the Schaller family has presented the community with precisely what a dealership experience should entail. Experience this for yourself by paying us a visit at 1 Veterans Dr. in New Britain, CT, and don’t hesitate to get in touch if you’d like to learn more.
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1 Veterans Dr

New Britain, CT

06051

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Showing 835 reviews

April 03, 2025

Schaller Honda provides excellent customer service with friendly and knowledgeable staff. The buying process was smooth, and they ensured I got the best deal. I highly recommend them for a hassle-free car More

by mohanrajmcad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Jinks
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 02, 2025

Jaymee was awesome to deal with, from the test drives to the low pressure sales approach, to seamless negotiations, this was overall a great experience More

by renaud.rebours
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaymee
Apr 02, 2025 -

Schaller Honda responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

April 02, 2025

Note that Laurie was first one to show me the new cars. Purchase process was straightforward. More

by CJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Schaller Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 02, 2025

It was a quick and easy process. Everyone we came in contact with was friendly and helpful. More

by curleblu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Peschke
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 01, 2025

Instead of helping the customer get the best deal Honda took advantage of the customer and were paying more for our car now than when we leased it. More

by cmcormier24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Celone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Schaller Honda responded

I am sorry you had a less than satisfactory experience. The residual amount from your original lease, is the exact amount you paid during the purchase of your vehicle at the end of the lease. We did not charge you more and that is something we cannot do, and would not do. If your payment increased, that is based solely on the interest rate the bank gave you and they determine that based on credit score only.

April 01, 2025

Sara was very professional and friendly in our dealings with us. She was informed about the attributes of the car we bought and was not “pushy” in terms of getting us to buy extended coverage for the car. More

by 860mig123
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Peschke
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Schaller Honda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 30, 2025

Communication is poor. With difficulty in getting the proper paperwork in place, and follow up with promised “we owe” repairs More

by bob_white9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dylan Celone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Peschke
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Schaller Honda responded

Thank you, Bob, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us your contact information so we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 28, 2025

Rich was awesome he took care of me very well & made sure everything was squared away More

by kenneth.caraballo
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Schaller Honda responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Schaller Honda are glad to have you as a customer.

March 27, 2025

Richard Smalls was my sales rep for my new lease. He is simply the best! He was attentive, informative, and knew exactly what I wanted and what would best fit me. This is the second lease I have got More

by Veronika
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rich Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Schaller Honda responded

Thank you for choosing Schaller Honda. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 25, 2025

worked with us to make it possible to afford another lease in which our situation would have been unattainable to buy out the last lease and we couldnt have asked for more to make it affordable for us t More

by boblisa13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dylan Celone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Small
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eli Valdes
Mar 26, 2025 -

Schaller Honda responded

Thanks for sharing your thoughts about your experience with Schaller Honda. We appreciate your business and hope to see you again soon!

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