Schaller Acura - Service Center

Friendly service Brian was very helpful in explaining things and kept me up to date throughout whole experience. Made it very easy on making my decision on whether I'l Brian was very helpful in explaining things and kept me up to date throughout whole experience. Made it very easy on making my decision on whether I'll be coming back to this dealership. More

Great service Brian has always been helpful and made going to a dealership a painless experience. I have brought my vehicles to Schaller since 1994. Would not go el Brian has always been helpful and made going to a dealership a painless experience. I have brought my vehicles to Schaller since 1994. Would not go elsewhere. More

Navi 2018 Update Thanks Joe for your support with update on 2018 version it was a good experience for me. I was glad to. have your Support with this process Craig Thanks Joe for your support with update on 2018 version it was a good experience for me. I was glad to. have your Support with this process Craig A Parmelee More

Outstanding customer experience With every service visit to Schaller, I am greeted with courtesy and professionalism. The dealership personnel have processes in place to make you fe With every service visit to Schaller, I am greeted with courtesy and professionalism. The dealership personnel have processes in place to make you feel like a valued customer. You are kept informed on the status of your vehicle and their pricing is fair and reasonable. They follow up the day after your service visit to ensure your satisfaction. More

Really great service! I've been going to car dealerships/ service centers for over 30 years now and this was by far the best experience I've ever had. Everything from the I've been going to car dealerships/ service centers for over 30 years now and this was by far the best experience I've ever had. Everything from the cleanliness of the facility to the professionalism and genuine friendliness of the staff to the quality of their work was very impressive and made me feel welcome and confident that I'd made the right choice choosing Schaller Acura. Team Service Manager Jason Stone was especially helpful. More

Joe DeLaCruz is a professional and a pleasure to work with. Joe is the reason that I will continue to bring my MDX to Schaller for service and next purchase. He accurately diagnosed the problem, kept me in the Joe is the reason that I will continue to bring my MDX to Schaller for service and next purchase. He accurately diagnosed the problem, kept me in the loop during the repair and had the vehicle ready for pickup as promised. Joe handled our situation in a courteous and professional manner. We will return for service and next purchase. More

Schaller is luck to have service dept folks Have bought two TL's from Schaller in Manchester in 2004 and 2007. The service dept has never let me down. The folks I worked with (mentioned below) h Have bought two TL's from Schaller in Manchester in 2004 and 2007. The service dept has never let me down. The folks I worked with (mentioned below) have always treated me like I like to treat other people. They do not over do it but just take care of their customers with a genuine concern and always a smile. They tell it like is and the work has always been of a high quality. More

SRS on - refused to repair driver's buckle under warranty. I had the common, honda/acura, intermittent SRS / Airbag light on, in my stock, unmodified, 04 Satin Silver 6-speed TSX with 57K miles. The red SRS li I had the common, honda/acura, intermittent SRS / Airbag light on, in my stock, unmodified, 04 Satin Silver 6-speed TSX with 57K miles. The red SRS light comes on intermittently. Seat belt light also does not work normally. Sometimes the seatbelt light will come on when I unbuckle, sometimes not. The seatbelt light will always go out, if I buckle up, when it is lit. I'm familiar with pulling the codes, using the Factory Service Manual, and doing most of my own work. I pulled the diagnostic code, and found DTC 61, which is the driver's seatbelt buckle switch, as indicated in my 04-05 TSX Factory Service Manual. Called Schaller Acura and spoke with a service writer. Over the last 9 years they have done some work for me on this and 3 other Acuras, but I tend to do most of my own work. I explained what I found and asked if they will make that repair under the seat belt warranty, as is done by many Acura & Honda dealers. Was advised that this is not a repair that they will do under the seat belt warranty. I'd rather find out via a phone call if it is covered, as I'm going to use up 3 hours of time making 2 trips to a dealer to get it diagnosed and then repaired, if covered by warranty. If it is not covered, I'd rather spend the $75 on the part online and do it myself in a fraction of the time. I tried another Dealer who is nearby - Acura of Avon. They agreed immediately that this is a known problem and is covered by the seat belt warranty. I asked them if they would order the part, 04826-SEC-A12ZB, ahead of time, so I would not have to make 2 trips to the dealership. They were fine with that. I went there 2 days later, and the repair was done in 45 minutes, under the seat belt warranty. The 2004 Warranties booklet in my owner's manual package, P27, states that the Seat Belt Limited Warranty, Time Period, is: "This warranty continues for the useful life of the vehicle". Acura will repair or replace, at its option, any Acura seat belt component that fails to function properly during normal use. This includes all parts and labor charges." (This kind of seat belt warranty is pretty common across the auto industry - it's not honda specific). To me, that clearly means the driver's seat belt buckle and sensor, which fails, disables the SRS system, turns on the SRS light, and throws a code 61. More

Front Wheel Bearing Quick scheduling.....quality work completed on time.....Acura TL has over 287,000 miles.....thanks in large part to quality diagnosis, repair and main Quick scheduling.....quality work completed on time.....Acura TL has over 287,000 miles.....thanks in large part to quality diagnosis, repair and maintenance........Thanks, Bob More

Schaller Acura Always superior service and quality workmanship. The Service team Brian, Dave and Joe are customer focused and friendly. They always go above and beyo Always superior service and quality workmanship. The Service team Brian, Dave and Joe are customer focused and friendly. They always go above and beyond to make your visit/experience pleasant More