Schafer Chevrolet - Service Center

Bought a 2016 Jeep Patriot about 2 years ago from these guys for my wife who hardly drives. We took it in with in 6 months for transmission issues. We had bought the extended service contract aka warranty. guys for my wife who hardly drives. We took it in with in 6 months for transmission issues. We had bought the extended service contract aka warranty. I was told that it needed a transmission and the the warranty company would only pay for a used one and that they were the ones who ordered it (turns out that was a lie) The first transmission came in with something broken so they had to get another transmission. We waited several weeks and it finally was "fixed" the transmission made a rattling noise but went down the road at-least for a few weeks..... Then we had to take it back in because it would no longer go down the road. Again replaced the used transmission with another.. Again did not last more than a few hundred miles. Then Schafer subs it out to Team Hodges to fix, again with a used transmissions, I waited very calmly for this to be fixed. Over a year later my Jeep still is not fixed and now the company that Schafer bought my used trans from no longer wants to warranty the trans... So Team Hodges makes another claim under my warranty for another used trans mission again it made it less than 5 miles before I had to take it back to Schafer. Then I get a phone call saying that I have used up all my warranty and that they might be able to get the transmission covered but I will have to pay all labor out of pocket now, I said I am not paying out of pocket for something that should have been fixed under warranty. I was told that my Jeep was in the parking lot ready for pick up but it still isn't driving right and when they (Schafer's own people) drove it back it lost power and the trans acted up on them. I now have a Jeep I am forced to make payments on that I can't drive that I paid extra for the extended warranty that was basically useless. But hey you guys were able to get my heated seats working...... I have contacted the dealer a few times trying to reach a manager and have left voicemails and even sent a message today to be contacted through the website and nothing. In total they had my Jeep for over half the time that I have owned it for repairs. I bought this dang thing with around 73k and it sits in my driveway with roughly 78k. Mind you I was never once offered to pay extra for a new transmission nor was a new transmission price even offered as an option to the warranty company. They used over $12k on my warranty to fix this transmission that still doesn't work. Do the right thing here and either buy it back or pay to have a new transmission put in it! Don't blame Hodges for all this or tell me to take this up with them I didn't take it there to be fixed I brought it back where I bought it from. I have also contacted the Michigan SOS and filed a complaint. I forgot to add when I asked the service department why they didn’t just put in a new transmission after the first couple I was told that they couldn’t find any. I then actually went online for 2 minutes and found a new one and actually sent the link in a text message to your service department. And yes I still have the text messages. Also the service department already tried to get you to buy this back and left the notes on my last copy of paperwork on how much a new transmission was and what the buy back price would be. I have not posted those publicly yet….. More

Refused to honor warranty that was bought with car. Claimed fine print discrepancies and dealt in bad faith. Claimed fine print discrepancies and dealt in bad faith. More

Went a week ago for a coolant leak. Was told could not find. Wrong! Big one I have pics. Was told could not find. Wrong! Big one I have pics. More

Larry in the Body Shop is fantastic. He does quality work, keeps you informed on the availability of parts. His repairs and work are excellent . He does quality work, keeps you informed on the availability of parts. His repairs and work are excellent . More

If you need a vehicle, ask for Mike , he was very helpful and went beyond the call of duty to make sure we were happy! helpful and went beyond the call of duty to make sure we were happy! More