Schafer Chevrolet

Bad Dealer! After giving them $38,000 for a vehicle with 8,000 miles: -Gas tank was near EMPTY -Oil was LOW -Coolant was LOW -Brake fluid was LOW -Turn signa After giving them $38,000 for a vehicle with 8,000 miles: -Gas tank was near EMPTY -Oil was LOW -Coolant was LOW -Brake fluid was LOW -Turn signal was BURNT-OUT -Floor mats were NON-EXISTANT I shouldn't even mention that there was NO 3-month free trial of Sirius Radio that most dealers offer since Schafer Chevrolet in Pinconning couldn't even make sure essential fluids were maintained in a vehicle. I called the service department and they were "gone home for the day" 8 minutes before closing. I then called the salesman regarding this, he said "Sorry". Yes, yes, they are. Didn't offer to bring vehicle in, didn't offer oil change, bulb...etc. Nothing. Just kept repeating how "sorry" they were without offering to make things right. More

Nice dealership to buy from Convienently located on m-13....very large selection of cars AND trucks. They were very accommodating. Tonya was a joy to work with! GO SHAFER, GRE Convienently located on m-13....very large selection of cars AND trucks. They were very accommodating. Tonya was a joy to work with! GO SHAFER, GREAT place to car shop!!! Shafers has an online site that allows you to view there inventory also... More

Professional and Friendly We found the vehicle we purchased online and did not know Eric Steward or Schafer Chevrolet. We found the experience of purchasing out 2012 GMC to be We found the vehicle we purchased online and did not know Eric Steward or Schafer Chevrolet. We found the experience of purchasing out 2012 GMC to be relatively quick and done in a friendly and professional manner. Given that we live over in Traverse City we are not likely to visit Schafer very often, but would certainly recommend them. We are a satisfied customer. Peter Aseritis 1/16/2018 More

Cabe was a great sales man We went all over to Bay City to Standish to go to local town and get the best deal. They were so nice and had a lot of great information on the sale. We went all over to Bay City to Standish to go to local town and get the best deal. They were so nice and had a lot of great information on the sale. Keep up the wonderful work More

Simple no hassle purchase Eric was great. Nice and easy going took whatever for a test drive no problem. Boom boom done. Super hassle free and competitive pricing. Got it on Su Eric was great. Nice and easy going took whatever for a test drive no problem. Boom boom done. Super hassle free and competitive pricing. Got it on Sunday they delivered it on Monday to me. Made it super easy. More

Beware of hidden purchase costs. Good price, pretty good service, but disappointed by dealership’s mandatory CDC Theft accessory charge ($229.00) on a used car. CDC Theft cost might Good price, pretty good service, but disappointed by dealership’s mandatory CDC Theft accessory charge ($229.00) on a used car. CDC Theft cost might be reasonable on a new car, but should be up to the buyer’s discreation, if they chose to purchase it. More

Excellent Service I had a wonderful experience with Schafer. I worked with Patrick who was extremely helpful and accomidating. Everyone I spoke with was very friendly I had a wonderful experience with Schafer. I worked with Patrick who was extremely helpful and accomidating. Everyone I spoke with was very friendly. Patrick stayed in contact with me to make sure my purchase went through without any issues. Highly recommend this dealership and staff. More

'14 Ford Escape The representative, Sheri Mums was excellent to work with. Great customer service through the sales process. The SUV was in great shape and fairly The representative, Sheri Mums was excellent to work with. Great customer service through the sales process. The SUV was in great shape and fairly priced. B More

Mandatory $229 surcharge on all vehicles You are forced to pay $229 for window etching and a protection plan. We asked to have the fee removed because we were not interested in the service. J You are forced to pay $229 for window etching and a protection plan. We asked to have the fee removed because we were not interested in the service. Joseph insisted that it was mandatory on all vehicles. Even the fine print on their 'certificate' of coverage says it's voluntary. Not sure who is correct, Joseph or his own paperwork and policy. Let me tell you about the 'certificate', it's a generic form that anyone could print at home. There is no signature from the dealership or the company issuing the coverage. On top of that, the company providing the coverage is not list, nor is any contact information for claim submission. Very dishonest. More

Stress-Free Car Buying Experience Very knowledgeable, friendly salesperson. Felt no pressure to buy. Sent close-up pictures beforehand so we could look at minor flaws in case any were Very knowledgeable, friendly salesperson. Felt no pressure to buy. Sent close-up pictures beforehand so we could look at minor flaws in case any were dealbreakers. We purchased the car and he made sure everything was squared away, ordering a new radio antenna to replace the missing one an helping us set up the hands-free dialing. Would definitely recommend to anyone looking to buy a car and would tell them to ask for Joseph C. More