Scenic Motors Ford Lincoln

This is going to be lengthy, but I feel it is worth the read for anyone. For over a year now, I have been taking my Ford Explorer to a different local dealer to diagnose a noise. They told me immediatel read for anyone. For over a year now, I have been taking my Ford Explorer to a different local dealer to diagnose a noise. They told me immediately that the noise was a wheel bearing and they had it in stock on the first visit. When I left, the noise was still there. I went back immediately and they said that my "tires were shot". Three days later I notice the wheel, where the repair was just completed, to be dripping with grease. I took it back in and they told me (after 3 days) that the axle shaft was broken.... after picking it up from that repair, the noise was still there. I was advised that I still needed to replace my tires and to get an alignment. After the alignment and new tires, the noise was not only still there, it was worse... and even worse, the vehicle pulled to the right and the steering wheel was not straight. I took it back and had a second alignment done and was assured that it was fixed, but it wasn't... it just kept getting worse. Now, the vehicle drove crooked down the road in addition to the steering wheel and now worse noise. Being completely devastated and at my wits end, I drove just a tad farther to Scenic Ford Lincoln. I had about an hour conversation with the assistant manager of service and scheduled an appointment for the next week. After that appointment, My Explorer is FIXED and drives/rides like a new car, and the noise is gone! I cannot begin to tell you how welcoming and resolving this experience was with Scenic Ford! They have earned my business and I will continue to visit them for my routine maintenance needs and repairs! I have found my new Ford dealer, who does not pass me off like just another number in line! More

Sales rep David Barton set up a test drive on a used Sentra, answered questions I had about the car. Mr. Barton was excellent to work with. Sentra, answered questions I had about the car. Mr. Barton was excellent to work with. More

Terrible Management We drove 3 1/2 hours to purchase a 2017 used truck, we confirmed we were buying the truck and had a check in hand. When we got there they told us they We drove 3 1/2 hours to purchase a 2017 used truck, we confirmed we were buying the truck and had a check in hand. When we got there they told us they sold the truck we wanted and we didn’t want that truck anyways because it had problems. Bad communication all around from sales to management. They do not stand by there word. Find another dealership that respects your time and respect people. They didn’t just tell lies to us but to others that day. We wasted a Saturday driving 7 hours in traffic on I-77, a tank of gas, time spent on the phone talking to them and time spent at the dealership with them trying to sell us a new truck so they could profit from our huge downpayment. More

Good Service, Honest Dealings We recently purchased a used Ford truck from Scenic Motors in Mount Airy. They were a pleasure to work with. Our salesman, Bradley Wiles was easy to w We recently purchased a used Ford truck from Scenic Motors in Mount Airy. They were a pleasure to work with. Our salesman, Bradley Wiles was easy to work with and very open and honest. More