Scarsdale Ford - Service Center

NEVER AGAIN WARNING The mechanics either don't know what they're doing or they are a bunch of crooks. I've had 4 major jobs done in the last 2 months (1st job...f WARNING The mechanics either don't know what they're doing or they are a bunch of crooks. I've had 4 major jobs done in the last 2 months (1st job...feul injector- I was using 89 instead of 87 so that explains why job had to get done in the first place but they left my cars engine hesitating on acceleration after that job ... then rotors became warped out of nowhere so brakes have to be replaced with that....ok....then its my front bushings and the entire lower control arm has to be replaced with that) Got it replaced. I took a step back and realized there's something wrong here. I have a 2014 Ford Fusion and there's no reason for my car to have had so many problems. Each time I had my vehicle serviced I left with a new problem so be careful with them. Last time I went right after I had the bushings replaced, all of a sudden they claimed my rear bearings were worn. Oh no, somethings wrong here...I had it checked by 2 other Ford dealerships and they could not confirm. It turns out I just needed a wheel alignment. I wonder what else they've misdiagnosed. Thats very unprofessional. I learned my lesson. Lou and Charmaine in the service department wear their emotions on their sleeves so their customer service skills will not likely keep a smile on your face. Never again. I'm not one to leave bad reviews but you guys should know so that this doesn't happen to anyone else. Take your business elsewhere. More

Rude and Unprofessional I am writing this review about the Service department, NOT the Sales department. The Front desk individuals at the Service departments are Very Rude I am writing this review about the Service department, NOT the Sales department. The Front desk individuals at the Service departments are Very Rude and Unprofessional. They do not know how to talk professionally on phone or in person. I had an appointment for a NYS inpsection and had to wait over 3 hours, when people who had appointments after me with longer work were done before me. When questioned, very rudely the front desk person said, "your turn will come." If your are buying a car from Scarsdale Ford, find elsewhere for your service needs. More

Incompetence I had scheduled an online appointment to have my car serviced, since it is falling apart. I was able to choose a time and date to bring it in, and th I had scheduled an online appointment to have my car serviced, since it is falling apart. I was able to choose a time and date to bring it in, and the time I chose was available. I was sent an e-mail the next day saying that they are booked up until the following week. No phone call. It's a good thing I checked my e-mail before I left, because if I had gotten there and was told that, I would've been more furious. Apparently scheduling an appointment that is available doesn't mean anything to the Scarsdale Ford service dept. The date should've been blacked out online if they were booked solid. I don't recommend using Scarsdale Ford for vehicle service. There is no point in making an appointment if they don't monitor, or uphold, their availability or appointment scheduler. I will NEVER go back to Scarsdale Ford. More