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27 Reviews of Scarsdale Ford - Service Center
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October 09, 2024
I brought my Ford Shelby into this dealership for a repair covered under my warranty in early July and it STILL has not been fixed and it is now October. The dealership told me for months they were wai repair covered under my warranty in early July and it STILL has not been fixed and it is now October. The dealership told me for months they were waiting to get the part in. I finally called Ford Shelby in Nevada who told me that the part was sitting at the dealer. Once I told the dealership, days later they said they made the repair. As soon as I drove out of their parking lot I realized that the problem was still there and they had not made the repair. They took the car back again and it is still sitting in their parking lot under tree branches getting scratched and rusted. Why it has taken FOUR months to make a car repair - with no estimated date of completion - is beyond me but I have just filed a complaint with the Better Business Bureau to hopefully get assistance. Buyer beware. More
by Chris
Employees Worked With
September 30, 2024
Pleasant experience at Scarsdale Ford. Prompt, informative and courteous service. Highly recommend this dealership for sales and service. Prompt, informative and courteous service. Highly recommend this dealership for sales and service. More
by Joann Frances
Employees Worked With
Other Employees :
Charmaine Wisdom
June 14, 2023
I have very positive experiences with the service department here. Lauren was very helpful and whenever I called kept me informed on progress and estimated time of repair. I would go back whenever department here. Lauren was very helpful and whenever I called kept me informed on progress and estimated time of repair. I would go back whenever I need to I would recommend working with Lauren, she doesn’t try to upsell is very pleasant More
by mcoiro310
Employees Worked With
Lauren Coiro
October 22, 2022
My car had been in service for over two weeks and they have no loaners. God knows how long it will be there. My last car was 3 months. They say I could be reimbursed for a rental 35 a day, cheapest rental have no loaners. God knows how long it will be there. My last car was 3 months. They say I could be reimbursed for a rental 35 a day, cheapest rental I found is 75 a day. Why should I pay out of my pocket when their car failed?? No loaners… xxxxxxxx!! This is ridiculous I have to continue to inconvenience others for rides. This will be my last ford!! More
by Liz kilkenny
Employees Worked With
Service department - scott Schiller sales
August 30, 2022
This is horrible service department. My AC broke down on Friday 8/26/22 and I came to the service department on Saturday morning when they opened and they rejected to take me in to look My AC broke down on Friday 8/26/22 and I came to the service department on Saturday morning when they opened and they rejected to take me in to look at the problem. I asked for a loaner vehicle and I was told they don't have any. I called on in Tuesday 8/30/22 to make am appointment and the earliest appointment they have is 10 days away. Do service writers understand that it's still summer and I informed them that I use the car every day and I need AC. I leased the car at this dealership and now I understand that if the work is under warranty the service department doesn't want to do it. This was my first and last ford amd especially from this dealership. I would never reccomend anyone to this dealership More
by MichaelB
Employees Worked With
Not sure, she is new service writer
October 15, 2021
Scarsdale Ford is excellent. They have a very high level of service. They honor their appointments, and do honest and excellent work at fair prices. I go out of my way to bring my Ford lease to Scarsdale Fo of service. They honor their appointments, and do honest and excellent work at fair prices. I go out of my way to bring my Ford lease to Scarsdale Ford for all issues now. Not only do they offer their car owners good deals on services, they take an extra level care in servicing their own cars. For lease owners, you get a number of service credit points in your account that will pay for the work, I had two repairs that were fully covered by my Ford Rewards program. Very happy. More
by Gfnyc
Employees Worked With
Sharmayne
July 16, 2021
Two days prior to vacation, discovered passenger side tire rim was damaged. Scarsdale order the parts and next day car was ready. Scarsdale saved Vacation. tire rim was damaged. Scarsdale order the parts and next day car was ready. Scarsdale saved Vacation. More
by jlmurphy1
Employees Worked With
Service Desk, Parts Dept
