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Scarsdale Ford
Scarsdale, NY
84 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 84 reviews
January 20, 2025
Phil is always willing to help. He is responsive and knowledgeable. We are longtime customers and intend to stay that way. He is responsive and knowledgeable. We are longtime customers and intend to stay that way. More
by Robert.tunis
Employees Worked With
George Tsaglos, Philip Coiro
January 17, 2025
I traded in a jeep wrangler this past weekend & I left on my front flip up top! I had to go back home & retrieve the factory tops& extra key& run to my grandsons game & then come back to finish the paperwor my front flip up top! I had to go back home & retrieve the factory tops& extra key& run to my grandsons game & then come back to finish the paperwork & pick up my new car! Overall everyone was very nice& I left happy! The next day I sent pictures to my daughter in college & the 1st thing she said was did you take my front flip top off for my jeep! I totally forgot to do it because of all the running around & I felt horrible...my wife said to call back& I was extremely uncomfortable doing that.. but luckily I received an email thanking me& hoping everything was a 10! I said all was smooth & ez except I dropped the ball& forgot to take my front flip top off... the response was that they appraised the jeep with both tops& it would be a problem!!! I said i quess it's my problem for not taking it off& that the trade in price wouldn't be any different with only the factory tops..ty no worries! The truck was priced $5500 over what I received & a 3 yo piece of fabric that cost me a few hundred has nothing to do with that! Obviously it was more important to nickel & dime me... rather that either give me the top back or find a possible solution!! This is the 1st time I've ever written a review with anything negative& I've had over 40 cars! Bottom line is that I should've took it off & the response i got back isn't a way i do things! So I'll be looking for another dealership for my future service & have zero reason to go back!! Now I'll be unfortunately purchasing a new top for my daughters jeep More
by Freakshow346
Employees Worked With
Scott Schiller
January 05, 2025
All sales associates were friendly and helpful. They addressed all issues and repairs to used vehicle I was purchasing. Would definitely recommend this dealership. They addressed all issues and repairs to used vehicle I was purchasing. Would definitely recommend this dealership. More
by Ed D
Employees Worked With
Anthony (internet sales) Frank (sales)
January 01, 2025
This dealership goes above and beyond! ! They have been servicing my vehicles for the last 12 years. They always are honest, quick and efficient. Wouldn’t go anywhere else. Phil, the servic ! They have been servicing my vehicles for the last 12 years. They always are honest, quick and efficient. Wouldn’t go anywhere else. Phil, the service manager is amazing. As well as Charmaine. This dealership is managed very well. Always clean and everyone is very friendly More
by Hramada
Employees Worked With
Charmaine , Robert Knapp, Philip Coiro
December 13, 2024
Jairo Palacios has sold me my last 3 Fords. He is always attentive to my needs and making the process as smooth as possible while keeping my price point in mind. I am grateful for his help on m He is always attentive to my needs and making the process as smooth as possible while keeping my price point in mind. I am grateful for his help on my most recent purchase. This explorer rocks but his service made the experience and the feeling after the purchase all the more worth it. Thank you! More
by chernandez0724
Employees Worked With
Jairo Palacios, Juan Muriel
October 09, 2024
I brought my Ford Shelby into this dealership for a repair covered under my warranty in early July and it STILL has not been fixed and it is now October. The dealership told me for months they were wai repair covered under my warranty in early July and it STILL has not been fixed and it is now October. The dealership told me for months they were waiting to get the part in. I finally called Ford Shelby in Nevada who told me that the part was sitting at the dealer. Once I told the dealership, days later they said they made the repair. As soon as I drove out of their parking lot I realized that the problem was still there and they had not made the repair. They took the car back again and it is still sitting in their parking lot under tree branches getting scratched and rusted. Why it has taken FOUR months to make a car repair - with no estimated date of completion - is beyond me but I have just filed a complaint with the Better Business Bureau to hopefully get assistance. Buyer beware. More
by Chris
Employees Worked With
Ralph Alfano
September 30, 2024
Pleasant experience at Scarsdale Ford. Prompt, informative and courteous service. Highly recommend this dealership for sales and service. Prompt, informative and courteous service. Highly recommend this dealership for sales and service. More
by Joann Frances
Employees Worked With
Charmaine Wisdom , George Tsaglos, Christopher Sorgi, Joseph Tarantino, Juan Muriel, Philip Coiro
September 22, 2024
I recently purchased a Pre-Owned 2018 Hyundai from this dealership in late July. I paid additional for a New Registration and plates. Now after 2 months of driving with temporary registration (now expired dealership in late July. I paid additional for a New Registration and plates. Now after 2 months of driving with temporary registration (now expired) I'm told by DMV that the appropriate paperwork was not completed + filed by dealership. Which is why I have not received or will receive a current Valid registration from DMV. Dealership refuses to take responsibility and is blaming DMV for paperwork not found on file to date. Now that they (Scarsdale Ford Dealership) have their Money, they will not even attempt to follow up on documents with DMV of Albany to find out what's happened. They only told me to be patient and 'If" I get pulled over and get a ticket, that they will re-imburse me. Which doesn't help my stress of driving a vehicle without proper Valid Registration. Also have been awaiting some compensation for needing to order a spare key + FOB programmed from Hyundai. Since Ford dealer, WHO SOLD ME THE USED VEHICLE WITH NO SPARE KEY, but refuses to have a new key cut or even re-imburse me to purchase a spare key. Not comfortable maintaining a vehicle long term with no spare key, if something happens with the ONE key I was given at time of Purchase. Very dissappointed that now that they have their Money and Sale, I am not worthy of any further customer service or follow up to resolve the missing Registration. More
by KMD
Employees Worked With
Aileen Gomez, George Tsaglos, Joseph Tarantino
July 26, 2024
On Friday, July 5th, I put a deposit of $500 on a 2020 Shelby GT500. I drove from RI to New York to look at the vehicle the following Monday. I was interested in the vehicle however I asked if the vehicle Shelby GT500. I drove from RI to New York to look at the vehicle the following Monday. I was interested in the vehicle however I asked if the vehicle was going to pass inspection since there seemed to be modifications to the vehicle. They checked and the vehicle failed inspection. I informed them that I was still interested in the vehicle however the issue needs to be resolved so keep me updated on the repair status. Both the Sales Manager and the Service Manager agreed. Per my discussions with them they took the vehicle in as a trade and didn't inspect the vehicle. Two weeks went by and I didn't receive any updates or return calls to my voicemails. I finally got a hold of the sales associate who told me the vehicle was sent to the auction and the manager should have informed me. I told her no one ever followed up with me and I need my $500 refund. Her response was well I'm with a customer so text me the info or come back to get your refund. Really!!! I'm going to drive from RI to NY for something that can be done over the phone? This dealership is very unprofessional...stay away! I've already reported them to my credit card bank and will be contacting Tasca Autogroup who just acquired Scarsdale Ford to report the issue. Very poor customer service!!! More
by Tony
Employees Worked With
Jean Marie Lopez
