Scanlon Lexus of Fort Myers

This is my second Lexus I either purchased or leased.. As always I am usually quite enamored at the majority of the Scanlon Lexus employees who do exceed expectations!!!! Doug Cahn was a remarkable, frien always I am usually quite enamored at the majority of the Scanlon Lexus employees who do exceed expectations!!!! Doug Cahn was a remarkable, friendly and courteous associate and I really enjoyed working with him. His thoroughness and follow-up was extraordinary. Cudos to all the personnel I checked above for their assistance-those 5 associates are the very best of Scanlon Lexus-and I mean that!!!!! More

Doug was great to work with. Doug was straight to the point and earned my business with a great price. As my purchase was sight unseen, over the internet, Doug provided an excellent description of the v point and earned my business with a great price. As my purchase was sight unseen, over the internet, Doug provided an excellent description of the vehicle I found for sale on an internet auto sales web page. Doug went the extra mile by taking additional pictures for me and confirming the interior did not smell from smoke. Doug held my hand as we went through the sales process, organizing all the paperwork and organizing the hiring to transport the car to my front door. Yes, I'd purchase another vehicle like this, but only through a reputable dealership like Scanlon Lexus with an honest and professional sales person like Doug Cahn. More

Scanlon Lexus is the first dealership I have dealt with that went above and beyond to truely exceed my expectations. The word excellent describes our purchase from the initial telephone call to driving ho that went above and beyond to truely exceed my expectations. The word excellent describes our purchase from the initial telephone call to driving home to Naples in our certified Lexus 450h. Kirsten Brancazio, our sales consultant, was knowledgeable, honest and ethical, and a true professional in every facet of the transaction. I would be remiss if I did not mention Kirsten's General Sales Manager, William Smith. He is a manager that supports his sales consultant's and allows them to put together deals in a straight forward, no nonsense approach. William Smith is a credit to Scanlon Lexus and a credit to his profession. I have already reccommed Kirsten and Scanlon Lexus to two friends, and will continue to do so in the future. New, certified or used, I would make Scanlon Lexus and Kirsten my go to team for any automotive sales or service need. Though this may seem odd to say, Billy Dunn, the Finance Manager made completeing our transaction a no stress process. He explained all options of finance (and Lexus does have great financing rates) to warranties and additional packages. He answered every question we had and did not give us the bum's rush. I have never taked the time to write a review like this because as a past owner of mercedes benz, bmw and other luxury brands I want the general public to know that Scanlon Lexus, Kirsten, William, and Billy should be your first and/or last stop. I know you will be blown away by the honest, ethical, professional way you will be treated. YOU DESERVE THE BEST WITH NO NONSENSE AND SCANLON LEXUS WILL DELIVER, THEY DID FOR MY WIFE AND ME. More

Ray Matthews was recommended to us and we cannot say enough abut the professional (and friendly) job he did for us. We purchased a new Lexus and could not be happier with our purchase. Also, the Scanlon enough abut the professional (and friendly) job he did for us. We purchased a new Lexus and could not be happier with our purchase. Also, the Scanlon dealership "extra" services is another reason we purchased a Lexus and from this dealership. All around an excellent job by everyone we dealt with and again, we canot commend Ray enough for the excellent job he did for us. Jerry Leary More

I am beyond impressed with the excellent customer service at Scanlon. I knew what I wanted and what I was comfortable with walking in the door and I needed someone to help and not haggle me. That's what I fo at Scanlon. I knew what I wanted and what I was comfortable with walking in the door and I needed someone to help and not haggle me. That's what I found with Denise. She was very helpful, to the point and knowledgeable in her field. She has me driving out in my mee car only a few hours later. Susan was also kind and helpful throughout the entire experience. They made it clear that our relationship did not end when I left the dealership but had only just begun. I look forward to working with them in the years to come. More

Marc, Scott and Susann, they went above and beyond the call of duty in these areas: My first contact was Marc. He listened to my wants and asked me the right questions to help me focus on what I should call of duty in these areas: My first contact was Marc. He listened to my wants and asked me the right questions to help me focus on what I should be looking for. Marc then referred me to Scott P. Scott did an outstanding job helping me work through their inventory of appropriate cars to determine which one best met my needs with in my budget. After. I settled on the vehicle, Scott introduced me to Susann. After discussing my finances, Susann discussed my financing options with Lexus (I already had financing in place) and improved my financing considerably. I highly recommend Scanlon Lexus and the next car I purchase will be from Marc, Scott and Susann. Thanks again to Marc, Scott and Susann. Marc F. Anderson Columbia, MO More

I am just blown away by how great this dealership is. This is the 5th vehicle we have purchased from a dealership, but the first from Scanlon. We will never purchase another car from anywhere but Scanlon This is the 5th vehicle we have purchased from a dealership, but the first from Scanlon. We will never purchase another car from anywhere but Scanlon. From the minute we arrived, we were greeted by salesman Ray Matthews who was polite, knowledgable, and not pushy at all. On our first trip, he spent nearly 4 hours with us while we test drove one SUV after another trying to find that "perfect" fit for our family. Ray was the most patient salesman we had ever dealt with. He gave us lots of time to discuss things on our own without pressuring us into the sale. The lobby area was perfect for our 3 year old son. The receptionist Brook was amazing at helping keeping him busy while juggling her other duties. Mark Wozny (who we didn't even know at the time was the Sales Manager) was also great and extremely accomodating. We loved a few of the models that we drove, but we ended up leaving without buying anything that afternoon because we still had two dealerships that we wanted to visit the next day. We felt absolutely no pressure in leaving without buying anything, but in my heart I knew that this was going to be the dealership that we purchased a vehicle from. After wasting the entire following day looking at different dealerships, there was absolutely no comparison. We ended up returning to Scanlon just before closing time and purchasing a beautiful RX 350 SUV. The process was amazing and quick. Mark Wozny dealt with us directly and fairly. There was none of the 2 hour back and forth "let me check with the manager" that we had dealt with at other dealerships. Susann Nogales was extremely proficient in getting the financing approved and all of the other paperwork completed. The process was absolutely flawless. I can't thank Ray Matthews, Mark Wozny, Susann Nogales and Brook enough for everything they did for us. GM William Smith was amazing and helped keep our 3 year old busy with a nice toy car while we signed our paperwork. This dealership is filled with professionals and is just amazing to deal with. Because our car wasn't detailed yet, we were sent home in a beautiful loaner vehicle from the dealership. The car was ready to go and perfect the following morning. We will never again waste our time looking at other dealerships. When the time comes for my parents to replace their vehicle, we will be recommending Scanlon Lexus. Thanks again for such a great experience!!!! More

I had historically used the service department working I had historically used the service department working with Glen Conway who is superior in his knowledge and customer service. I just bought a new 20 I had historically used the service department working with Glen Conway who is superior in his knowledge and customer service. I just bought a new 2013 ES 350 and I had the good fortune to work with Ray Matthews who was professional and a pleasure to work with. I highly recommend him as a sales associate! Finally, Susann Nogales is an absolute treasure. She was excellent in her customer services and extremely knowledgeable and overall a pleasure to work with as well. More