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Scanlon Acura

Fort Myers, FL

4.8
348 Reviews

14270 South Tamiami Trail

Fort Myers, FL

33912

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Showing 348 reviews

May 17, 2014

Good experience The only reason this deal was consumated was Jesse Sellers. The repoire and credibility he projected convinced both my wife and me that we should deal More

by WPFarrall
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Santillo, Jesse Sellers
Aug 09, 2014 -

Scanlon Acura responded

WOW! What a great review of Scanlon Acura! All of us here appreciate it when someone tells others about all the people that helped make a car purchase memorable. Jesse, John, and Susan are glad you had a great experience here, and that you got a deal you felt good about. Enjoy the new vehicle!

May 11, 2014

Short and Sweet From the minute I called Scanlon Acura on Tuesday May 6th and spoke to Eric, I knew this was going to be a good experience (short and sweet) and I wou More

by Joeritacco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Santillo
Aug 09, 2014 -

Scanlon Acura responded

What a fantastic recap of your purchase experience here at Scanlon Acura! We are excited to move into the all new store in the next few weeks. We expect to make the experience at the new store even better for our clients. Please come back soon to allow us to make this GREAT experience even BETTER for you!

April 28, 2014

Costumer satisfaction My husband and I purchased 2 new cars within last 4 months and Bob Pesic ( sales ) was a reason we came back .Incredible service Bob More

by Croatia2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Pesic
April 28, 2014

Best dealership in the Lee-Collier area. In Sept. of 2010 we saw an ad for a 2007 MDX at Scanlon Acura. We were actually on our way to purchase a BMW X5 which we had seen over the weekend at More

by GMichael
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ferrigno, John Gallman, Bob Pesic, Aaron Pless, Dustin McCurdy, Carole McCaige
Aug 09, 2014 -

Scanlon Acura responded

"Low pressure" and "Car Dealer" rarely go in the same paragraph. That you for telling others about your history with Scanlon Acura. We look forward to another 3+ years serving you!

March 15, 2014

The Employees were very knowledgeable, friendly, helpful, understanding of our needs, came up with creative ideas and ways we could purchase the car. The sales person, Jose M and Manager, John Santillo took More

by pelicanbayplace1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Martinez, John Santillo
March 02, 2014

Phil was Very friendly, helpful and there was never any undue pressure to buy. A very refreshing experience and I would thoroughly recommend this dealership. More

by Whitehouse35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Ursillo
January 31, 2014

My sales people went above and beyond my expectations. There was no pressure,just a pleasanrt car shopping experience. I knew i didnt need to go any where else to look for my car.I am so pleased with my More

by sharonfodale
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Santillo
January 26, 2014

I have purchased many cars over the last 35 years and this was by far my best experience. I did an internet search for local dealers that had the car I wanted in stock and by the next morning John Gallm More

by MaryJe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Ferrigno, John Gallman, Phil Ursillo
December 18, 2013

I was in the market to buy a one to two year old Acura TSX. When I came across some of the cars online at Scanlon, they appeared to be having some good deals (one in particular a 2012 Acura TSX with abou More

by xandranewman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Santillo, John Gallman
Jan 14, 2014 -

Scanlon Acura responded

When we have a client with serious concerns like this, we will take a hard look into what happened. John Santillo has been with the company for over 25 years now, and this is the first time a complaint like this has been made. Our General Manager personally reached out to this client in an effort to understand what happened, and apologize for the experience. We take great pride in exceptional customer service, and this incident was taken seriously. Upon further investigation, we felt that when John mentioned switching to a less expensive vehicle (the budget discussed was hundreds less per month than the car selected with stated cash down) it was construed that she could not afford the vehicle. John feels that he was simply trying to be a consultant, and only wished to meet her budget needs first discussed during the initial purchase consultation. In no way would we ever judge who can afford an Acura, or any other product we sell. We understand perception is reality, and we are sad that this effort to assist was taken terribly wrong. As stated, this client drove past several other dealers to come see our vehicle because we do offer great deals. When a trade vehicle has; an accident, a Carfax damage report saying the vehicle was towed away from the scene, and has major damage still on the vehicle, you will get varying offers of values from wholesalers. At the appraisal, it was mentioned (by this client) we were close to what Carmax had appraised the vehicle for. So, we feel that we were appropriate with an actual cash value instead of an "allowance" for the vehicle. Lastly, this client sent us the purchase order from the other dealership that sold her a vehicle. While this other store did show a higher value on the trade, the car was actually MORE than our car, not thousands less as stated, making us look bad. We feel horrible that so many bad feelings were created during the visit here at our store. But, we did want to have the other side of this experience explained, and our efforts to ensure customer satisfaction made apparent.

December 03, 2013

This was our first experience with Scanlon Acura. The manager, John Santillo, listened carefully to our interests and concerns. He assigned Phil Ursillo to assist us in our efforts to find the right aut More

by croland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Santillo, Phil Ursillo
Jan 14, 2014 -

Scanlon Acura responded

Thank you for the great review of Scanlon Acura in Fort Myers! Having a purchase experience like you described is our goal for all of our clients here. We are glad your first experience here was the best yet, We hope that you will allow us to serve your needs again when that time arrives. Enjoy the new vehicle!

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