Scanlon Acura

Stand up Dealer I would like to tell you about our experience with the purchase of our Used BMW 325ci at Scanlon. After working out the price with Dan our salesmen I I would like to tell you about our experience with the purchase of our Used BMW 325ci at Scanlon. After working out the price with Dan our salesmen I asked if he could do anything about the wheels that where a little pitted, he said he would see what he could do for me. On Monday when we when to pick up the car, Dan said he can in early to make sure the wheels got done. He told us he didn't like the way they came out and needed a hour as he had them repainted. When we picked up the car the wheel rims looked new. We thanked him and proudly drove our car home. Later that day as we where driving a SERVICE ENGINE SOON light came on. I called Dan and he told us bring the car in 1st thing in the morning and they would take of it. The next day I went in and they got the light off and sent me on my way. With a explanation that it just needed to be reset. I left the dealership and a few hour later the light came on again. Again I called Dan and he said to bring the car right over, after about 20 minutes Dusty the service Manager came and said that they needed to keep the car and that they where going to give me a loaner to drive home. The next day I got a call from service and the they informed me that the car required $850.00 in service and that they would cover 50% and that I was responsible for the other half. I asked to speak with Dan our sales rep and he spoke to the used car manage and told me not to worry that they would cover the whole repair. All I can say is this is a great CO. and that they stood up and did the right thing by us. I would recommend the Dealer to anyone looking for a new or used car. We left the dealer 100% satisfied Samuel Guinta More

Pain Free experiance Alex was very low pressure taking the drama out of the experience. We drove the car then drove different models at other dealers and decided on the T Alex was very low pressure taking the drama out of the experience. We drove the car then drove different models at other dealers and decided on the TSX. Alex and I were able to get most of the deal done over the phone making the visit quick and pain free. we noticed a chip in the wind shield and the next day they took care of it with NO hassle. Great service. Would absolutely work with Alex again. More

Amazing Experience We purchased a used car from Scanlon Acura last weekend and it was the most enjoyable experience we ever had at a dealership. Our past experiences wit We purchased a used car from Scanlon Acura last weekend and it was the most enjoyable experience we ever had at a dealership. Our past experiences with dealerships made us reluctant to even go look at this vehicle as it was on the lower price range of other vehicles available at Scanlon. Our salesman, John Gallman, changed our outlook on dealerships and gave us new hope that it is possible to have an enjoyable experience purchasing a vehicle from a dealership. Our experience only continued to improve as we went into the business office and met Susan Amari, the Business Manager. John and Susan are the reason we purchased this vehicle from Scanlon Acura and why we will continue to purchase vehicles from this dealership. These two individuals are a true asset to your dealership and we are blessed to have the opportunity to meet them. Thank you John and Susan for making this an amazing experience and I am confident we will be future customers of Scanlon Acura because of you and the dedication you have to your customers. More

Couldn't ask for anything better!! I have been doing business with this dealership from their beginning with the Acura line. I have never bought another car (at least 6 of them) from a I have been doing business with this dealership from their beginning with the Acura line. I have never bought another car (at least 6 of them) from anyone else...and there is a reason! Other than the fact that I think Acura is the best car on the road for the money, the whole staff at Scanlan Acura provides "above and beyond" customer service. I have them take care of all my service needs as well...always no hassle and accommodating. Alex Soare was my salesman for this latest purchase and he is a consulate gentleman, easy going and honest. Got me exactly what I asked for, along with financing managers Don and Shaun. These guys own my business. More

My new MDX Jesse Sellers is THE MAN to work with on the purchase of your next car. He is professional, knowledgeable, patient, and will work FOR the buyer. W Jesse Sellers is THE MAN to work with on the purchase of your next car. He is professional, knowledgeable, patient, and will work FOR the buyer. We have purchased over 20 cars in our lives and SCANLON was the absolute best experience bar none! More

Bait and switch When we initially came in bob seemed nice enough but we were very specific in the deal we were looking for and already had confirmed and he assured us When we initially came in bob seemed nice enough but we were very specific in the deal we were looking for and already had confirmed and he assured us he could match the deal. We left and returned to find the dealership closed at 5 pm on a Saturday and not reopen until Monday. Bob was called at 10am and was with another customer. A return call to him was placed at 11am to confirm the deal and he answered but again said he was with a customer and would return our call shortly. We finally drove down after two additional hours and no return call and were told he was still with a customer though no customer ever stepped foot into his office. He shuffled us off to a poor internet manager to "do the paperwork" and after another hour of waiting when we said we didn't have much time we were then told sorry we don't actually have the car! When we asked the internet manager how this happened he said maybe the car sold in the three hours they had been open that morning while we were waiting for Bob to call us back! When questioned Bob said he never told us he had the car which clearly isn't true or why would we be there in the first place and then he admitted he thought he could get the car. In the end Joe brought us in and told us the best he could do was over 100 higher a month than we were promised and we were told if we had the initial deal to go and take it. Clearly they are not ethical and they wasted a lot of our time. I will be sure to tell everyone I meet and as many social media sites I can of this to warn other buyers from making the same mistake! More

Excellent Experience Mine was an 'internet purchase' of a used Honda van, The salesman John Gallman was attentive, honest, and completely professional and a pleasure to de Mine was an 'internet purchase' of a used Honda van, The salesman John Gallman was attentive, honest, and completely professional and a pleasure to deal with... The Dealership followed through with everything they represented... I would highly recommend John Gallman and this dealership Dave K More

Good experience The only reason this deal was consumated was Jesse Sellers. The repoire and credibility he projected convinced both my wife and me that we should deal The only reason this deal was consumated was Jesse Sellers. The repoire and credibility he projected convinced both my wife and me that we should deal with him and Scanlon rather than the competition that offered a brand new vehicle rather than the demo at a comparable price. Kudos to John Santillo as well, he solved a problem that would have blocked the deal date, because of his sagacity, he wasable to get the deal done now rather than down the road. Jesse and John were a team I'd be happy to recommend. And Susan did a good job as well. More

Short and Sweet From the minute I called Scanlon Acura on Tuesday May 6th and spoke to Eric, I knew this was going to be a good experience (short and sweet) and I wou From the minute I called Scanlon Acura on Tuesday May 6th and spoke to Eric, I knew this was going to be a good experience (short and sweet) and I would be able to accomplish my goals without problems. I needed to trade in a car, lease a new car and have my new car shipped to New Jersey, (things like this can get complicated). Eric assured me on the phone it could all be done and also mentioned Scanlon would pay for shipping my new vehicle to New Jersey. I told Eric I would come see him on Thursday but decided to go that afternoon. On my way to Scanlon, I visited another Acura dealer closer to my home in Naples Florida. The minute I walked in I knew this was not the right place for me but just wanted a price to compare to. When I arrived at Scanlon, Eric was there to greet me and we immediately started to make the deal. They offered good money for my trade in and I got a better price for my new TL lease. Eric worked with John (sales manager) who was a terrific guy and made me the best deal possible. When Eric and John told me this was the best they could do, I believed them. I filled out some paper work, took a look at my future car and agreed to come back Saturday to finish the deal and give them my trade in. On Saturday everything was ready when I arrived, I signed a few more papers and was handed off to Don (business manager). Don did his best to try and sell me on all the programs he felt strongly about but I had already made up my mind beforehand to stay in my budget and did not buy any extras. A question came up about insuring the car properly (Florida and New Jersey), these things can be complicated. Don worked with me every step of the way and had the patience of a saint. He made sure I received the correct (legal) answers and did everything in his power to make me feel comfortable. Once Don and I had finished, Eric showed me how to use all the gadgets in the car, (Bluetooth, Nav System, etc.). He took all the time I needed and made sure I was satisfied. If this all sounds like an all day affair, it wasn't. Had it not been for the insurance issue, I would have been in and out in less than one hour. Eric, John and Don are true professionals and if you live in the Ft. Myers, Naples area and are looking for an Acura, you would be crazy not to go see the boys at Scanlon. More