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145 Reviews of Sayville Ford - Service Center
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November 03, 2016
Details matter. In this digital age we live in, I find more often than not, good help is harder to come by. I can admit in a previous career, almost 20 years ago, I w In this digital age we live in, I find more often than not, good help is harder to come by. I can admit in a previous career, almost 20 years ago, I was in the auto service industry so I can be particular. Just keep that in mind when you read the following. After a less than positive experience with different service agent, Dimitri saved the day. He was attentive, friendly, honest and most of all took care of all of my concerns on what was a negative experience earlier in the week. Not only did he take the time to explain why the agent earlier in the week had substandard ability to provide A+ service, for the technical issues anyway, but he went above and beyond explaining things my sales representatives didn't even bother to go over with some of the packages I got with my vehicle. If you are in the Sayville area, make sure you ask for Dimitri. Diana is also a great person to work with. They have both done a great job for 2/3 of my service interactions. They should be commended by management. It is ultimately the people who make the difference in a service scenario. Its a hard job since many of the sceanrios are due to something being broken or failing in the vehicle we depend on. And it is the both of them who get the credit for my continued relationship with Sayville ford. Thank you both for your professional service. More
by Craig F150
October 31, 2016
Freat Service from start to finish From the time i pulled into the service bay to the time i pulled out i was treated like family. The service team and the parts department were very po From the time i pulled into the service bay to the time i pulled out i was treated like family. The service team and the parts department were very polite and professional. They took care of my every need. My service writer Kenya Augustin took the ball and ran with it taking care of every detail. She evan called the next day to make sure i was satisfied. I was lucky to have had the pleasure of working with Kenya and the whole team at Sayville Ford. More
by Ben Caccavale
Employees Worked With
Kenya Augustin
October 25, 2016
Service needed on my new 2016 Edge Sport Sayville Ford's Service is superlative! From the moment you pull your car into the garage, the customer is met a level of professionalism that many b Sayville Ford's Service is superlative! From the moment you pull your car into the garage, the customer is met a level of professionalism that many businesses are lacking these days. Danny and Demitri should be praised for the optimal service they provided to me last week. The customer service at Sayville is fantastic which is why. last week we just purchased our 4th car/truck our company this year! Thank you Danny and Demetri! Appreciated all you did to make my experience a positive one. Carol A. Seitz Therm-A-Trol, Inc. More
by Carol Seitz
October 06, 2016
Excellent Customer Service from Dimitri K I had an issue with my vehicle breaking down on me with only 10,000 miles which I came to find out was the throttle body. The reps at Ford would not g I had an issue with my vehicle breaking down on me with only 10,000 miles which I came to find out was the throttle body. The reps at Ford would not get me a rental reimbursement so the rep Dimitri at Ford got my car in immediately and had it back to me by 10 Am so that I would not have to worry about being without a car and needing a rental. I will only go back to Sayville Ford from this point on and will recommend them to anyone needing service on a Ford vehicle to go there and see Dimitri. I was very impressed and very grateful with the level of service. More
by Dominic O
Employees Worked With
September 29, 2016
Was keep enformed by the service advisor Service advisor Was knowledgeable and polite and kept me abreast of what was going on with my car Service was fast and able to pick it up on the s Service advisor Was knowledgeable and polite and kept me abreast of what was going on with my car Service was fast and able to pick it up on the same day More
by Neon
Employees Worked With
August 29, 2016
First time service at new service department I had a 10 AM service appointment this past Saturday to service my 2016 Ford Explorer. I have had my vehicles serviced at Sayville Ford for the past 7 I had a 10 AM service appointment this past Saturday to service my 2016 Ford Explorer. I have had my vehicles serviced at Sayville Ford for the past 7+ years and have always had a good experience. This was my first service at the new Service Department and if I was asked to sum up my experience with one word it would be AWESOME! I was very impressed with how things have been taken upscale! From the moment I pulled my truck into the climate controlled drop off area until the time I left I felt like a VIP! Everyone in the service dept/dealership was professional and I really felt as if they were sincere in making sure I was completely satisfied! I will be back! More
by Mustang65
Employees Worked With
Lenny Lipkin
August 20, 2016
They knew I was coming and were ready! I had an appointment set up for 10:30am As I pulled up, they were expecting me and my car. I was greeted nicely and immediately knew where to go a I had an appointment set up for 10:30am As I pulled up, they were expecting me and my car. I was greeted nicely and immediately knew where to go and how long my next several steps would take. I called to set up the appointment on Wednesday and by Saturday I had my appointment. No waiting 2 weeks or longer here More
by explorer 981
Employees Worked With
August 16, 2016
Bought 4 Cars from this dealership.. The sales staff Especially Jack Frost is a great guy who thinks about his customers.. And the service dept. is great..Thumbs up for Sayville Ford... The sales staff Especially Jack Frost is a great guy who thinks about his customers.. And the service dept. is great..Thumbs up for Sayville Ford... More
by tommijames
August 04, 2016
great expirence John Frost was kind, gentle, helpful,knowledgeable, courteous, very professional. He made us feel comfortable about leasing and happy to once again to John Frost was kind, gentle, helpful,knowledgeable, courteous, very professional. He made us feel comfortable about leasing and happy to once again to procure a vehicle at Sayville ford. More
by ktg
July 29, 2016
Service Team is Pathetic Thought I was lucky. Called them up to place an order for new 2017 Ford Focus RS. Sales person told me they had one on the lot.Incredible since this m Thought I was lucky. Called them up to place an order for new 2017 Ford Focus RS. Sales person told me they had one on the lot.Incredible since this model is new and has been sold out for months. 2 days later I picked up the car. The sales experience was normal. I wanted the car, paid $5K over and everything was good. Pretty standard stuff. After I received the car and had an opportunity to adjust settings to my liking I found that the rear speakers are only outputting about 10% of the volume of the front speakers. I adjusted the fader to almost full rear to try and balance the sound. It's almost there but not right yet. This also reduces the overall volume max of the front speakers. I called to make an appointment to have it check and repaired. This is where it goes bad. I requested a wait appointment, explaining to the attendant that if the appoint is made they need to make sure a tech is available at the time of the appointment. Of course this went in one ear and out the other. I show up for the appointment and the Service Attendant asks me 45 min later if my ride has not shown up. They scheduled me for a drop off appointment which means they look at it when they can. Thankfully the service attendant was able to have a tech look at it within in an hour. Ok, not great, but I waited. The tech brings over to the car demonstrate the issue, as he could not find anything wrong. I clearly demonstrate. And he explains maybe that's just how it works. Say What? I asked if he ever had a vehicle that only put out 10% volume of the front speakers to the rear speakers. ANSWER: " I don't know" This from a certified Class A Ford tech with at least 20 years experience. So sad. I was told they called Ford and Ford states there is nothing wrong. Amazing since they never looked at the vehicle. Last resort is I have to wait until another RS comes in to compare to. Either a current owner brings one in for service or they receive a new delivery. Slim chance on waiting for a new delivery since Ford canceled the last 500 orders for the year because the factory in Germany is taking a 3 week vacation. The ENTIRE factory!!!!!! Great for them. My expectations for a seemingly obvious defect: the tech would check connections to the speakers, possible a bad ground connection maybe a loose connection to the Sync control unit possible a bad channel on the amp for the rear speakers Of course none of the basics were even attempted. To piss me off even more the service technician closes my service ticket. So I call him and ask why. He tells me we need to close out the tickets because it's the end of the month. But I still have an unresolved problem! He tells me he has all my information on the back of his clipboard and will call when an RS comes in to compare to. Not holding my breath for that one. Having leased or purchased many vehicles over the years I generally don't expect much from dealers. This was a straight forward transaction with very little hassle. But service after the fact is the worst. A complete lack of acknowledgement of an obvious defect by the entire Sayville Ford team. Whatever happened to "Service"? I'm not asking for great service, just normal service. Acknowledge the issue, investigate and confirm there is an issue or confirm that is really they the system operates, NOT! Incompetence on the part of tech, a complete lack of interest in acknowledging the issue by the service team. I bought the car because they were the only dealer that had one. It's new car, how much could be wrong with it? Don't patronize this dealer if you have other choices. There has to be better out there, somewhere. Maybe if they follow through I'll add some stars, but right now it's not looking good. More
by Al S.
