Sayville Ford - Service Center

Service Dept I took my 2016 Ford F-150 for a oil leak and factory recall issues to be taken care if and they had my truck for 4 days and they damaged my tow hitch I took my 2016 Ford F-150 for a oil leak and factory recall issues to be taken care if and they had my truck for 4 days and they damaged my tow hitch and Service director Chris Ambrico refuse to investigate it and and completely denied responsibility for it and he told me leave. He was very rude to me and he called the police on me to leave, when the police came they saw the damage that was done and they even said we had received several complaints like this from Ford Customers being mistreated and refused to accept responsibilities for the damage done to their vehicle. Very poor customer service and I was totally disappointed. This is my experience with this Sayville Ford dealership. More

Extremely satisfied with my service experience I just started bringing both of my vehicles to Sayville Ford for servicing for almost a year now. Every time i bring my vehicles for service, I walk o I just started bringing both of my vehicles to Sayville Ford for servicing for almost a year now. Every time i bring my vehicles for service, I walk out feeling extremely satisfied and content with the way my service advisor Kenya Augustin has treated me and also the mechanics and staff. Kenya Augustin is very professional, courteous, keeps me updated with my concerns with my vehicles, the list can go on. She is one of the nicest, sweatest, caring, HONEST service advisor I have ever come across. Another characteristic i appreciate about Kenya Augustin is that she is a Christian and DOES NOT LIE, whether you are ready for it or not. She makes sure that all of your needs are met before leaving the facility. If you have a Ford and live near the Sayville area, I would highly recommend that you go and see her. I promise you she will take great care of you and your vehicle. The mechanics and the advisors works together as a team there. That is another thing that i respect and appreciate when it comes to Sayville Ford. More

terrible customer service we have a 2016 ford escape. had the engine come on. made an appointment for service. dealer tells us 8:45am we bring car in. No one calls us the ent we have a 2016 ford escape. had the engine come on. made an appointment for service. dealer tells us 8:45am we bring car in. No one calls us the entire day. called them late afternoon to find my car was not looked at and will not be looked until tomorrow. today is tomorrow and it is late afternoon and my car is still not seen. they did not call us to tell us at all. after we called and wanted to speak to a manager. we are told manager will call back. here we sit waiting for the manager to call. terrible customer service. More

Service issues I have purchased 3 cars from Sayville Ford, and will never again buy another. My recent experiences with service there have been terrible. Just yest I have purchased 3 cars from Sayville Ford, and will never again buy another. My recent experiences with service there have been terrible. Just yesterday my 2014 Fusion was dropped off for a recall, air-bag light and the free 1 year service. Today, more than 30 hours later NOTHING has been done. Now I have to go pick up the car and do this AGAIN. Sayville Ford has inconvenienced me twice and forced me to have to deal with this lousy service again. Had someone told me, when I called, that it was busy I would have made arrangements at another time. Continuing to provide such bad service will drive business away. They have lost at least one customer as a result of this, undoubtedly more that I don't know about. Update: I was contacted by SF and they picked up my car and did the service. Thanks for that. I'm hoping that they just had a bad day. More

Service department is horrible!!!!!!!!! Spent over 11,000 dollars in 6 months I was sold stuff I didn't need came in for a 2,400 dollar exhaust manifold job on a 6.7 Diesal the mechanic snap Spent over 11,000 dollars in 6 months I was sold stuff I didn't need came in for a 2,400 dollar exhaust manifold job on a 6.7 Diesal the mechanic snapped a stud on a 2016 f350 I was charged for his mistake .on the day of pickup they tell me this. Then I was charged over 5,000 dollars the managers do not care they will suck you dry.they were supposed to have truck 6 days I got it 4 weeks later. 10 days after receiving truck back I was climbing a hill in pa no turbo come to find out mechanic broke electrical clip to turbo used a grey silicon to glue together that fell out. I had to get towed up hill what a nightmare!!!!! Upon inspection I realized bolts were missing upon assembly I have all pictures to prove the quality of work here apaynetrucking@aol.com and the customer is always wrong to these people keep a eye on you parts list they tried marking my parts up 15 percent more then if I went to counter myself and paid very sneaky in service you will get robbed !!!!!!!. Apparently I'm not the only one customer service at ford headquarters says there some issues at this service if I was the owner there would be a lot of firing going on. Don't trust Kenya the service advisor she lied to my face then stated I'm a Christian I don't lie what a nightmare of a experience!!!!!! More

Excellent, Attentive and Expedient Service!! I took my '16 Expedition to Sayville Ford for an oil change, and assistance with a headlight issue I was looking to have corrected under warranty as I I took my '16 Expedition to Sayville Ford for an oil change, and assistance with a headlight issue I was looking to have corrected under warranty as I had purchased the truck recently and it was used. I decided to give Sayville Ford a try after doing some internet research on nearby Ford dealers. Made a service appointment for a Monday and arrived 10 minutes early - the truck was checked in immediately. Service advisor Dimitri Kreatsoulas was extremely friendly and took the time to listen to my concerns about the headlights and assured me he would do what he could to assist me. The oil was changed expeditiously while I waited and Mr. Kreatsoulas assured me he would keep me posted about headlight issue. Two days later (Wednesday), I received a phone call that new headlights were in as well as some wheel locks I had ordered previously. Appointment was made for Friday (5 days from first visit) to have headlights replaced under warranty and have the wheel locks installed. That visit was under an 1 hr! I was extremely pleased with the service I received, and truly grateful that Mr. Kreatsoulas worked with Ford to replace my headlights under warranty - and it was done super quick! Glad I chose Sayville Ford for service and I will be bringing my truck there for all my maintenance/service needs. More