Saybrook Ford

Sales experience is better than most but Service after the sale including term of sale and safety inspection/warranty is an absolute joke. I’d buy elsewhere if I could. the sale including term of sale and safety inspection/warranty is an absolute joke. I’d buy elsewhere if I could. More

These guys are THE WORST. Brought my 2015 F350 in for a transmission fluid change. Left and came back come to find they under filled it by 4 quarts. Catastrophic damage had to Brought my 2015 F350 in for a transmission fluid change. Left and came back come to find they under filled it by 4 quarts. Catastrophic damage had to have all the internals replaced ran me $5,500 after tax. They wouldn't even refund me for the service. Everything is on record there and now they won't allow me to go pickup the copies of the service records to go to the state with. Needless to say I am going to the state and small claims over this. They are absolutely horrendous save yourself the trouble. The head manager told me "you know where to find me I'm here till 7 tough guy" real professional. That was on a recorded call as well. More

I came to this dealership expecting to be swarmed as I pulled in and bothered while I was just trying to glance at cars. Thankfully I was able to look around by myself without feeling pressured. Once I wa pulled in and bothered while I was just trying to glance at cars. Thankfully I was able to look around by myself without feeling pressured. Once I wanted to check inside and see that stats of a Bronco that I was interested in Pat and Anthony were more than helpful on showing me and teaching me things about this vehicle. Then I was referred to finance dept. to see what the best rate I could get. I did do internet research to ensure they price they were showing was a good deal on price as you see these crazy additional prices on cars these days and there weren't any. Thank you guys for all the assistance in making car buying easy like it used to be. I will defiantly refer others to you in the future. More