Saybrook Buick GMC

Salesman Marty Hall’s integrity and honesty are second to none! Marty helped me build a truck, I put down a $1000 deposit and we were waiting for GMC to confirm the build. A week later I got a call from anot none! Marty helped me build a truck, I put down a $1000 deposit and we were waiting for GMC to confirm the build. A week later I got a call from another dealer who was allocated a build. I called Marty and he refunded my deposit immediately. Marty Hall gives salesman a great name! He will be my go-to salesman in the future!!! More

Horrible dealership. Trashed my credit and scammed us out of over $1000. General manager accused us of doctoring documents. Never buy anything from them. Spoke with both Stanley and Stephen, the general m of over $1000. General manager accused us of doctoring documents. Never buy anything from them. Spoke with both Stanley and Stephen, the general manager. Horrible customer service and the manager had the audacity to defend the poor service of his staff. No one at this dealer will do anything to attempt to solve the issue. Avoid this dealer at all costs. More

Oil change tire rotation My van was taken in at my appointment time turned around in a timely fashion and given back to me. I will be back from my next service My van was taken in at my appointment time turned around in a timely fashion and given back to me. I will be back from my next service More

4x4 inoperable My truck was stuck in 4wd. Without an appointment Scott got me right in the shop and diagnosed the issue and had my truck back by the end of the day. My truck was stuck in 4wd. Without an appointment Scott got me right in the shop and diagnosed the issue and had my truck back by the end of the day. Great job More

Its not what i was looking for but i found what i needed. I was literally down an out and had zero faith of this dealerships ability to get me into a new car. Tom never gave up an pulled a last minute hat tri I was literally down an out and had zero faith of this dealerships ability to get me into a new car. Tom never gave up an pulled a last minute hat trick. A dont give up attitude was much appreciated in that moment. More

Great experience at a wonderful dealership! If anyone in the southern New England area is looking to buy a new Buick/GMC, look no further than Saybrook Buick. From the moment I picked up the ph If anyone in the southern New England area is looking to buy a new Buick/GMC, look no further than Saybrook Buick. From the moment I picked up the phone to get a quote for a new car that we were interested in purchasing, I received a very competitive quote and my questions were answered patiently and attentively. We were able to select the color and features of the vehicle that we were most interested in at a fair price. All the various salespeople we dealt with were helpful and friendly, thereby making the car-buying experience a pleasurable one. When further questions arose after selecting our new vehicle, I was encouraged to reach out to the salespersons via cell phone so that I could get my answers more efficiently. Again, for anyone wanting to buy a great vehicle at a competitive price, do pick up the phone or go in person to Saybrook Buick. More

trading new for new we just purchased a 2017 buick encore traded a 2017 gmc terrain bought from another dealer which was nightmare from the start. Anyway could not stand we just purchased a 2017 buick encore traded a 2017 gmc terrain bought from another dealer which was nightmare from the start. Anyway could not stand the terrain left bad taste in mouth so we decided I wanted a Buick encore to begin with my husband said it was to small so ended up with terrain drove for 6 months and now am a proud owner of a 2017 Buick encore. We were tough on the trading and pricing due to our previous experience with 2017 GMC but in the end after exactly a week of beginning negotiating purchase of new encore they were very tolerable and patient with all our questions and corrected anything not agreed upon without question. Very pleased and satisfied with the overall transaction will do business with them in the future. Thank you for everything Don, Steve and Jason for all your time and effort, patience put into this sale More

Great People I have found this dealership to be straight forward and honest. Great place to do business. They actually made it fun! Tom the owner and the entire te I have found this dealership to be straight forward and honest. Great place to do business. They actually made it fun! Tom the owner and the entire team made us happy! More

Two Faced We worked with Saybrook Buick GMC for a week on pricing and then on cleaning up a car that had been sitting on their lot for 2 months. No one was look We worked with Saybrook Buick GMC for a week on pricing and then on cleaning up a car that had been sitting on their lot for 2 months. No one was looking at this car because the odometer had about 70 miles more on it than the original pictures and 30 of those miles we put on it driving 3 times. Really nice car with about a dozen white paint spots on the black leather interior. A mess that was left by previous owners and obviously never cleaned. These people were all nice, nice until the last day of the month 11/30/2016 they never got around to cleaning the spots, always some reason it did not get done. We were there 3 times looking at this car and we live over an hour away. Then on 11/30/2016 they agreed to wait for payment until 12/2/2016 to have their pro clean it, he works out of Hartford and is only in the area of Old Saybrook on Fridays. We received an email early Thursday morning with a few pictures showing us that the spots were cleaned as best they could be remember this is Thursday and the Pro can only get there on Friday. Even the pictures showed they did not get much off but they demanded that we come and get the car on Thursday or it was going to be sold to someone else. We told them the agreement was to come on Friday when the spots were removed and we could inspect it. I called Friday morning and was told the salesman was with a customer. literally as I hung up the phone an email arrived from the salesman telling me the car had been sold. I have to check my credit card to be sure they returned the deposit they are very behind the back these guys, watch it. These guys will smile in your face if they think they can pull one over on you but they will not, "earn your business". Go to the BBB site and you will see a copy of this review filed under complaints against this dealer. More

Love my new-to-me certified pre-owned car! Robin Sloop found me a great car at a great price. Robin was ready to take me for a test drive within a few minutes of arriving, everyone bent over b Robin Sloop found me a great car at a great price. Robin was ready to take me for a test drive within a few minutes of arriving, everyone bent over backwards to find me the financing that I wanted, and I drove home the same day in my beautiful certified pre-owned Buick. More