Sawyer Lyons Buick GMC of Randolph

This dealership (Jim Salerno GMC Buick on Rt10 in Randolph, NJ) was the personal recommendation of my airport limo driver, following a chat about Totowa, where I had recently made a worst case bait-a Randolph, NJ) was the personal recommendation of my airport limo driver, following a chat about Totowa, where I had recently made a worst case bait-and-switch experience with Nissan Automall46 sales manager Rich Catalano. This time I was looking for an economical but comfortable, reliable used car, as the vehicle to drive to work with. I had no car to trade-in, and was not planning to have the car financed with a loan. John Meehan was particularly recommended to me but I largely dealt with Anthony "A.J." Frasca on 3 days, in which I test-drove at least 5 used vehicles between $18,000 and $32,000 asking price (Lexus GS, BMW 335xi, Buick LaCrosse, Buick Regal, Hyundai Sonata) before settling on the Hyundai. AJ's encouragement to go for the more expensive choices never went beyond what was comfortable. He seemed to have a focussed antenna for the shopping mood I was in and gently nudged me, rather than tried to rush me into decision making (which would have driven me away). AJ discouraged some other cars, certainly not driven by their price or a wish to get rid of a junker, but clearly based on the specs I was looking for. 2 of the 3 days he worked late for me, so I could test-drive the cars, with neither complaint nor exaggregated show of favoritism. Technically, all the cars I drove were in good condition, as far as I could judge. They had all been through the dealer's in-house workshop with the exception of the BMW that had just been dropped off. I took the Hyundai for an extended test drive and the only fault I could find with it were the tires (a bit down on profile) and a wee need for wheel re-alignment, hardly palpable at all, but audible while driving. We settled the deal at a fair price, including 4 new tires and a perfect realignment (yes there is one stretch of Rt 10 where the road surface is newly paved, so that you actually have a chance to judge that). With the number of used Sonatas out for sale, I might have gotten one for a few dollars less, however the overall experience here was such that I had a good feeling throughout, which is something I can't say for any other dealer I have walked into during the last 3 months (with the exception maybe of Open Road Mazda, Morristown). The sales process was smooth and fast again with no pushyness regarding extra services (I was given 2 days decision time for an extended warranty without long discussion). The car did have the 4 new tires and realignment as promised and while I have only driven it for a week now, I find no flaws. In summary, I believe I found a non-pushy car dealership that is curteous and jovial with appropriate measure, offers well checked used cars and sticks to agreements (there are 3 more Jim Salerno dealerships in the area that I have no experience with). While this impression largely stems from dealing with AJ, the people working at this dealership do seem professional and - for a change from other auto-dealers - customer oriented. They seem to enjoy working there, and while they of course want to sell cars to you, they seem to do so with the philosophy "we don't need unhappy customers in our lives, so lets give them what they want". Also, little things, like me mentioning to X that I was looking for good restaurants in the area (where I had just moved to) and walking out with a list of 5 places make dealing with them a pleasant experience. I am not sure if I can update this review after some more time with the car, but if it is possible, I will. More

All aspects of this dealership have been great so far. They gave me a very fair deal and followed up on everything promised. They were not at all pushy during the sales process and even offered to let me They gave me a very fair deal and followed up on everything promised. They were not at all pushy during the sales process and even offered to let me take a car over the weekend to see if I liked it. I definitely felt that they were being honest with me and gave me as good a deal as they could. There were a few minor things we needed after the sale and they didn't try to nickle and dime us, they just gave them to us. Definitiely a nice group of people and someone I would definitely do business with in the future. More

Great buying experience with George. He was easy to work with, very informative on cars and I never felt like I was taken advantage of. I knew what a fair price for the car I wanted was and his first offer with, very informative on cars and I never felt like I was taken advantage of. I knew what a fair price for the car I wanted was and his first offer hit the mark. Great dealership, great experience. More

John Dreyer is a true sales professional. From the day we met him he was not pushy, but he did let us know that he would provide the most comprehensive information possible in order for us to make our car we met him he was not pushy, but he did let us know that he would provide the most comprehensive information possible in order for us to make our car buying decision. He is well versed in the features of the Acadia and was able to answer all of our questions. We especially liked that he allowed us to test drive the car for a full weekend. The bottom line is that John was very helpful in our decision making process. We would recommend him to any of our friends as someone to contact when interested in buying a GMC vehicle and we would certainly use John again for future car buying needs. Great job John!! More

I had a minor issue with my car and I took it to Jim Salerno to have it serviced about a week ago. Lenny Satisky and staff were excellent to deal with and went above and beyond to make sure the issue w Salerno to have it serviced about a week ago. Lenny Satisky and staff were excellent to deal with and went above and beyond to make sure the issue was resolved quickly and that my experience was a good one. I would highly recommend this dealership and service department when purchasing a car and/or having your vehicle serviced. More

The whole purchasing experience was just a pleasure! The sales and finance staff were very efficient and fun to work with. They really made us feel good about our purchase. We are very happy with our new v sales and finance staff were very efficient and fun to work with. They really made us feel good about our purchase. We are very happy with our new vehicle and with the dealership, which is all attributed to Jim Salerno! More

We just bought a Buick Enclave and our salesperson was George Gregory. He was terrific to work with. Not pushy, didn't try to upsell us on any of the higher priced upgrades. The kind of salesman you d lik George Gregory. He was terrific to work with. Not pushy, didn't try to upsell us on any of the higher priced upgrades. The kind of salesman you d like to work with - he doesn't seem like a car salesman. The finance manager Jonathan was very thorough and got us through the paperwork mountain very quickly & efficiently. I'd recommend Jim Salerno as a good place to buy a car. More

I never thought I would rate a dealer as GREAT but these guys really came through. The entire process was straightforward and completely transparent. All the details were clearly explained and all informat guys really came through. The entire process was straightforward and completely transparent. All the details were clearly explained and all information was shared. When Lenny said something would be done it was and always with a respectful and professional attitude. In my experience this kind of treatment is rare and was very refreshing. This dealership is definately worth a try. I have no experience with the service dept yet but if its half as good as the sales process I'll be pleased. More

Robert 'Bob' Pavelchak is a great sales person that pulls no gimmicks. We just bought a Buick Enclave and couldn t be happier. The entire staff at Jim Salerno seems very honest and does what they can to get no gimmicks. We just bought a Buick Enclave and couldn t be happier. The entire staff at Jim Salerno seems very honest and does what they can to get the deal done. We re looking forward to years of working with the Salerno team for maintenance on our vehicle. And when it comes time to buy another car or truck, we will strongly consider Jim Salerno Buick GMC. More

awesome experience and great price.george my salesman made the buying experience simple and delivered on the car i wanted with the options i wanted after searching up and down the east coast.would go to made the buying experience simple and delivered on the car i wanted with the options i wanted after searching up and down the east coast.would go to salerno gmc/buick again.great paople! More