Sawyer Lyons Buick GMC of Randolph
Randolph, NJ
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220 Reviews of Sawyer Lyons Buick GMC of Randolph
I had visited multiple other GMC dealers but none of them were very friendly or had the car I wanted until Jim Salerno. The moment I walked in the door I was greeted by John Dreyer who was friendly, straigh were very friendly or had the car I wanted until Jim Salerno. The moment I walked in the door I was greeted by John Dreyer who was friendly, straight forward and very knowledgable. He allowed my family (2 young children and wife) to take a test drive and helped me install the child seats. The price for our GMC Acadia was very fair however I believe the trade-in value I received for my other car was a bit low. I was able to test drive the car, set the price and complete the paperwork in about two hours and make it home for nap time. Everyone at Salerno GMC was very helpful and courteous. Since the purchase John has followed up many times. This was a great car buying experience. More
At first, I had extremely high hopes for this dealership. They were attentive and responsive. After the deal they provided me was higher than other dealers had given me, the salesman wanted to have him Gener They were attentive and responsive. After the deal they provided me was higher than other dealers had given me, the salesman wanted to have him General Manager review the deal for any other discounts I could receive. The next morning, the General Manager called me with the deal of a lifetime. I provided them with my credit card as a deposit and received a confirmation email. The email showed the monthly payment to be $100 higher than I was quoted and agreed to. I immediately called the dealership and they said it was a mistake and a miscommunication, even though I confirmed the price 4 times on the phone. I demanded my credit card deposit be returned. I was told they could not return it until the next day. 5 Days later and I still haven't received my deposit back. I emailed the dealership and was told that they "forgot" and they "got busy." As you can imagine, I was furious with this response. Needless to say I requested to speak with the owner who conveniently was unavailable. The dealership made NO efforts to right this wrong. I have filed a complaint with GMC. More
I had a great experience at Jim Salerno. I would highly recommend my salesman, Dan Diprimo. He was not pushy, very friendly and knowledgable. He fould me what I was looking for at a great price. recommend my salesman, Dan Diprimo. He was not pushy, very friendly and knowledgable. He fould me what I was looking for at a great price. More
I have bought many cars over the years but none of them went as smoothly as my transaction at Jim Salerno thanks to John Dreyers compassion for excellence. I would highly recommend him and the dealership. went as smoothly as my transaction at Jim Salerno thanks to John Dreyers compassion for excellence. I would highly recommend him and the dealership. Sincerely, Brian J. Morse More
Ted and I are truly SENIORS!!! Ted is almost 82 and I am right behind him. Knowing that this will be the last new car we will ever buy...we wanted something very special...a Buick Lacrosse is what Ted cho right behind him. Knowing that this will be the last new car we will ever buy...we wanted something very special...a Buick Lacrosse is what Ted chose for me! Our salesman Dan was very patient and kind to answer all our many questions.....questions that the younger generation would not need answered because of their knowledge of all this new technology. So needless to say, our experience was great and we thankyou for having the employees that you do have. They deserve a bonus! Sincerely, Helen and Ted Grawehr More
We live 75 miles from this dealer, but they had the exact used car that we were looking for so we drove 1 hr 45 min. to see the vehicle. AJ Frasca, a salesman at Salerno, answered all of my initial question used car that we were looking for so we drove 1 hr 45 min. to see the vehicle. AJ Frasca, a salesman at Salerno, answered all of my initial questions about the vehicle over the phone and visually checked the vehicle to ensure that it was equipped with what we wanted. We decided to drive out a day earlier than expected and AJ came in on his day off to accommodate us. Excellent service all around. We test drove the vehicle, gave a thorough look, and completed the purchase in just over two hours. What's more is AJ took the time to walk us through every feature of the vehicle to make sure that we were familiar with the features. Easiest car buying experience I've ever had. More
Quick, easy , competitive price. We were greeted by George, he found the color and options we wanted at another dealership. The truck was there the next day. We took delivery of it the day after. The f George, he found the color and options we wanted at another dealership. The truck was there the next day. We took delivery of it the day after. The finance manager Johnathan stayed late just to wrap up our financing/paperwork. We got a fair price for the vehicle. We would recommend this dealer to friends and family, we will be purchasing another truck from Jim Salerno GMC. More
I did a lot of shopping around for a Suburban and most prices were too high and unwilling to negotiate. This dealership worked with me an followed through with all promises with warranty, service, etc. prices were too high and unwilling to negotiate. This dealership worked with me an followed through with all promises with warranty, service, etc. AJ is an honest salesman and he went out of his way on every level to accommodate me every way possible. AJ alone will make me come back to this dealership for future vehicles. The quality of pre-owned vehicles at this dealership is among the best I saw throughout all my searches. Go to this dealership and ask for AJ, you won't regret it! More
I had gone to another dealership a week prior to going to Jim Salerno and what a huge difference from the moment I walked through the door. I would recommend anyone go to Jim Salerno and see Dan! :) excellen Jim Salerno and what a huge difference from the moment I walked through the door. I would recommend anyone go to Jim Salerno and see Dan! :) excellent experience! He was very patient and listened to what I wanted in a vehicle. I love my terrain! Jonathan was also very helpful in working with me through the financing part. This was first time purchasing a car by myself and I had a lot of questions. Thanks again for being patient and helpful! :) More
My husband bought a used vehicle from Salerno about a year ago after having his car totaled. At that time we worked with A.J. and he found the exact vehicle my husband wanted and we were able to get the year ago after having his car totaled. At that time we worked with A.J. and he found the exact vehicle my husband wanted and we were able to get the pricing very affordable. They really took care of us. We did have some normal maintenance done(free oil changes, tire rotations, etc.) but also a few things did happen and Salerno covered all of the expenses.My husband was given a loaner anytime he had to leave his truck. We vowed that when we needed a new car we would return to Salerno. Last week we picked up my 2012 Acadia. We called A.J. & he turned us over to George Gregory(George handles new cars). George was personable, knowledgable and no pressure. Since they did not have the Acadia we wanted they searched other dealers and found one for us. Joe really worked hard to try and get us as much of a discount as possible. He even looked into our places of business to see if they offered employees any discounts on GMC's. He advised us of all discounts and promotions we were eligible for. I am a firm believer of supporting local businesses within my own town, however if they don't live up to my expectations I would not patronize them again. Salerno-Duane exceeded my expectations. I would recommend them to anyone looking for a Buick/GMC. I feel comfortable and at ease with everyone we dealt with and it was a very pleasurable experience. More