Sawyer Lyons Buick GMC of Randolph

This dealership is exceptional in customer service. I had an appointment on Sat. I called them on Friday to say i couldn't make it . They were very accommodative and asked me when i would like to come in. Us an appointment on Sat. I called them on Friday to say i couldn't make it . They were very accommodative and asked me when i would like to come in. Usually there is a very minimal wait time, and they offer a great coffee Machine, Bagels ( with Cream Cheese, or butter ) hot chocolate , a Lap top with internet is also available for use. And they offer a Large wall mounted Flat Screen TV. When I take my daughter there she does not want to leave. More

You have to know that I really wanted to write this because this is my second time; the first was in inadvertently deleted. I am a senior citizen who has purchased three new cars in my life. Each time because this is my second time; the first was in inadvertently deleted. I am a senior citizen who has purchased three new cars in my life. Each time my experience has been high pressure to purchase the day I visited a dealership. Upon entiring Jim Salerno in Randoph, NJ, my wife and I were greeted by George Gregory. We had visited other competitive dealerships, test drove other vehicles, but thought we liked the Buick Enclave the best. George was low key, explained all of the features of the vehicle, answered all of our questions before and during the test drive. George made sure we experienced several different driving experiences, open road, hills, and pick up capabilities of the car. George is a breath of fresh air in experiencing a new car purchase and is a credit to Jim Salerno's sales team. If you are looking for a Buick or GMC, check out Jim Salerno in Randolph and ask for George Gregory, you won't be disappointed. Bob and Donna Burrell Morris Plains More

As this was my first time ever buying a car, I was not looking forward to this experience. When coming to Jim Salerno, I felt as if I became part of a family. I had the pleasure of dealing with Robert,who looking forward to this experience. When coming to Jim Salerno, I felt as if I became part of a family. I had the pleasure of dealing with Robert,who by the way made this experience one I won't forget. I would highly recommend coming here to purchase a car. Robert and the Jim Salerno staff is one of a kind, and again I would highly recommend. More

I had a great experience with the dealer and my salesman, George Gregory. He was very helpfull in my purchase and also was not pushy or abrupt. All in all I would recommend this dealership and George Gregory George Gregory. He was very helpfull in my purchase and also was not pushy or abrupt. All in all I would recommend this dealership and George Gregory to my friends and family. More

George is always very helpful and he was the salesman that sold us our car a few years ago. It's comforting to be able to always speak to your salesperson if you have any questions and concerns. He alw that sold us our car a few years ago. It's comforting to be able to always speak to your salesperson if you have any questions and concerns. He always has an answer to any question that I may have. More

They treated us like family. We felt like they truly cared about what we wanted. We also feel we got a great price for our car. We are very happy with the service and our car. George was wonderful to cared about what we wanted. We also feel we got a great price for our car. We are very happy with the service and our car. George was wonderful to work with. We really felt like he was looking out for us and our best interests. Thank You. More

After speaking with the sales person over the phone and via email, they told me they could get my vehicle for me from another dealership. We stopped by and put our deposit down and they asked if we could c via email, they told me they could get my vehicle for me from another dealership. We stopped by and put our deposit down and they asked if we could come in the next buisness day to pick it up. We said, we could not but we could do it soon after. The price that they gave for the vehicle was very competitive and they worked on us on a decent (but not the best) price for our trade in. We were happy with the service that we had gotten and thought it was a great experience. I thought they had already spoken with the other dealership and were getting the vehicle for us. It was a huge surprise when the next buisness day, my sales person called and we were told that the car they proposed to us at another dealership had sold and was no longer available. Instead they could get another one at another dealer or it be built. (I found out later that that vehicle at the other dealership had NOT sold over the weekend). Since we needed the vehicle within a certain time frame, having it built was not an option, and getting it from another dealer worried me since they weren't able to get the one we wanted in the first place. In the second place, the other one at the other dealer did not have the options or the color that we wanted. When I asked to get my deposit refunded to me since we were no longer interested in pursing the purchase, I was told that I had to physically go back to the dealership to have the money refunded. Unfortuantely, this is not a good option since they are very far from my home. I wasn't made aware of this when I put my deposit down. I have emailed the sales person and have not received a response back. So when I called the dealership about the refund, they explained that I would have to come in person since they do not refund over the phone. If I had known this, I would never had put a deposit down until I KNEW they could get the vehicle in question. I don't understand why they would have me put money down on a vehicle that they couldn't get in the first place. It seemed very shady and a bit like a bait and switch. I am very unhappy and this has left a very sour taste in my mouth especially since its going to be extremely difficult to get my deposit back. I would not recommend ANYONE to go to this dealership. More

George Gregory our sales professional was low key and did not try and pressure us in any aspects of the car buying experience. He was friendly,informative and very accomodating. We also worked with Jonatha not try and pressure us in any aspects of the car buying experience. He was friendly,informative and very accomodating. We also worked with Jonathan who imparted to us all the details of the buying experience in a professional and friendly manner. I highly recommend these gentlemen to make your car buying experience one you can remember fondly. More

I would like to comment on the excellent service rendered to me by the dealership, in particular their salesman,who was not only knowledgeable, but courteous, considerate and sensitive to my needs rendered to me by the dealership, in particular their salesman,who was not only knowledgeable, but courteous, considerate and sensitive to my needs, making a most stressful experience a most enjoyable one. More

George was very attentive to my needs and was able to place me in the proper car for my driving. He was responsive and paid very close attention to detail. place me in the proper car for my driving. He was responsive and paid very close attention to detail. More