Savannah Toyota

After a terrible experience with Chatham Toyota we were greeted right away at savannah Toyota. We explained the features we were looking for in a 4runner. They immediately stated what they could offer us a greeted right away at savannah Toyota. We explained the features we were looking for in a 4runner. They immediately stated what they could offer us and did not try to play games. We had excellent service from Sean and one of the sales managers. They were able to find the exact SUV I wanted right off the truck. They also got me a quote within minutes to add heated seats! They were extremely professional and were able to get the seats done very promptly. Sean called us as soon as it was ready and made sure everything was perfect for us! We WILL be buying another vehicle from savannah Toyota and Sean as soon as my husband returns from deployment. Have told multiple people about our great experience! Thank you to all the employees who helped to make our purchase a seamless and pleasant experience! (Everyone was amazing with our two year old son too, getting him coloring books and balloons which made it much easier on us!) More

I went in August 30th to see about purchasing a vehicle with 3rd row seating as our family is growing. I came in not thinking too positively due to the fact that I had recently purchased a vehicle 5 months with 3rd row seating as our family is growing. I came in not thinking too positively due to the fact that I had recently purchased a vehicle 5 months prior that would be used as a trade in. After awhile of being there we were told even though we would be upside down in the car they could make it happen. Well we chose to get a 2012 Highlander, we went in and signed all the paperwork, 15 days later I recieve a call that I need to come in and sign papers for the tag and title so they can get it off. I show up and I get told that they need the car back, that financing did not go though. Not only do they lie to me about getting up there, they were rude and stood outside like we were criminals. I will never step foot in there and I neither will our family and friends! More

I brought my Lexus into the shop on Wednesday September 5, 2012. I did not have an appointment but they took my car in right away. Later in the day they called and told me what was needed, how much it woul 5, 2012. I did not have an appointment but they took my car in right away. Later in the day they called and told me what was needed, how much it would cost and that the car would be ready in the afternoon of the 6th. In the afternoon of the 6th I was called to tell me the car was ready. When I picked up the car the price was as I was told and everything was done as I was told it would be done. The person who took the vehicle in was friendly and appeared to know what he was doing. All the people in the shop were friendly and helpfull. " More

When my husband and I first arrived at your Dealership last Friday afternoon (Aug. 11) we were not in a particularly positive frame of mind! We wanted information in order to "possibly" consider a purcha last Friday afternoon (Aug. 11) we were not in a particularly positive frame of mind! We wanted information in order to "possibly" consider a purchase. We also intended to go to South Coast Honda on Abercorn, where a Salesperson had been highly recommended to us. Justin Ward greeted us, and immediately sensed that we wanted direct answers to our questions. We were shown a 2012 RAV4, similar in size to my husband's Ford Escape, and a 2012 Camry. We repeated that Gas mileage, the Warranty and Trade-in value weere our highest priorities. (What Everyone wants, I'm sure!) Justin seemed very focused on our needs and ultimate satisfaction, and with his explanations and quality (not pushy) salesmanship, we bought the Camry. We met with Mike to do the required paperwork, and although we were very impressed with his knowledge of his department, it turned out that we knew many of the same people from Hinesville, to include his father-in-law! Justin also showed us around the Agency, and when he explained that if I brought the car in on a Tuesday for Servicing, I would get a free Manicure. I said "Heck...if you'd told me that 2 hrs ago you could have made a much faster sale!" My husband is extremely pleased with the car, and very happy with your dealership and our buying experience, as am I. We have already recommended you highly to several people, and will continue to do so. Bye-bye JC Lewis Ford! Cordially, Linda Colby More

I had my wheel come off my truck from a bad part. Savannah Toyota payed for my towing ,all repairs, damages and labor. They even offered a loaner car for my troubles. I would recommend this dealer Savannah Toyota payed for my towing ,all repairs, damages and labor. They even offered a loaner car for my troubles. I would recommend this dealer over all the rest. When i picked up my truck the mechanic came out and explained all the repairs to me. Thanks Savannah Toyota! More

Excellent! The staff was so helpful and everything was explained so that I could understand. I would highly recommend this dealership to family and friends. explained so that I could understand. I would highly recommend this dealership to family and friends. More

Well, I thought I was going to have a good experience with this dealership at first. You know, the smiling friendly salesguy, and the "closer" who stepped in, well...because I guess that they don't trust with this dealership at first. You know, the smiling friendly salesguy, and the "closer" who stepped in, well...because I guess that they don't trust or let their people give "real" numbers out. When I went, I told them upfront I am ready to buy, beat the competitors price and it is a done deal. No problem....yeeah right. First of all, when all is said and done they try and whack you with a $495.00 DOC FEE. This is nothing more than a disguised way of ripping you off for $500. And when you say you don't want that...they lie and tell you that it is "the law".. I checked with the GA state Attorney General and the Consumer Affairs division,...and guess what...yep...they are lying. In the end they could come close to the price and their trade in allowance was less than both Chatham Toyota and Stokes Brown Toyota 20 miles away in SC. I ended up getting it in SC and they have NO DOC fee and don't even try to put one on. Lesson learned...I wasted a lot of time here. More

This was my daughters first new car,and she was so excited about it.Well it didnt go that way,the salesman did a good job on his part.The finance dept drop the ball by not making sure all things were excited about it.Well it didnt go that way,the salesman did a good job on his part.The finance dept drop the ball by not making sure all things were good on my daughters part with her income.After her having the car two or three days they called her back telling her she needed a cosigner saying she was $200 in her income short by the bank your company was useing.I took off from work to see what could be done,where is that good old CUSTOMER SERVICE when you need it.Well none came on your companys part,my daughter even sent one of her friends to get and they bought a car from you just a few days after her getting her car from your company.Well we called her grandmother who also last year bought a car from your company and she came through for us.What i wanted to say is this was not a good thing for a first time car buyer.I being a single father working hard couldnt upset her,you got your sale and thats what makes you smile but you lost out in the end. More

I stopped in at Savannah Toyota on June 2d to look at a new Cambry hybrid to replace my 2009 with 60K miles on it. I was met in the lot by Mr. Abram Batts who through out our interaction impressed me by t new Cambry hybrid to replace my 2009 with 60K miles on it. I was met in the lot by Mr. Abram Batts who through out our interaction impressed me by treating me as an intelligent adult. He was helpful, courteous and upbeat by assisting me rather than trying to sell me a vehicle. Negotiations over price were straight forward (maybe somewhat prolonged because of my desire for a good price) and we agreed on a price that gave me a fair price for my trade and a good discount on the new hybrid. The paperwork was executed in short order without undue delay and while the paperwork was being processed the new car was detailed and filled with fuel. The entire process from entering the lot until driving off with the new car was a little over two hours. Overall, I'm very satisfied with my experience at Savannah Toyota June 2d and if this Cambry hybrid is as good as the one I traded I'll be very happy. More

I had my Tundra repaired at a Toyota dealer in Alabama on Wed, 30 March. I left later the same night headed to Ft. Stewart. I arrived at my destination around 4:30 Thursday morning. I was unloading my truck Wed, 30 March. I left later the same night headed to Ft. Stewart. I arrived at my destination around 4:30 Thursday morning. I was unloading my truck when I noticed a strong grease odor coming from under my truck. I checked out the just repaired (in Alalbama) area to find grease slung all over the underbody and leaking like it was oil. I knew from previous visits to Savannah Toyota that they sometimes can be quite busy and I also needed to be on my way again that evening to North Carolina so I drove to Savannah Toyoata and sat outside the Service doors for an hour to ensure I was first to be seen just in case is was going to take a while to repair and me with no appointment. Shawn was the first Service rep I saw and I explained what was going on. He told me they would check it out and see what was going on. When he came back he explained to me what was wrong and that he was going to call the Service department in Alabama to see if they were going to cover the repair of their repair. He would have already called them but with the time difference they were not yet open. He also had to locate one of the two parts needed to complete the repair since they only had one in stock, and he did. I explained to him that I had been up all night driving and I appreciated his help resolving all of this. He offered to put me in a loaner which I thought was great of him but I really didn't want to add another hour and a half of driving to my day. I sat in the customer's lounge and waited. I walked out to talk to Shawn again and he and the mechanic (Chris)assigned to my truck were talking about the repair and Chris explained to me again the problem. They told me about how long it was going to take and when the work was done Chris came in and said he was about to take it for a test drive to make sure there was no more leaks. Shawn came in about 15 minutes later with my paperwork and keys and said it was ready to go and there was no charge to me. That's what I call service by anyone's standards. Thanks, Jim More