Sauers GMC - Service Center

Brought My GMC in for Airbag Recall. Airbag light is still on. No reset on light? Airbag light is still on. No reset on light? More

My Wife and I purchased a 2024 Acadia, back seat head rest were not functioning property, factory recall, After the 2nd visit, they got my wife in, we live in Plymouth, the loaner was a crew cab full bed rest were not functioning property, factory recall, After the 2nd visit, they got my wife in, we live in Plymouth, the loaner was a crew cab full bed 4x4 work truck, that my 5'4 wife who is 60 had a hard time getting in, they charged her for the fuel, didn't fix the phone charger, climate control, said it could be a week or a month until the parts came, They were rude when questioned about the fuel fee, or they SUV being sold with these known problems, I have been buying truck, cars , motorcycles and SUV's for more than 40 years. My first and last from Saures, be Warned, once you buy from them, be it a 20,000-dollar car or a 60 ,000-dollar SUV you are forgotten, they got their money. More

If you are looking to purchase a new or used vehicle or even have your vehicle serviced, I would recommend Sauers Buick GMC in La Porte Indiana. even have your vehicle serviced, I would recommend Sauers Buick GMC in La Porte Indiana. More

I took my 2021 GMC Terrain in for an oil change & tire rotation. My bill was $111.76 after a $5 off coupon. I had dropped off my vehicle before they opened. Right away I received a phone call asking if I rotation. My bill was $111.76 after a $5 off coupon. I had dropped off my vehicle before they opened. Right away I received a phone call asking if I wanted them to service my fuel injectors, engine & cabin air filters. I declined. When my vehicle was done, I paid over the phone. After doing so I went on my GMC app to make sure the oil life was reset & it was. But to my surprise my low tire I had when I dropped it off was still the same. Which means they didn't check any of the tire pressures! That is part of a tire rotation. Did they even rotate my tires? I called them back regarding this. They did then fill my tires - over inflating every one of them! That same day I rec'd coupons in the mail for my vehicle. I could have gotten 10% off which would have been $11.60 off. I had called asking if they would honor the coupon & they said no. This is very poor customer service. Why weren't those coupons attached to my account? They were for my vehicle. The worst part is my sister went to Bosak Chevrolet in Michigan City for an oil change & tire rotation on her Suburban which cost $94.95. She has 8 quart of oil - mine is only 6 quarts. So, if I went to Bosak it would have been $84.45 for the same service. And that is before any coupons. And Bosak takes competitor coupons. I really got ripped off! My family bought 2 brand new cars within 1-1/2 months & then came back 4 months later & bought another car. We always came back to the dealership for all oil changes. I have to say that is going to change now. More

I took my Acadia in for an oil change and tire rotation, when I got it home and in the garage there was a lot of oil drips on the floor. Please take the time to clean the oil from the area of the oil filter when I got it home and in the garage there was a lot of oil drips on the floor. Please take the time to clean the oil from the area of the oil filter and drain. Nothing worse then having oil on the floor when the car is out and slipping and falling. My knee is causing great pain from this situation. More

No communication, no updates. This place had my auto over one week and never contacted me that they were awaiting parts. Took my vehicle to a real mechanic. over one week and never contacted me that they were awaiting parts. Took my vehicle to a real mechanic. More

My wife and I have purchased vehicles from Sauers since mid-90's. I believe all of them from Jim Wright. Jim and the entire dealership are very friendly, fair cooperative and professional. Service depar mid-90's. I believe all of them from Jim Wright. Jim and the entire dealership are very friendly, fair cooperative and professional. Service department has also been terrific. Tom and Yvonne Horvath More

Service Always get service in timely fashion. Great personal in Service Dep't. Both vehicles(2012 Equinox and 2013 Encore) Service front desk has great person Always get service in timely fashion. Great personal in Service Dep't. Both vehicles(2012 Equinox and 2013 Encore) Service front desk has great personal. Appreciate service and atmosphere. Also Jim Wright has always great to deal with. More

Great service department I needed new tires for my wife's SUV, I was quoted a fair price. I took my SUV in and they replaced the tires and figured the bill and it came in unde I needed new tires for my wife's SUV, I was quoted a fair price. I took my SUV in and they replaced the tires and figured the bill and it came in under the quoted price. I was very happy with the service and the price. More

Oil change Called mike jones to see if we could get in for an oil change before we left for a trip. Mike got us right in with no problems for an appointment on Called mike jones to see if we could get in for an oil change before we left for a trip. Mike got us right in with no problems for an appointment on Saturday. Mike is always nice and courteous when we arrive and leave. More