Saratoga Ford

WOW, Worst Experience I have ever had buying a vehicle I have to say the attitude at this dealership is horrible. It seems pervasive throughout the dealer. Very disrespectful and arrogant. I felt like I wa I have to say the attitude at this dealership is horrible. It seems pervasive throughout the dealer. Very disrespectful and arrogant. I felt like I was putting them out by purchasing a vehicle. The salesperson and the manager were both arrogant. I do not recommend this dealership at all. I am not a person to complain but this was an extraordinarily bad transaction. Price was decent. More

I went to New Country ford to look at new cars. I already had a car picked out, and I knew exactly what I wanted - I was ready to buy a car. I wandered around the lot for a while - somewhat surprised that I had a car picked out, and I knew exactly what I wanted - I was ready to buy a car. I wandered around the lot for a while - somewhat surprised that I was never approached by anyone. After about a half hour of looking at the cars, and realizing they didn't have the car I wanted, I decided to go and ask about it. I walked in the dealership - and again, NO ONE greeted me. The receptionist didn't even look up. I asked if there was anyone to help me, and she looked up, very disgruntled for being interrupted from whatever she was doing, and was informed, "There isn't anyone available right now." She immediately looked away. I was astonished at this. I asked when the next sales person would be available, and she says, "I don't know, they're engaged with CUSTOMERS." I capitalize this because the way she said it was obviously implying she didn't think that I was a real customer. At this point, I ask to see the manager. He walks over, and asks what I need. I informed him that I was waiting for a sales person. He gives me the same answer as the receptionist. I had decided already to absolutely not give them my business, so I informed the manager that while I was ready to order a car, he had just lost my business. It's obvious that New Country has enough of a client base with the locals that they don't have to treat any new clients with any semblance of respect or courtesy. I refuse to ever give business to this dealership, whether it is to buy a car or service the car I ended up buying through Latham Ford. I would highly recommend doing business with another dealership - I recommend Latham Ford. More

I bought a F-150 about 11 months ago. Thus far, I have had to deal with the service department 3 times. The first time, I had a message to get an oil change...great, set up an appointment online and showe had to deal with the service department 3 times. The first time, I had a message to get an oil change...great, set up an appointment online and showed up 10 minutes early. After giving them my name the next question was "Where did you set up your appointment?" I answered online. Then they asked "Was it through our web site?", "Yes". After 5 minutes of shoveling paperwork around they come back and say that they do not have anything for my appointment. I explained it was for an oil change and showed them the email verification. 3 hours later I get my truck back. This was just for an oil change! Ok, one time mix up, it happens, forgive and forget. I scheduled my next appointment with them because my headliner had started to sag and my brakes needed to be changed (I just bought this truck from these clowns)... Run in #2: Show up to the service area early, confronted with the same questions. "Where did you set up your appointment?"... "I set it up with you guys.". This time they were able to locate my appointment but none of the paperwork was ready. So I stood at the counter while everything was being printed for 15 minutes! Did my walk around with them, explained what was wrong and left my car with them over the weekend. I was supposed to get a call Monday because my truck was supposed to be done. Didn't hear anything from them so I ended up calling them. "What model car did you bring us?", "F-150", "What color was it?", "Silver", "Did you drop it off under a different name?", "No, did you guys loose my car?", "No no, um...hold on", *music*, "Hi, sir?", "Yes...", "There was a mix up in paper work and we haven't started working on your car.", "What?", "We are going to need one more day, we are going to put this as top priority and get it back to your tomorrow, we are also giving you a discount on your service, we are very sorry.", "So everything will be fixed tomorrow correct?", "Yes sir", "OK, see you tomorrow" Upon receiving my car, two days later the head liner starts to separate again. Also my parents get drenched in the back seat due to a water leak and my rear back up sensors start to fail. So I make my 3rd and last appointment. Run in #3. Same story as before, no paperwork ready and just complete confusion when dropping off my car. Left the car there end of Friday, through Tuesday. Picked up my car Tuesday and as soon as I got in, noticed that the headliner is still separated! Drove from the pick up area right back into the service department. The guy came out and took a look at it and said "Oh wow, looks like it didn't take." At this point I had enough. I asked him if this is the typical service people get coming to his service center. I also asked if it is typical for a car headliner to be held up by Velcro. He said it is standard Ford parts used for this application. Good thing the engineer who thought that up didn't design the frame or it would have been made of Lincoln Logs. At this point I have had enough of this service center. I will never again recommend anyone to go to New Country in Saratoga Springs. These guys are by far the most disorganized, unhelpful car dealership you will come across. Stay away! More

The Bluetooth was not working on my Ford SYNC radio (I could hear others on a phone call, but they could not hear me). I brought the truck in for this issue and was charged $120.00 for an "upgrade" to my could hear others on a phone call, but they could not hear me). I brought the truck in for this issue and was charged $120.00 for an "upgrade" to my Ford SYNC radio. When I picked up my truck, the Bluetooth still did not work (obviously, it was not tested) and to add insult to injury, it now had a new and improved issue - it would not sync my phone contacts. After 4 follow-up attempts at calling the Service Advisor with NO return phone calls, I called and asked for the Service Manager - I was now finally given to the Service Advisor (at least I finaly got to talk to him). We rescheduled my vehicle for round 2 of service. I was then told that they needed an additional $189.00 "Diagnostics Fee" because "it appears the radio is not communicating with the truck's computer" (that sounds like it was already diagnosed). I said that I would pay $69.00 ($189.00 diagnostics fee less the $120.00 I already paid for a useless upgrade). This was not acceptable to them. They claimed the "upgrade" was "the first step in the diagnostics". If that is true, why was I not informed of that when they gave me back a non-working radio, and why is it not part of the $189.00 diagnostics fee?????? What this essentially means is that I would pay $309.00 before I even begin to think about paying for actual repairs. What a deal !!!! I guess thsi is beacuse the Technicians are just guessing at the cause of my issue and someone has to pay for their useless time. Based on the Service Manager's comment that the "upgrade" is "the first step of the diagnostics", I have to ask, "how many steps are there that you expect the customer to pay before you figure out what is wrong?" Is this an endless array of diagnostics that add up to more than the cost of a new radio? Who knows ! This is commonly referred to as a SCAM ! Do yourself a favor and avoid New Country Ford for sales and/or service. I should have listened to the others who have had issues with New Country. I have contacted Ford directly, but I assume that much like their dealers, I won't hear back. Customer Service does not exist with New Country Ford. The good news about this visit to New Country Ford is that I will never again see the inside of this dealer for sales or service. Hopefully, anyone reading this will also avoid this dealer. Expect to leave annoyed if you do choose to visit ! More

Made a deal on a Vehicle, and as the some of the other reviews state the dealership went back on their written word. These guys just don't care. Tony the salesmen was arrogant. Benjamin has not returned e reviews state the dealership went back on their written word. These guys just don't care. Tony the salesmen was arrogant. Benjamin has not returned emails. I believe it was sold to another buyer who paid more. Good for them, they just shouldn't have handled it unprofessionally. I had some concerns about the transmission in the Mustangs, when these guys where confronted with these concerns they had all the typical responses, Never heard of a complaint. Tony was going to get touch with the Ford Rep... Yea right. Each time I called back.... Tony was in a fog...Who is this.... What was I going to do. So if your considering a Mustang look into MT-82 transmission problem. There is a wealth of information out there. Dont you think a salesman should know his product? I believe you can rest assured that if you did purchase from this dealership and had an issue with the transmission you will be on your own. Do some research, you will not be treated the same if you have a warranty issue and you go to a dealer you didn't purchase from. This is the reason the first question is "DID YOU PURCHASE IT FROM US" when speaking to the service dept about warranty. If your buying a Ford be careful who you support and buy from. You dont want to be tied to these guys for any length of time! I am convinced Ford has no idea the way these guys are doing business. All manufactures have engineering or mechanical problems now and then, what defines the company is how these problems are resolved when they crop up. You dont want NEW Country Ford representing you. I purchased from Brattleboro Ford in VT. It was a drive and they had a $400.00 dollar doc fee! But they were a pleasure to deal with. More

I was sold a car with unbalanced tires. The tires being unbalanced caused the tires to wear unevenly, which caused a loud noise and the car to shake. When I brought the car in to be serviced for the proble unbalanced caused the tires to wear unevenly, which caused a loud noise and the car to shake. When I brought the car in to be serviced for the problem(bareley a month after I bought the car) they refused to replace the tires even though they were the ones who dodn't balance them properly in the first place! They told me that since the tires had enough tread left to pass inspection, I could either buy new tires or just deal with the shaking and noise! To sum it up... they sold me a car that didn't work properly and refused to fix it! now I have to take legal action. Do yourself a favor and go somwhere else! I will never give them my buisness again! More

I was in the market for a 2012 Edge. I went on line and found one with the options and color I was looking for. After being pre-approved through Ford for more than the price of the car and using Intellipr found one with the options and color I was looking for. After being pre-approved through Ford for more than the price of the car and using Intelliprice (off the Ford.com site) to get an ideal of what my trade in was worth, thinking this was a slam dunk, I went to the dealership thinking this would be quick. I have to admit I showed up close to the time the dealership closed, but after taking a quick look at the car to ensure it existed, I asked for their best price. Jamie Jr. went into the sales manager's office with my trade in's keys and after leaving me alone at his desk for over a 1/2 hour (and by now the dealership was closed so there wasn't a single soul in the dealership), he returned with unacceptable prices. He said that everyone was gone and that in the morning he'd see if he could find better price, the main issue was the asking price for my trade in. By noon I hadn't heard anything and called in to find out that his dad worked there too so there were two Jamies. His dad said that he wouldn't be in until 1:00pm but that he would speak to the sales manager right away. I finally heard back from Jamie Jr after 3:00pm saying he was sorry but the sales manager was busy but he would call me right away. After 4:00pm he said that his manager was pricing a car and that "he's got a lot of customers". Well he didn't have to worry about me. I went to Latham Ford that afternoon, found a car I liked and am very happy. Needless to say, New Country won't get my business again. More

Went here to buy a used car advertised online. It was in TERRIBLE shape, completely dirty, seats absolutely covered in dog hair, mud splattered all over the body... they didn't even bother to clean it befor TERRIBLE shape, completely dirty, seats absolutely covered in dog hair, mud splattered all over the body... they didn't even bother to clean it before advertising it and scheduling test drive appointments! I told them I was interested in the car but they need to get it cleaned and fixed up (in selling condition, basically) before I come in to test drive again. But two days later when they called and said it was ready, IT STILL WASN'T. They just vacuumed it haphazardly (still lots of dog hair under the rugs and in the crevices of seats) and washed the outside. We negotiated the price, and asked if there were any known issues with the car. They said it was inspected by their service department and came out clean. I told them I'd have my mechanic give it a once-over before finalizing the deal (contingent on a thorough cleaning before driving it away). Lo and behold, my mechanic finds some serious issues, including an oil leak and a battery that would fail state inspection. When I called the salesman, he says their service department knew about these issues and were planning to fix all of them during the final detialing. WHAT. Why didn't he tell me that before?? I wouldn't have bothered to have my mechanic look at it until they had fixed everything! He agreed to have all the issues fixed. Two days later, another call saying the car is ready. I knew better than to trust them so this time I asked them to drive the car to my mechanic again and pay for the second inspection to check if they have fixed the issues he identified before. I'm not going to pay twice for the same thing! They changed their mind and said they would pay for it if I ended up buying the car. Which makes no sense: what if they hadn't fixed the car, then I'd be out TWO payments to my mechanic. Then I asked them to give me details of what they had fixed, and surprise surprise, they had fixed NONE of the issues, not even the oil leak or the subpar battery. I wonder what they meant when they told me the car was "ready"? At this point I called off the sale. More

Went there to look at a 08 Tundra. After working with the dealership to come up with the right price for the vehice they asked for a deposit to hold which I paid. The rep said he would call me in the AM to s dealership to come up with the right price for the vehice they asked for a deposit to hold which I paid. The rep said he would call me in the AM to set up a meeting. Later that night after taking my deposit I recieved a call saying someone else had also placed a deposit and that I would get a call another call in the AM to let me know who ended up with the vehicle. Well no call came in the AM, even after I left mesages to get called back. Finally I reached the sales rep and he said that the other guy got the vehicle and that I would get my deposit back asap. Why take deposits from more than one person? Had I known I wouldve said not to. Now I am waiting to get my deposit back so I can go purchase a similar vehicle from another dealership. More