Saratoga Ford

Bought a 2016 Ford F150 used vehicle was totally a Bought a 2016 Ford F150 used vehicle was totally a relic very unhappy customer with dealership and service brought my truck in several times with Bought a 2016 Ford F150 used vehicle was totally a relic very unhappy customer with dealership and service brought my truck in several times with a Motor problem with a minimum warranty and got nothing but brushed off until the end of my warranty now I’m stuck with a $30,000 piece of xxxx would not recommend I am a very unhappy customer 🤬. More

fast service did not find the problem i was having I had some problems with lose of power lake of power. So i put a tank of 91 oct in it and drove it to the dealers the next day. It ran alright when i I had some problems with lose of power lake of power. So i put a tank of 91 oct in it and drove it to the dealers the next day. It ran alright when i was driving to the dealers Also i had a problem with Pandora app and they had an update for that but i noticed it still go out or it won't connect More

Excellent used car experience Found a great used car for my wife at a great price. Sales, financing and service have all been excellent with no hassles. I would buy another car f Found a great used car for my wife at a great price. Sales, financing and service have all been excellent with no hassles. I would buy another car from Saratoga Subaru. More

Lied to by used car manager Mr. Conroy I purchased a used car for my daughter. Within a week I discovered problems with the vehicle, and brought back for service. They could not service it I purchased a used car for my daughter. Within a week I discovered problems with the vehicle, and brought back for service. They could not service it so told me to bring to a Volvo dealer, which I did. They determined the issues and I communicated it to New Country Ford. They refused to pay the expense of the needed repairs and decided to bring it to another Volvo dealer. Mr. Conroy told me he had everything looked at. I spoke with the Volvo dealer they sent it to, and confirmed that only one item was repaired. Now I am left with a car that WILL NOT PASS INSPECTION. Then Mr. Conroy, after weeks of back and forth, assured me he would completely refund my deposit and pay off my loan. Today (several weeks later), he told me that they will not refund me or pay off my loan. Mr. Conroy promised he would do this, and then backed out of his word, using a new owner of the dealership as his excuse. So according to him, the new owner, Mr. Mackey, is refusing to honor this agreement. More

Best Ford Service in upstate NY I took my truck there for service and I have to tell the world it is the first Ford dealership that di NOT try to rip me off. They were honest and onl I took my truck there for service and I have to tell the world it is the first Ford dealership that di NOT try to rip me off. They were honest and only did what was needed. The cost of the repair was 50% less then three other dealers in the area I called. I was ready to sell my F150 until I called them and took it there. I highly recommend this dealer ship. The service manager Justin Matusek and service advisor Amanda went above and beyond to make sure my truck was fixed correctly the first time and for the best price. If you are like me you need your vehicle and every other dealer ship was basically telling me it would be a week before I would get my truck back New Country took it in the same day and got it back to me that same day. If you go to any other Ford dealer to have your vehicle fixed your just plain crazy. Roger More

Great service and great people! It is a very modern and comfortable dealership. You are greeted at the door and taken care of in a timely manner. The sales people are very friendly It is a very modern and comfortable dealership. You are greeted at the door and taken care of in a timely manner. The sales people are very friendly and not pressuring. I am very satisfied with my experience, and will return back at the end of my lease. More

used car sales I went to the dealership looking for a used car. The staff was very helpful and knowledgeable. They helped me pick out the vehilce that suited my ne I went to the dealership looking for a used car. The staff was very helpful and knowledgeable. They helped me pick out the vehilce that suited my needs the best. I am very happy with my experience. More

Leased an Explorer The customer service was outstanding when I leased my vehicle. The salesman was not pushy. He was very thorough after the deal was made and showed me The customer service was outstanding when I leased my vehicle. The salesman was not pushy. He was very thorough after the deal was made and showed me how to use every feature on the vehicle and was even helpful when I forgot how to do a few things on the navigation after having the car a week. More

Very nice and helpful Everyone was very accommodating and helpful throughout the whole buying process. They have called a couple of times since we purchased just to make su Everyone was very accommodating and helpful throughout the whole buying process. They have called a couple of times since we purchased just to make sure that we were happy and if there was any problems or questions. We are very happy with our vehicle and the staff at New Country. More

Nothing but ongoing problems It started off with picking up vehicle. None of the work promised was done. Also did not receive any temp insurance cards. So waited to bring truck ba It started off with picking up vehicle. None of the work promised was done. Also did not receive any temp insurance cards. So waited to bring truck back. Because now I'm mad and it is an inconvenience to have to. So schedule a appointment to have shampooing done weather stripping replaced and blower motor switch looked at. Everything went well until next day had a brake caliber freeze to the point it was smoking. They did get me in to look at the problem. I also told them now when I turn on the temp selector to warm it makes loud clicking noise. They said they could not make it do it and for the brakes replaced caliber and pads. I would have thought they would have replaced rotor also as that was heated up also. So now I get to registration i received with wrong address as well received title with wrong address. Called about this and was told to go to motor vehicle to correct this, really wow blood pressure sky high now. Now I'm looking at my drive way and there is a bunch of oil drip marks all over. Now I need to make another appointment. Very unhappy about this. As they keep texting me asking is the service going well. I tell them no please call me. I wait and they don't. I swear that they try to wait till your warranty runs out More